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Customer Relationship Manager (Medico legal) at MedHealth
Town of Cambridge, Western Australia, Australia - Full Time
Skills Needed
Customer Relationship Management, Business Development, Communication Skills, Customer Service, Organizational Skills, Attention To Detail, Training Coordination, Project Management, Research Skills, Sales Planning, Sponsorship Management, Data Documentation, Team Collaboration, Problem Solving, Strategic Planning, Continuous Improvement
Specialization
Candidates should possess a relevant tertiary degree in health and have experience in customer relationship management or business development. Strong communication skills, attention to detail, and the ability to build rapport with clients are essential.
Experience Required
Minimum 2 year(s)
Senior Project Manager (SaaS Implementation) at AlayaCare
Melbourne, Victoria, Australia - Full Time
Skills Needed
Stakeholder Management, Saas Implementation, Project Management, Communication Skills, Time Management, Budget Management, Contract Management, Team Collaboration, Problem Solving, Customer Success, Documentation, Negotiation, Planning, Execution, Technical Consulting, Software Development
Specialization
Bring 3-5+ years of experience managing Medium to Large SaaS Implementation Projects. Have a Project Management certification and proficiency in PM tools such as PSA solutions, Slack, Teams, Project & Jira.
Experience Required
Minimum 5 year(s)
Senior Project Manager (SaaS Implementation) at AlayaCare
Perth, Western Australia, Australia - Full Time
Skills Needed
Stakeholder Management, Saas Implementation, Project Management, Communication Skills, Time Management, Budget Management, Contract Management, Customer Success, Technical Consulting, Software Development, Negotiation, Documentation, Planning, Execution, Collaboration, Problem Solving
Specialization
Bring 3-5+ years of experience managing Medium to Large SaaS Implementation Projects and have a Project Management certification. Proficiency in PM tools and strong communication skills are essential for building relationships with clients and stakeholders.
Experience Required
Minimum 5 year(s)
Shift leaders and Assistant Restaurent Manager at Guzman Y Gomez Sevenhills
SHN2, , Australia - Full Time
Skills Needed
Customer Service, It, Career Development
Qualification
Graduate
Field Sales Manager A&O | Melbourne Airport VIC at CMA CGM ASIA SHIPPING PTE LTD
Melbourne, Victoria, Australia - Full Time
Skills Needed
Sales, Freight Forwarding, Logistics, B2b Sales, Supply Chain Management, Communication, Negotiation, Customer Solutions
Specialization
The ideal candidate should have solid experience in freight forwarding or logistics and proven success in B2B sales. A tertiary qualification in Supply Chain, Logistics, or Business is preferred.
Experience Required
Minimum 5 year(s)
Organisational Change Manager - Oceania - APAC at DP World
Sydney, New South Wales, Australia - Full Time
Skills Needed
Communication Skills, Dynamics, Change Management, Psychology
Qualification
Graduate
Senior Manager Power Governance and Commercial at nbn® Australia
Sydney, New South Wales, Australia - Full Time
Skills Needed
Power Sector Experience, Governance, Stakeholder Engagement, Change Leadership, Innovation, Collaboration, Communication, Operational Improvements, Financial Reporting, Performance Insights, Strategic Decision Making, Complex Problem Solving, Organizational Influence, Commercial Insight, Team Leadership, Process Simplification
Specialization
The ideal candidate has a background in the power sector or a similar industry, with a strong track record of guiding and influencing others. They excel at stakeholder engagement and have a proven ability to lead change.
Experience Required
Minimum 10 year(s)
Facilities Manager (NSW/ACT) ‑ Network Coverage at JLL
Canberra, Australian Capital Territory, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
BMS
Executive Manager Corporate & Customer Services at City of Darwin
Darwin, Northern Territory, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Assistant Store Manager | Luxury Retail Product at Frontline Retail
Gold Coast, Queensland, Australia - Full Time
Skills Needed
Coaching, Sales Management, Product Knowledge, Kpi
Qualification
Graduate
Relationship Manager - Onboarding & Activation at Lyrebird Health
Melbourne, Victoria, Australia - Full Time
Skills Needed
Relationship Management, Onboarding, Product Adoption, Customer Support, Communication, Problem Solving, Sales, Client Services, Demos, Feedback Collection, Trust Building, Workflow Understanding, High Volume Management, Curiosity, Positive Attitude, Reliability
Specialization
Candidates should have experience in customer-facing roles and be comfortable communicating with clinical staff. A natural inclination to help others and a strong ability to manage high-volume inquiries are essential.
