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Customer Support Manager at Jumbo Interactive Limited
Brisbane, Queensland, Australia - Full Time
Skills Needed
Team Leadership, Customer Operations Management, Workforce Planning, Sla Monitoring, Escalation Management, Performance Reporting, Analytical Skills, Stakeholder Management, Coaching And Mentoring, Process Improvement, Customer Experience Strategy, Resource Allocation
Specialization
Proven experience in customer operations management with strong leadership skills and a track record of managing service operations and SLAs. Familiarity with customer service technology, AI-enabled solutions, and a bachelor's degree in a related field is desired.
Experience Required
Minimum 5 year(s)
Client Solutions Manager at WTW CO
Sydney, New South Wales, Australia - Full Time
Skills Needed
Strategic Prospecting, Relationship Management, Sales Pipeline Management, Crm D365, Cross Selling, Project Management, Workers Compensation, Policy And Premium Management, Client Retention, Bid Strategies, Rfp Coordination, Coaching And Mentoring, Resource Management, Strategic Planning, Market Analysis, Interpersonal Communication
Specialization
Candidates should have extensive experience in new business development and a deep understanding of National Workers' Compensation and premium management. A tertiary qualification in Allied Health or equivalent experience is desired, along with proficiency in CRM systems like D365.
Experience Required
Minimum 5 year(s)
Store Manager - Karingal at ALDI Stores
Melbourne, Victoria, Australia - Full Time
Skills Needed
Team Leadership, Performance Management, Training And Coaching, Financial Management, Inventory Management, Customer Service, Communication, Conflict Resolution, Recruitment, Merchandising, Operational Management, Decision Making
Specialization
Candidates must have proven experience leading teams in fast-paced, customer-facing environments with strong leadership and communication skills. The ability to thrive in a goal-oriented environment and make informed decisions under pressure is essential.
Experience Required
Minimum 5 year(s)
Team Manager - Inventory at Americold
City of Cockburn, Western Australia, Australia - Full Time
Skills Needed
Inventory Management, People Leadership, Warehouse Management Systems, Cycle Counting, Stakeholder Management, Analytical Problem Solving, Supply Chain Operations, Workflow Management, Stock Control, Product Recall Support, Kpi Performance Management, Audit Conduct
Specialization
Requires a minimum of 3 years of experience in operations or inventory management with a proven ability to lead large teams. A relevant logistics or supply chain qualification is preferred.
Experience Required
Minimum 2 year(s)
Service Delivery Manager at Downer Group
City Of Kalamunda, Western Australia, Australia - Full Time
Skills Needed
Leadership, Telecommunications, Fibre Networks, Subcontractor Management, Stakeholder Relationships, Communication, Planning, Problem Solving, Prioritisation
Specialization
Candidates should have proven experience in a leadership role within telecommunications or infrastructure delivery, along with strong knowledge of fibre networks and telecommunications standards. Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment are essential.
Experience Required
Minimum 5 year(s)
Building Manager - South at Goodman
Sydney, New South Wales, Australia - Full Time
Skills Needed
Facilities Management, Building Services, Compliance Management, Whs Legislation, Risk Management, Contractor Coordination, Property Inspection, Microsoft Office, Monday.Com, Communication, Stakeholder Management, Emergency Response
Specialization
Requires experience in building or facilities management with a strong understanding of BCA and WHS legislation. A relevant tertiary qualification and certifications in First Aid, Working at Heights, and Permit Issuing are required or desired.
Experience Required
Minimum 2 year(s)
Customer Success Manager at NielsenIQ
Phillip, Australian Capital Territory, Australia - Full Time
Skills Needed
Analytical Skills, Strategic Planning, Communication Skills, Client Portfolio Management, Growth Opportunity Identification, Crm Proficiency, Data Analysis, Solution Oriented Mindset, Stakeholder Mapping, Account Growth Planning
Specialization
Requires a minimum of 2 years of experience in customer success or account management with a solid understanding of FMCG and ecommerce. Candidates must be proficient in CRM systems and possess strong analytical and strategic planning skills.
