GUEST COMMUNICATIONS COORDINATOR

Location (Country-State-City) US-FL-Winter Haven
Job ID
2025-7940
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Florida

EXPERIENCE AND QUALIFICATIONS

• Requires at least one to three years of experience in customer service role.
• Accesso ticketing system experience preferred.
• Requires a track record of success in responding to customers, working in a team environment, listening and providing information, and handling monetary transactions.
• Requires excellent verbal and interpersonal communication skills.
• Requires basic math skills to complete monetary transactions.
• Requires basic computer skills to enter customer data with the ability to type accurately at least 20 wpm.
• Knowledge of MS Word, Excel and Outlook required.

ROLE SUMMARY

The Guest Communications Coordinator manages the day-to-day operations of guest communication. Ensure excellent levels of service and information are provided in a timely manner across multiple platforms including AVIUS, Accesso, Text and various social media platforms. Respond to and categorize guest communication ensuring a positive solution with a trackable detailed summary, including but not limited to guest recovery. A guest communications team member acts as a liaison between our guests and our business including Admissions, Retail, F&B, Entertainment etc. The Guest Communications Coordinator works to identify trends and communicate information so that actionable insights can be derived.