Experience Required
Minimum 2 year(s)
Client Services Manager | Full time | Melbourne at Sodexo
, Victoria, Australia - Full Time
Skills Needed
Client Relations, Financial Management, Administration, Human Resource Management, Operational Management, Event Management, Team Leadership, Communication, Problem Solving, Budget Management, Compliance, Staff Recruitment, Training Coordination, Performance Management, Catering Operations, Service Delivery
Specialization
Candidates should have experience in client services management, financial oversight, and team leadership. Strong communication and problem-solving skills are essential for fostering client relationships and managing operations effectively.
Experience Required
Minimum 5 year(s)
Application Support Manager - Customer (P736) at Civica
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Support Management, Itil Service Management, Saas Support, On Premise Application Support, Stakeholder Engagement, Team Development, Incident Management, Problem Management, Change Management, Service Quality, Continuous Improvement, Coaching, Documentation, Data Analysis, Customer Relationship Management, Collaboration
Specialization
Proven experience managing customer support teams and strong knowledge of ITIL principles are essential. The candidate should also have experience in both SaaS and on-premise application environments and be skilled in stakeholder engagement.
Experience Required
Minimum 5 year(s)
Application Support Manager - Customer (P736) at Civica
Melbourne, Victoria, Australia - Full Time
Skills Needed
Customer Support Management, Itil Service Management, Saas Support, On Premise Application Support, Stakeholder Engagement, Team Development, Incident Management, Problem Management, Change Management, Service Quality, Continuous Improvement, Coaching, Documentation, Data Analysis, Customer Relationship Management, Performance Monitoring
Specialization
Proven experience managing customer support teams and strong knowledge of ITIL principles are essential. The candidate should also have experience in both SaaS and on-premise application environments and the ability to analyze service performance data.
Experience Required
Minimum 5 year(s)
Duty Manager - Next Gen Health & Fitness Clubs at Next Gen Health Lifestyle Clubs
Ryde NSW 2112, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Executive Manager, Insurance & Financial Risk at IAG AUS
Melbourne, Victoria, Australia - Full Time
Skills Needed
Financial Risk Management, Insurance Risk Management, Reinsurance, Capital Management, Governance, Actuarial Expertise, Cross Functional Collaboration, Strategic Leadership, Change Management, Risk Frameworks, Regulatory Knowledge, Influencing Skills, Committee Representation, Product Governance, Pricing Strategy, Natural Perils
Specialization
Candidates should have a deep understanding of reinsurance and the insurance industry, along with the ability to influence senior leaders. Experience in embedding frameworks and driving outcomes across functions is essential.
Experience Required
Minimum 10 year(s)
Principal Product Success Manager (ITAM/ITOM) at ServiceNow
Melbourne, Victoria, Australia - Full Time
Skills Needed
Product Success Management, It Asset Management, It Operations Management, Customer Advocacy, Project Management, Requirements Gathering, Process Mapping, Technical Problem Solving, Interpersonal Skills, Team Building, Servicenow, Flexera, Bmc, Microsoft Licensing, Cloud Insights, Training
Specialization
Candidates should have at least 7 years of experience in IT Asset Management and IT Operations Management, with a strong understanding of relevant systems and tools. They must demonstrate the ability to influence stakeholders and possess strong interpersonal skills.
Experience Required
Minimum 5 year(s)
Johnny Bigg Store Manager- DFO Moorabbin - Vic at JOHNNY BIGG
MAV3, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
ANZ Growth Marketing Manager - Maternity Cover at Employment Hero
, , Australia - Full Time
Skills Needed
Growth Marketing, Performance Marketing, Paid Social, Content Syndication, Campaign Management, Data Analysis, Ad Management, Lead Generation, Collaboration, Problem Solving, Stakeholder Management, Campaign Optimization, Attribution, Digital Marketing, Meta Ads, Linkedin Ads
Specialization
Candidates should have 4-6 years of experience in growth or performance marketing with a focus on paid social. A strong understanding of campaign tracking and optimization is essential, along with excellent communication and collaboration skills.