Experience Required
Minimum 2 year(s)
Store Manager - Bundoora at ALDI Stores
Melbourne, Victoria, Australia - Full Time
Skills Needed
Team Leadership, Performance Management, Training And Coaching, Financial Management, Inventory Management, Customer Service, Communication, Conflict Resolution, Recruitment, Merchandising, Operational Management, Decision Making
Specialization
Candidates must have proven experience leading teams in fast-paced, customer-facing environments with strong leadership and communication skills. The role requires the ability to thrive in a goal-oriented environment and make informed decisions under pressure.
Experience Required
Minimum 5 year(s)
Duty Manager - Warringal at ALDI Stores
Melbourne, Victoria, Australia - Full Time
Skills Needed
Leadership, Team Supervision, Customer Service, Store Operations, Training And Onboarding, Conflict Resolution, Workload Management, Effective Communication, Professionalism, Initiative
Specialization
Candidates should demonstrate strong leadership skills, professionalism, and the ability to manage workloads effectively under pressure. Effective communication and a commitment to providing polite customer service are essential.
Store Manager - Canberra at T2 Tea
Canberra, , Australia - Full Time
Skills Needed
Retail Management, Rostering, Visual Merchandising, Inventory Management, Team Leadership, Customer Service, Budget Management, Cost Control, Performance Management, Communication Skills, Time Management
Specialization
Candidates should have a background in retail management and be commercially minded. Strong communication and time management skills are required to inspire a team and deliver business results.
Experience Required
Minimum 2 year(s)
Store Manager - Richmond at dusk People Experience
Sydney, New South Wales, Australia - Full Time
Skills Needed
Retail Management, Team Leadership, Customer Experience, Rostering, Stock Management, Visual Merchandising, Performance Management, Coaching, Communication, Operational Management
Specialization
Requires a confident, values-led leader with proven experience in retail management. Must be organized, outcomes-driven, and committed to building a high-trust team environment.
Experience Required
Minimum 2 year(s)
Service Delivery Manager at Kinetic IT
Canberra, , Australia - Full Time
Skills Needed
Service Delivery Management, Stakeholder Engagement, Enterprise Service Management, Ict Operations, Itil, Servicenow, Incident Management, Problem Management, Change Management, Governance, Risk Management, Continuous Service Improvement, Executive Presence, Contractual Compliance, Sla Management, Kpi Management
Specialization
Candidates must possess an active Australian Federal Government Security Clearance and ITIL certification. Experience with ServiceNow and a proven ability to engage with senior stakeholders are also required.
Experience Required
Minimum 5 year(s)
Sales Manager - Essendon at JB Hi-Fi & The Good Guys
Melbourne, Victoria, Australia - Full Time
Skills Needed
Sales Leadership, Stakeholder Management, Labour Management, Inventory Management, Consumer Law Compliance, Visual Merchandising, Customer Focus, Results Orientation, Talent Development, Strategic Planning
Specialization
The candidate must demonstrate strong competencies in customer focus, driving results, and developing talent. Ability to align planning with organizational goals and maintain legislative compliance regarding Consumer Law is essential.
Experience Required
Minimum 5 year(s)
Service Delivery Manager at Centorrino Technologies
Melbourne, Victoria, Australia - Full Time
Skills Needed
Customer Relationship Management, Stakeholder Management, Itil Principles, Service Delivery Reporting, Sla Management, Negotiation, Presentation Skills, Technical Communication, Conflict Resolution, Account Management
Specialization
Candidates need experience in account management or service delivery roles with a strong ability to communicate technical concepts to non-technical stakeholders. A passion for customer service and the ability to influence C-level executives are essential.
Experience Required
Minimum 2 year(s)
National Manager RTS PMO at Downer Group
Melbourne, Victoria, Australia - Full Time
Skills Needed
Project Delivery Risk Management, Risk Mitigation, Opportunity Realisation, Risk Workshop Facilitation, Commercial Management, Contract Interpretation, Financial Budgeting, Analytical Planning, Project Scheduling, Pbi Reporting, Arm, @Risk, Ms Project, P6, Project Control, Asset Management
Specialization
Requires 7 to 10 years of relevant experience in risk management across the full project lifecycle, preferably within the rail industry. Must be proficient in R&O management tools, project scheduling software, and commercial contract interpretation.
