ABOUT THE ROLE:

As a CBRE Guest Relations Manager, you will provide central support to the Global and Regional operations teams that deliver workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

WHAT YOU’LL DO:

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• Perform financial administration and commercial reporting responsibilities including invoice processing, cost tracking, financial analysis

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• Support delivery of governance, assurance and compliance responsibilities and work collaboratively with regional operations teams

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• Oversee and maintain customer data metrics and reporting

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• Oversee management and administration of systems used by global and regional Workplace Experience operations teams

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• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.

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• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.

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• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.

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• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

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• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

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