Experience Required
Minimum 5 year(s)
Manager - Engineering Advisory and Architecture at Deloitte
Sydney NSW 2000, , Australia - Full Time
Skills Needed
Excel, Integration, Financial Services, Commercials, Engagements, Architecture Governance, Automation, Architecture, Training, Conflict, Non Functional Requirements, Proposal Writing, Strategic Selling, Facilitation, Workshops, Strategic Thinking, Quality Reviews
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Customer Relationship Manager (Medico legal) at MedHealth
Town of Cambridge, Western Australia, Australia -
Full Time


Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Relationship Management, Business Development, Communication Skills, Customer Service, Organizational Skills, Attention to Detail, Training Coordination, Project Management, Research Skills, Sales Planning, Sponsorship Management, Data Documentation, Team Collaboration, Problem Solving, Strategic Planning, Continuous Improvement

Industry

Hospitals and Health Care

Description
Company Description MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession. We are seeking a Client Relationship Manager on a 12 month fixed term contract with the view to go permanent to manage customer relationships with mlcoa customers including the management of day to day customer requirements, training, event and sponsorship activities, customer complaints, and delivery of contractual management obligations. We are seeking a Client Relationship Manager on a 12 month contract to support the Regional Manager and Operations Manager in business related improvement initiatives including research and development, business diversification, project proposals and overall project management. The tasks listed are to be used as a guide only and other objectives and/or tasks may be agreed from time to time. mlcoa reserves the right to adjust role responsibilities and functions in line with the strategic direction and needs of the business. Job Description Develop and maintain strong relationships with existing clients including undertaking visits, phone contact and follow up on a regular basis or as agreed with the RM. Create new business opportunities with existing customers and new leads. Respond to and manage client concerns or complaints as they arise ensuring the RM is advised of all complaints and a record is kept on the system in accordance with the state policy. Work in collaboration with operational staff to ensure any client issues are managed. Document any client-based information on relevant databases to ensure the database is current and up to date. Support clients in the implementation of mlcoa systems, including promotion, access and client training as required. Develop the state’s annual Sales and Marketing (SAM) plan in collaboration with the RM taking into consideration any national priorities or activities set by the Executive team. Prepare an annual calendar of events based on the established SAM plan. Identify any client, intermediary body or industry sponsorships and manage and coordinate all sponsorship events with the support of the RM. Ensure activities are in place to meet the agreed Key Performance Indicators (KPIs) as specified by the agreed SAM plan. Be prepared to travel to regional areas as required as part of implementing the annual SAM plan. Help prepare Quick Word articles or any other materials prepared by the National Marketing Team and provide feedback as required. Manage and maintain stock levels as it relates to marketing materials and supplies. Ensure all training events are entered into the annual SAM plan and events calendar and provide this information to the National Marketing Team as required. Promote and discuss training opportunities with clients. Coordinate and manage the development and implementation of all client training sessions with the support of the Regional Manager. Research relevant industry and environmental information to help inform business growth opportunities and opportunities for diversity. Research must support input into the annual Environmental PEST scan and help inform the states SWOT analysis. Maintain ongoing analysis of client trends and patterns as it relates to services sought through mlcoa/ MedHealth. Prepare a monthly management report to RM and OM detailing progress and achievements against all key responsibilities. Preparation of any client related reports and client profiles (account plans) as requested (all to be approved by the Regional Manager prior to distribution). Ensure clients are provided with the correct fee schedule for mlcoa services. Actively identify opportunities for continuous improvement Maintain a customer focus at all times and a commitment to deliver service excellence. Function as an effective, positive team member. Maintain active knowledge of work health and safety practices and procedures. Adhere to all policy and procedures. Carry out other reasonable duties as required. Undertake project work as determined by the business.REF8766K Qualifications Qualifications and Experience Relevant tertiary or university degree in health (preferred Specific Knowledge and Skills of the insurance industry and healthcare. Demonstrated experience as a customer relationship manager, business development manager or related position. Previous experience within an injury management, rehabilitation or compensation related industry High level of organisation and attention to detail skills. High level of verbal and written communication skills. Excellent customer service skills. Ability to build rapport and maintain/ develop customer relationships. Highly developed business acumen and ability to strategically plan. Self-motivated and driven to achieve key targets. Demonstrated experience in documenting processes and procedures. Proficient use of all Microsoft Office software applications.#mlcoa Additional Information Why join us? Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave. Employee Referral Program – Be rewarded for successfully recommending great talent. Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses. Reward and recognition program. You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs.
Responsibilities
The Client Relationship Manager will develop and maintain strong relationships with existing clients, manage day-to-day customer requirements, and support the implementation of mlcoa systems. Additionally, the role involves creating new business opportunities and ensuring client issues are effectively managed.