Experience Required
Minimum 5 year(s)
Senior IT Project Manager at University of Tasmania
, Tasmania, Australia - Full Time
Skills Needed
Project Management, Change Management, Stakeholder Engagement, Business Analysis, Risk Management, Cloud Migration, Identity And Access Management, Strategic Planning, Resource Allocation, Problem Solving, Executive Communication, Governance
Specialization
Requires a tertiary qualification in IT or business and extensive experience delivering complex projects in large organizations. Must possess strong change management capabilities and the ability to influence senior executive stakeholders.
Experience Required
Minimum 10 year(s)
Claims Operations Manager at Gallagher
Melbourne, Victoria, Australia - Full Time
Skills Needed
Claims Management, Leadership, Workers Compensation, Strategic Planning, Talent Management, Succession Planning, Risk Mitigation, Performance Metrics, Client Relationship Management, Operational Improvement, Staff Engagement, Business Planning
Specialization
Requires a senior leader with a proven track record of managing large teams and deep expertise in workers compensation or claims management. Must have a strong understanding of the Workplace Injury Rehabilitation and Compensation Act 2013 and Accident Compensation Act 1985.
Experience Required
Minimum 10 year(s)
Ecovacs Territory Manager at CGLRS
Melbourne, Victoria, Australia - Full Time
Skills Needed
Territory Management, Field Marketing, Product Training, Merchandising, Kpi Delivery, Opportunity Based Selling, Communication Skills, Time Management, Organizational Skills, Consumer Electronics Knowledge
Specialization
Requires at least one year of experience in field marketing or territory management, preferably within consumer electronics. Must possess a valid driver's license, a reliable car, and a demonstrated ability to meet KPIs.
Experience Required
Minimum 2 year(s)
Technical Project Manager at Superloop
Brisbane, Queensland, Australia - Full Time
Skills Needed
Technical Project Management, System Migration, Application Decommissioning, Api Coordination, Cloud Engineering, Risk Management, Gap Analysis, Stakeholder Management, Agile, Scrum, Waterfall, Aws, Ci/Cd Pipelines, Kubernetes, Network Infrastructure, Change Management
Specialization
Requires proven experience in technical project management within IT infrastructure or cloud environments and strong literacy in APIs, databases, and CI/CD. A project management certification (PMP, PRINCE2, or Agile) and experience with AWS are preferred.
Experience Required
Minimum 5 year(s)
Product Manager - CommSec at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Product Management, Business Analysis, Risk Management, Project Delivery, Stakeholder Engagement, Data Analysis, Financial Modelling, Human Centred Design, Agile Methodology, Product Discovery, Product Governance, Strategic Thinking, Customer Experience Optimization, Market Research, Regulatory Compliance, Problem Solving
Specialization
Requires demonstrated experience in banking or financial services with a strong background in product management or business analysis. A degree in Business, Commerce, or Finance is preferred, and RG146 accreditation is highly desirable.
