THE ROLE & THE TEAM

Zalando’s success also tells the story of our exceptional team and our efforts. We are always happy to welcome new colleagues who join us in creating the world’s best online fashion experience.
The Quality Management Team is responsible for driving the long term quality strategy for Private Labels, aligning all departments and needs. It manages the end-to-end product quality and regular supplier performance reviews, supplier development and partnership programs and supplier related routines, working in close collaboration with our product and operation teams.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• As a Product Quality Assurance Manager, you are responsible for using your technical knowledge to define and execute product quality assurance and compliance related processes
• You are accountable for taking actions that impact the quality performance of your business unit
• You design, implement and run product quality assurance processes/projects that support the strategy of your team to ensure milestones and deadlines are met, by tracking KPIs and producing regular project reports.
• You support your lead in decision making within your business unit and proactively drive continuous improvement of your processes/projects, identify inefficiencies and implement constructive solutions according to the quality assurance strategy of your team.
• You are capable of defining, interpreting, tracking and challenging the team’s KPIs that allow you to make data driven decisions and drive process improvement.
• Your in-depth knowledge of quality management system documentation ensures your processes are robust and clearly documented. You know how to read product and process requirements and are able to translate it to your department/team needs.
• You are collaborating closely with our off-shore office and you are managing internal as well as external stakeholders
• You independently manage a range of operational processes/projects that control and solve medium complex product quality assurance issues and support on a conceptual level.
• You support product quality assurance investigations and use the findings to propose innovative solutions.