Customer Relationship Manager (Medico legal) at MedHealth
Town of Cambridge, Western Australia, Australia - Full Time
Skills Needed
Customer Relationship Management, Business Development, Communication Skills, Customer Service, Organizational Skills, Attention To Detail, Training Coordination, Project Management, Research Skills, Sales Planning, Sponsorship Management, Data Documentation, Team Collaboration, Problem Solving, Strategic Planning, Continuous Improvement
Specialization
Candidates should possess a relevant tertiary degree in health and have experience in customer relationship management or business development. Strong communication skills, attention to detail, and the ability to build rapport with clients are essential.
Experience Required
Minimum 2 year(s)
Senior Project Manager (SaaS Implementation) at AlayaCare
Melbourne, Victoria, Australia - Full Time
Skills Needed
Stakeholder Management, Saas Implementation, Project Management, Communication Skills, Time Management, Budget Management, Contract Management, Team Collaboration, Problem Solving, Customer Success, Documentation, Negotiation, Planning, Execution, Technical Consulting, Software Development
Specialization
Bring 3-5+ years of experience managing Medium to Large SaaS Implementation Projects. Have a Project Management certification and proficiency in PM tools such as PSA solutions, Slack, Teams, Project & Jira.
Experience Required
Minimum 5 year(s)
Senior Project Manager (SaaS Implementation) at AlayaCare
Perth, Western Australia, Australia - Full Time
Skills Needed
Stakeholder Management, Saas Implementation, Project Management, Communication Skills, Time Management, Budget Management, Contract Management, Customer Success, Technical Consulting, Software Development, Negotiation, Documentation, Planning, Execution, Collaboration, Problem Solving
Specialization
Bring 3-5+ years of experience managing Medium to Large SaaS Implementation Projects and have a Project Management certification. Proficiency in PM tools and strong communication skills are essential for building relationships with clients and stakeholders.
Experience Required
Minimum 5 year(s)
Shift leaders and Assistant Restaurent Manager at Guzman Y Gomez Sevenhills
SHN2, , Australia - Full Time
Skills Needed
Customer Service, It, Career Development
Qualification
Graduate
Field Sales Manager A&O | Melbourne Airport VIC at CMA CGM ASIA SHIPPING PTE LTD
Melbourne, Victoria, Australia - Full Time
Skills Needed
Sales, Freight Forwarding, Logistics, B2b Sales, Supply Chain Management, Communication, Negotiation, Customer Solutions
Specialization
The ideal candidate should have solid experience in freight forwarding or logistics and proven success in B2B sales. A tertiary qualification in Supply Chain, Logistics, or Business is preferred.
Experience Required
Minimum 5 year(s)
Organisational Change Manager - Oceania - APAC at DP World
Sydney, New South Wales, Australia - Full Time
Skills Needed
Communication Skills, Dynamics, Change Management, Psychology
Qualification
Graduate
Senior Manager Power Governance and Commercial at nbn® Australia
Sydney, New South Wales, Australia - Full Time
Skills Needed
Power Sector Experience, Governance, Stakeholder Engagement, Change Leadership, Innovation, Collaboration, Communication, Operational Improvements, Financial Reporting, Performance Insights, Strategic Decision Making, Complex Problem Solving, Organizational Influence, Commercial Insight, Team Leadership, Process Simplification
Specialization
The ideal candidate has a background in the power sector or a similar industry, with a strong track record of guiding and influencing others. They excel at stakeholder engagement and have a proven ability to lead change.
Experience Required
Minimum 10 year(s)
Facilities Manager (NSW/ACT) ‑ Network Coverage at JLL
Canberra, Australian Capital Territory, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
BMS
Executive Manager Corporate & Customer Services at City of Darwin
Darwin, Northern Territory, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Assistant Store Manager | Luxury Retail Product at Frontline Retail
Gold Coast, Queensland, Australia - Full Time
Skills Needed
Coaching, Sales Management, Product Knowledge, Kpi
Qualification
Graduate
Relationship Manager - Onboarding & Activation at Lyrebird Health
Melbourne, Victoria, Australia - Full Time
Skills Needed
Relationship Management, Onboarding, Product Adoption, Customer Support, Communication, Problem Solving, Sales, Client Services, Demos, Feedback Collection, Trust Building, Workflow Understanding, High Volume Management, Curiosity, Positive Attitude, Reliability
Specialization
Candidates should have experience in customer-facing roles and be comfortable communicating with clinical staff. A natural inclination to help others and a strong ability to manage high-volume inquiries are essential.