Experience Required
Minimum 5 year(s)
Customer Support Manager at Jumbo Interactive Limited
Brisbane, Queensland, Australia -
Full Time


Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

120000.0

Posted On

06 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Leadership, Customer Operations Management, Workforce Planning, SLA Monitoring, Escalation Management, Performance Reporting, Analytical Skills, Stakeholder Management, Coaching and Mentoring, Process Improvement, Customer Experience Strategy, Resource Allocation

Industry

Software Development

Description
Oz Lotteries exists to give everyday Aussies more chances to dream and win. We're one of Australia's longest-running online lottery retailers, operating since 2005, and we're proudly Aussie-owned and operated. As part of Jumbo Interactive (ASX: JIN), we've built a strong, loyal player base on a platform they trust, offering both popular commercial lotteries like Powerball and Oz Lotto and charity lotteries, a combination that's always set us apart. We're still growing, evolving, and finding better ways to do things. You'll do your best work here if you're comfortable with ambiguity, think laterally, take real ownership of your work, and adapt well to change. What You’ll Be Doing We’re looking for a Customer Support Manager to lead day-to-day customer support and customer accounts across multiple brands. You’ll help deliver responsive, consistent, high-quality outcomes for customers. In this role, you’ll directly manage the Customer Support Supervisor, Customer Support Officers, and Customer Accounts Officers. You’ll be accountable for delivery against service level agreements (SLAs), escalation handling, roster execution, team performance, and operational stability across the function. As the operational execution lead, you’ll ensure the team is well supported, performance is actively managed, and service standards are embedded in daily practice. You’ll work closely with the Customer Quality & Training Lead and the Customer Process & Improvement Lead. Together, you’ll turn quality, compliance, capability uplift, process improvement, and technology adoption into effective frontline service delivery. This is a Brisbane-based hybrid role, with three days per week in our Head Office and two days per week working from home. What Your Day-to-Day Will Look Like Lead, coach, and mentor the Customer Support Supervisor, Customer Support Officers, and Customer Accounts Officers, setting clear expectations and supporting individual development Align the Customer Support Supervisor’s priorities and day-to-day activities with the broader Customer Operations strategy Partner with the Customer Quality & Training Lead to reflect skills, knowledge, and training needs in day-to-day coaching and capability uplift Oversee day-to-day operations across customer support and customer accounts, including staffing, resource allocation, roster execution, and escalation handling to meet SLAs Monitor and report on KPIs, frontline trends, and customer and employee feedback to identify improvement opportunities and optimise efficiency Maintain day-to-day operating procedures so workflows remain practical, understood, and aligned with approved process standards Identify and support initiatives that improve no-touch and one-touch resolution rates, reduce response times, and enhance customer outcomes Partner with the Customer Process & Improvement Lead to redesign processes, introduce automation, and improve response times within existing systems and platforms Embed service standards and service delivery practices that support a premium, consistent customer experience across all communication channels Collaborate with internal brand, content, marketing, and communications stakeholders, sharing customer insights to align messaging, customer touchpoints, and broader customer operations priorities What You’ll Be Able to Bring to the Role Proven experience in a customer service or customer operations management role Strong leadership and team management skills, with the ability to inspire and motivate a diverse team across multiple functions Excellent communication and interpersonal skills, with the ability to work effectively with customers, employees, and stakeholders at all levels Demonstrated experience managing service operations, including workforce planning, roster execution, SLA monitoring, escalation management, and operational performance reporting Familiarity with customer service technology, automation tools, and artificial intelligence (AI)-enabled solutions and how they can be applied to improve service operations Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions Demonstrated ability to deliver a premium customer experience by maintaining high service standards, resolving customer issues effectively, and improving customer outcomes Flexibility to adapt to changing priorities while managing day-to-day service operations, escalations, and SLA commitments Bachelor’s degree in business administration, communications, or a related field is desirable Key Relationships Customer Quality & Training Lead Customer Process & Improvement Lead Operational Risk & Compliance Manager Compliance & Assurance Lead Growth & Marketing Team Salary Banding $110,000-120,000 + Super. Why Join the Oz Lotteries Team? At Jumbo, we value balance and flexibility. Based in Brisbane and working out of our Head Office, our hybrid working model combines in-office collaboration (three days per week) with WFH work (two days per week). We also offer flexible working hours, with core collaboration times from 10 AM to 2 PM. Life at Jumbo Working at Jumbo comes with some genuine perks. Here's what you can expect: A short-term incentive program that rewards your contributions, dependent on the company's performance Access to our Wellbeing Program, providing counselling and coaching Award-winning talent management programs for career growth and skill-building On-site chefs (Brisbane) offering fresh, gourmet lunches daily and breakfast twice a week A social culture, with activities like lunchtime chess, Jumbo band, corporate games, an indoor rock climbing group, Friday socials, and events celebrating diversity and inclusion Novated Leasing - Origin 360 EV Program Generous parental leave: 14 weeks of paid leave for primary carers and 4 weeks for partners Candidates who are offered a position will be required to complete pre-employment checks through our partner, Checkmate. We are a 2026 Circle Back Initiative Gold Employer – we commit to responding to every applicant.

