About the job

We’re looking for an Account Director to lead our clients, grow accounts, win new business, and keep great work moving.

If you’re a natural relationship-builder, strategic thinker, and agency pro who knows how to lead teams and make things happen, we want to hear from you!

Roles and Responsibilities:

• Lead Social Media Accounts, overseeing project delivery across all retained client accounts.
• Drive revenue growth by ensuring the successful closure of a minimum of five RFPs per year and expanding services within existing accounts.
• Ensure the highest standards of content quality, on-time delivery, and client satisfaction.
• Represent Hashtag externally with clients, partners, and stakeholders, reinforcing the agency’s reputation for creative excellence and client service.
• Collaborate closely with the Creative Strategist, Production, and Influencer Marketing teams to deliver integrated, innovative solutions.
• Provide leadership, guidance, and mentorship to a cross-functional, multi-location team.
• Build strong client relationships, serve as a senior point of contact, and proactively address client needs and escalations.
• Champion best practices in process, operations, and creative execution.
• Monitor project budgets, timelines, and resource allocation in coordination with the finance and operations teams

.Requirements:

• Proven experience in an Account Director, Senior Account Manager, or similar client services leadership role within an advertising, creative, digital, or social media agency.
• Strong experience managing multiple retained client accounts and overseeing end-to-end project delivery.
• Demonstrated experience in client relationship management, business development, and account growth.
• Experience in responding to and closing RFPs and identifying opportunities to expand services within existing accounts.
• Strong understanding of social media, content strategy, creative production, and integrated marketing solutions.
• Proven experience leading and managing cross-functional and multi-location teams.
• Strong commercial awareness with experience in managing project budgets, timelines, resources, and account profitability.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Strong leadership, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities and client expectations in a fast-paced agency environment.

About Hashtag:

Hashtag is a social-first agency with offices in Dubai, Riyadh, Alexandria, and Amman. Our sole purpose is to help brands become more humanized on social platforms. We work with both big and small brands, accumulating a wealth of experience in managing brand presence online.For over 12 years, Hashtag has been handling and launching social media campaigns and accounts in KSA & UAE for some of the region’s biggest brands. We are at the heart of social media culture — immersed in trends and crafty in employing these ideas to elevate each brand’s voice.

At Hashtag, we call our growth journey the “Social MBA.” Hashtagers enjoy working in a vibrant, young, and cooperative environment. We support talented individuals to achieve more and provide them with the resources needed to succeed with their clients. Here, you gain in-depth experience in overall management and social marketing specifically.