Experience Required
Minimum 2 year(s)
Client Services Manager | Full time | Melbourne at Sodexo
, Victoria, Australia - Full Time
Skills Needed
Client Relations, Financial Management, Administration, Human Resource Management, Operational Management, Event Management, Team Leadership, Communication, Problem Solving, Budget Management, Compliance, Staff Recruitment, Training Coordination, Performance Management, Catering Operations, Service Delivery
Specialization
Candidates should have experience in client services management, financial oversight, and team leadership. Strong communication and problem-solving skills are essential for fostering client relationships and managing operations effectively.
Experience Required
Minimum 5 year(s)
Application Support Manager - Customer (P736) at Civica
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Support Management, Itil Service Management, Saas Support, On Premise Application Support, Stakeholder Engagement, Team Development, Incident Management, Problem Management, Change Management, Service Quality, Continuous Improvement, Coaching, Documentation, Data Analysis, Customer Relationship Management, Collaboration
Specialization
Proven experience managing customer support teams and strong knowledge of ITIL principles are essential. The candidate should also have experience in both SaaS and on-premise application environments and be skilled in stakeholder engagement.
Experience Required
Minimum 5 year(s)
Application Support Manager - Customer (P736) at Civica
Melbourne, Victoria, Australia - Full Time
Skills Needed
Customer Support Management, Itil Service Management, Saas Support, On Premise Application Support, Stakeholder Engagement, Team Development, Incident Management, Problem Management, Change Management, Service Quality, Continuous Improvement, Coaching, Documentation, Data Analysis, Customer Relationship Management, Performance Monitoring
Specialization
Proven experience managing customer support teams and strong knowledge of ITIL principles are essential. The candidate should also have experience in both SaaS and on-premise application environments and the ability to analyze service performance data.
Experience Required
Minimum 5 year(s)
Duty Manager - Next Gen Health & Fitness Clubs at Next Gen Health Lifestyle Clubs
Ryde NSW 2112, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Executive Manager, Insurance & Financial Risk at IAG AUS
Melbourne, Victoria, Australia - Full Time
Skills Needed
Financial Risk Management, Insurance Risk Management, Reinsurance, Capital Management, Governance, Actuarial Expertise, Cross Functional Collaboration, Strategic Leadership, Change Management, Risk Frameworks, Regulatory Knowledge, Influencing Skills, Committee Representation, Product Governance, Pricing Strategy, Natural Perils
Specialization
Candidates should have a deep understanding of reinsurance and the insurance industry, along with the ability to influence senior leaders. Experience in embedding frameworks and driving outcomes across functions is essential.
Experience Required
Minimum 10 year(s)
Principal Product Success Manager (ITAM/ITOM) at ServiceNow
Melbourne, Victoria, Australia - Full Time
Skills Needed
Product Success Management, It Asset Management, It Operations Management, Customer Advocacy, Project Management, Requirements Gathering, Process Mapping, Technical Problem Solving, Interpersonal Skills, Team Building, Servicenow, Flexera, Bmc, Microsoft Licensing, Cloud Insights, Training
Specialization
Candidates should have at least 7 years of experience in IT Asset Management and IT Operations Management, with a strong understanding of relevant systems and tools. They must demonstrate the ability to influence stakeholders and possess strong interpersonal skills.
Experience Required
Minimum 5 year(s)
Johnny Bigg Store Manager- DFO Moorabbin - Vic at JOHNNY BIGG
MAV3, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
ANZ Growth Marketing Manager - Maternity Cover at Employment Hero
, , Australia - Full Time
Skills Needed
Growth Marketing, Performance Marketing, Paid Social, Content Syndication, Campaign Management, Data Analysis, Ad Management, Lead Generation, Collaboration, Problem Solving, Stakeholder Management, Campaign Optimization, Attribution, Digital Marketing, Meta Ads, Linkedin Ads
Specialization
Candidates should have 4-6 years of experience in growth or performance marketing with a focus on paid social. A strong understanding of campaign tracking and optimization is essential, along with excellent communication and collaboration skills.
Experience Required
Minimum 5 year(s)
Manager - Engineering Advisory and Architecture at Deloitte
Sydney NSW 2000, , Australia - Full Time
Skills Needed
Excel, Integration, Financial Services, Commercials, Engagements, Architecture Governance, Automation, Architecture, Training, Conflict, Non Functional Requirements, Proposal Writing, Strategic Selling, Facilitation, Workshops, Strategic Thinking, Quality Reviews
Qualification
Graduate
Experience Required
Minimum 6 year(s)
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