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Responsibilities
Lead and mentor the customer support and accounts teams to ensure high-quality service delivery and operational stability. Accountable for meeting SLAs, managing escalations, and partnering with quality and process leads to optimize frontline service.
Customer Support Manager at Jumbo Interactive Limited
Brisbane, Queensland, Australia - Full Time
Skills Needed
Team Leadership, Customer Operations Management, Workforce Planning, Sla Monitoring, Escalation Management, Performance Reporting, Analytical Skills, Stakeholder Management, Coaching And Mentoring, Process Improvement, Customer Experience Strategy, Resource Allocation
Specialization
Proven experience in customer operations management with strong leadership skills and a track record of managing service operations and SLAs. Familiarity with customer service technology, AI-enabled solutions, and a bachelor's degree in a related field is desired.
Experience Required
Minimum 5 year(s)
Client Solutions Manager at WTW CO
Sydney, New South Wales, Australia - Full Time
Skills Needed
Strategic Prospecting, Relationship Management, Sales Pipeline Management, Crm D365, Cross Selling, Project Management, Workers Compensation, Policy And Premium Management, Client Retention, Bid Strategies, Rfp Coordination, Coaching And Mentoring, Resource Management, Strategic Planning, Market Analysis, Interpersonal Communication
Specialization
Candidates should have extensive experience in new business development and a deep understanding of National Workers' Compensation and premium management. A tertiary qualification in Allied Health or equivalent experience is desired, along with proficiency in CRM systems like D365.
Experience Required
Minimum 5 year(s)
Store Manager - Karingal at ALDI Stores
Melbourne, Victoria, Australia - Full Time
Skills Needed
Team Leadership, Performance Management, Training And Coaching, Financial Management, Inventory Management, Customer Service, Communication, Conflict Resolution, Recruitment, Merchandising, Operational Management, Decision Making
Specialization
Candidates must have proven experience leading teams in fast-paced, customer-facing environments with strong leadership and communication skills. The ability to thrive in a goal-oriented environment and make informed decisions under pressure is essential.
Experience Required
Minimum 5 year(s)
Team Manager - Inventory at Americold
City of Cockburn, Western Australia, Australia - Full Time
Skills Needed
Inventory Management, People Leadership, Warehouse Management Systems, Cycle Counting, Stakeholder Management, Analytical Problem Solving, Supply Chain Operations, Workflow Management, Stock Control, Product Recall Support, Kpi Performance Management, Audit Conduct
Specialization
Requires a minimum of 3 years of experience in operations or inventory management with a proven ability to lead large teams. A relevant logistics or supply chain qualification is preferred.
Experience Required
Minimum 2 year(s)
Service Delivery Manager at Downer Group
City Of Kalamunda, Western Australia, Australia - Full Time
Skills Needed
Leadership, Telecommunications, Fibre Networks, Subcontractor Management, Stakeholder Relationships, Communication, Planning, Problem Solving, Prioritisation
Specialization
Candidates should have proven experience in a leadership role within telecommunications or infrastructure delivery, along with strong knowledge of fibre networks and telecommunications standards. Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment are essential.
Experience Required
Minimum 5 year(s)
Building Manager - South at Goodman
Sydney, New South Wales, Australia - Full Time
Skills Needed
Facilities Management, Building Services, Compliance Management, Whs Legislation, Risk Management, Contractor Coordination, Property Inspection, Microsoft Office, Monday.Com, Communication, Stakeholder Management, Emergency Response
Specialization
Requires experience in building or facilities management with a strong understanding of BCA and WHS legislation. A relevant tertiary qualification and certifications in First Aid, Working at Heights, and Permit Issuing are required or desired.
Experience Required
Minimum 2 year(s)
Customer Success Manager at NielsenIQ
Phillip, Australian Capital Territory, Australia - Full Time
Skills Needed
Analytical Skills, Strategic Planning, Communication Skills, Client Portfolio Management, Growth Opportunity Identification, Crm Proficiency, Data Analysis, Solution Oriented Mindset, Stakeholder Mapping, Account Growth Planning
Specialization
Requires a minimum of 2 years of experience in customer success or account management with a solid understanding of FMCG and ecommerce. Candidates must be proficient in CRM systems and possess strong analytical and strategic planning skills.
Experience Required
Minimum 2 year(s)
Store Manager - Bundoora at ALDI Stores
Melbourne, Victoria, Australia - Full Time
Skills Needed
Team Leadership, Performance Management, Training And Coaching, Financial Management, Inventory Management, Customer Service, Communication, Conflict Resolution, Recruitment, Merchandising, Operational Management, Decision Making
Specialization
Candidates must have proven experience leading teams in fast-paced, customer-facing environments with strong leadership and communication skills. The role requires the ability to thrive in a goal-oriented environment and make informed decisions under pressure.
Experience Required
Minimum 5 year(s)
Duty Manager - Warringal at ALDI Stores
Melbourne, Victoria, Australia - Full Time
Skills Needed
Leadership, Team Supervision, Customer Service, Store Operations, Training And Onboarding, Conflict Resolution, Workload Management, Effective Communication, Professionalism, Initiative
Specialization
Candidates should demonstrate strong leadership skills, professionalism, and the ability to manage workloads effectively under pressure. Effective communication and a commitment to providing polite customer service are essential.
Store Manager - Canberra at T2 Tea
Canberra, , Australia - Full Time
Skills Needed
Retail Management, Rostering, Visual Merchandising, Inventory Management, Team Leadership, Customer Service, Budget Management, Cost Control, Performance Management, Communication Skills, Time Management
Specialization
Candidates should have a background in retail management and be commercially minded. Strong communication and time management skills are required to inspire a team and deliver business results.
Experience Required
Minimum 2 year(s)
Store Manager - Richmond at dusk People Experience
Sydney, New South Wales, Australia - Full Time
Skills Needed
Retail Management, Team Leadership, Customer Experience, Rostering, Stock Management, Visual Merchandising, Performance Management, Coaching, Communication, Operational Management
Specialization
Requires a confident, values-led leader with proven experience in retail management. Must be organized, outcomes-driven, and committed to building a high-trust team environment.
Experience Required
Minimum 2 year(s)
Service Delivery Manager at Kinetic IT
Canberra, , Australia - Full Time
Skills Needed
Service Delivery Management, Stakeholder Engagement, Enterprise Service Management, Ict Operations, Itil, Servicenow, Incident Management, Problem Management, Change Management, Governance, Risk Management, Continuous Service Improvement, Executive Presence, Contractual Compliance, Sla Management, Kpi Management
Specialization
Candidates must possess an active Australian Federal Government Security Clearance and ITIL certification. Experience with ServiceNow and a proven ability to engage with senior stakeholders are also required.
Experience Required
Minimum 5 year(s)
Sales Manager - Essendon at JB Hi-Fi & The Good Guys
Melbourne, Victoria, Australia - Full Time
Skills Needed
Sales Leadership, Stakeholder Management, Labour Management, Inventory Management, Consumer Law Compliance, Visual Merchandising, Customer Focus, Results Orientation, Talent Development, Strategic Planning
Specialization
The candidate must demonstrate strong competencies in customer focus, driving results, and developing talent. Ability to align planning with organizational goals and maintain legislative compliance regarding Consumer Law is essential.
Experience Required
Minimum 5 year(s)
Service Delivery Manager at Centorrino Technologies
Melbourne, Victoria, Australia - Full Time
Skills Needed
Customer Relationship Management, Stakeholder Management, Itil Principles, Service Delivery Reporting, Sla Management, Negotiation, Presentation Skills, Technical Communication, Conflict Resolution, Account Management
Specialization
Candidates need experience in account management or service delivery roles with a strong ability to communicate technical concepts to non-technical stakeholders. A passion for customer service and the ability to influence C-level executives are essential.
Experience Required
Minimum 2 year(s)
National Manager RTS PMO at Downer Group
Melbourne, Victoria, Australia - Full Time
Skills Needed
Project Delivery Risk Management, Risk Mitigation, Opportunity Realisation, Risk Workshop Facilitation, Commercial Management, Contract Interpretation, Financial Budgeting, Analytical Planning, Project Scheduling, Pbi Reporting, Arm, @Risk, Ms Project, P6, Project Control, Asset Management
Specialization
Requires 7 to 10 years of relevant experience in risk management across the full project lifecycle, preferably within the rail industry. Must be proficient in R&O management tools, project scheduling software, and commercial contract interpretation.
Experience Required
Minimum 5 year(s)
Senior IT Project Manager at University of Tasmania
, Tasmania, Australia - Full Time
Skills Needed
Project Management, Change Management, Stakeholder Engagement, Business Analysis, Risk Management, Cloud Migration, Identity And Access Management, Strategic Planning, Resource Allocation, Problem Solving, Executive Communication, Governance
Specialization
Requires a tertiary qualification in IT or business and extensive experience delivering complex projects in large organizations. Must possess strong change management capabilities and the ability to influence senior executive stakeholders.
Experience Required
Minimum 10 year(s)
Claims Operations Manager at Gallagher
Melbourne, Victoria, Australia - Full Time
Skills Needed
Claims Management, Leadership, Workers Compensation, Strategic Planning, Talent Management, Succession Planning, Risk Mitigation, Performance Metrics, Client Relationship Management, Operational Improvement, Staff Engagement, Business Planning
Specialization
Requires a senior leader with a proven track record of managing large teams and deep expertise in workers compensation or claims management. Must have a strong understanding of the Workplace Injury Rehabilitation and Compensation Act 2013 and Accident Compensation Act 1985.
Experience Required
Minimum 10 year(s)
Ecovacs Territory Manager at CGLRS
Melbourne, Victoria, Australia - Full Time
Skills Needed
Territory Management, Field Marketing, Product Training, Merchandising, Kpi Delivery, Opportunity Based Selling, Communication Skills, Time Management, Organizational Skills, Consumer Electronics Knowledge
Specialization
Requires at least one year of experience in field marketing or territory management, preferably within consumer electronics. Must possess a valid driver's license, a reliable car, and a demonstrated ability to meet KPIs.
Experience Required
Minimum 2 year(s)
Technical Project Manager at Superloop
Brisbane, Queensland, Australia - Full Time
Skills Needed
Technical Project Management, System Migration, Application Decommissioning, Api Coordination, Cloud Engineering, Risk Management, Gap Analysis, Stakeholder Management, Agile, Scrum, Waterfall, Aws, Ci/Cd Pipelines, Kubernetes, Network Infrastructure, Change Management
Specialization
Requires proven experience in technical project management within IT infrastructure or cloud environments and strong literacy in APIs, databases, and CI/CD. A project management certification (PMP, PRINCE2, or Agile) and experience with AWS are preferred.
Experience Required
Minimum 5 year(s)
Product Manager - CommSec at Commonwealth Bank
Sydney, New South Wales, Australia - Full Time
Skills Needed
Product Management, Business Analysis, Risk Management, Project Delivery, Stakeholder Engagement, Data Analysis, Financial Modelling, Human Centred Design, Agile Methodology, Product Discovery, Product Governance, Strategic Thinking, Customer Experience Optimization, Market Research, Regulatory Compliance, Problem Solving
Specialization
Requires demonstrated experience in banking or financial services with a strong background in product management or business analysis. A degree in Business, Commerce, or Finance is preferred, and RG146 accreditation is highly desirable.
Experience Required
Minimum 5 year(s)
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