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Customer Escalation Specialist at Youscience
American Fork, Utah, United States - Full Time
Skills Needed
Customer Support, Communication, Problem Solving, Time Management, Documentation, Organization, Prioritization, Technology Expertise, Teamwork, Attention To Detail, Incident Management, Feedback Collection, Product Knowledge, Crm Systems, Coding Skills, Testing
Specialization
Candidates should be comfortable working in a dynamic environment and possess strong technology skills to engage with multiple platforms. A high school diploma is required, with additional qualifications such as post-secondary education or experience in the education or SAAS industry considered a plus.
Associate UX Consultant- Intern at ServiceNow
San Diego, California, United States - Full Time
Skills Needed
User Experience, Ai Integration, Technical Problem Solving, Communication Skills, Team Collaboration, Process Improvement, Customer Satisfaction, Learning Agility
Specialization
Candidates must be currently enrolled in a bachelor's degree program in UX or a STEM-related field, graduating between December 2026 and June 2027. Experience with AI integration and a passion for technology are essential.
Leasing Agent at Capstone Properties, LLC
Summerville, South Carolina, United States - Full Time
Skills Needed
Customer Service, Sales, Leasing, Administrative Duties, Office Management, Ms Office, Lead Tracking, Rent Collection, Filing, Scheduling, Maintenance Follow Up, Vendor Management, Log Maintenance, Move In Preparation, Mail Sorting, Communication
Specialization
A minimum of 1 year of sales experience is required. A high school graduate is required, with business or trade school preferred.
Board Certified Behavior Analyst (BCBA) - 75% school-based at Verbal Behavior Associates
San Diego, California, United States - Full Time
Skills Needed
Bcba Certification, Aba, Supervision, Training, Data Collection, Client Management, Progress Reports, Team Collaboration
Specialization
Candidates must have a valid BCBA certification and be eligible to work in the U.S. They should also provide proof of COVID-19 vaccination and have reliable transportation.
School-based Behavior Technician (Part-time & Full-time) at Verbal Behavior Associates
Murrieta, California, United States - Full Time
Skills Needed
Behavior Analysis, Communication Skills, Data Collection, Behavior Intervention, Special Needs Support, Team Collaboration, Training, Child Development, Problem Solving, Adaptability, Time Management, Record Keeping, Client Progress Tracking, Behavior Modification, Social Skills Development, Self Help Skills
Specialization
Candidates must have experience working with maladaptive behaviors and a high school diploma or equivalent. Reliable transportation and proof of vaccinations are also required.
Board Certified Behavior Analyst (BCBA) - Part-Time at Verbal Behavior Associates
Riverside, California, United States - Full Time
Skills Needed
Bcba Certification, Aba, Client Supervision, Data Collection, Training, Mentorship, Program Management, Clinical Leadership, Record Keeping, Progress Reporting, Communication, Organizational Skills
Specialization
Candidates must have a valid BCBA certification and be eligible to work in the U.S. Reliable transportation and a good driving record are also required.
Experience Required
Minimum 2 year(s)
Board Certified Behavior Analyst (BCBA) at Verbal Behavior Associates
Antioch, California, United States - Full Time
Skills Needed
Bcba Certification, Aba Therapy, Client Supervision, Data Collection, Training, Mentorship, Program Management, Communication, Organizational Skills, Team Collaboration
Specialization
Candidates must have a valid BCBA certification and be eligible to work in the U.S. Reliable transportation and a valid driver's license are also required.
Subway - Dairy Queen Shift Supervisor at CORBITT PARTNERS LLC
Kenly, North Carolina, United States - Full Time
Skills Needed
Qsr Experience, Shift Supervision, Food Preparation, Food Presentation, Portion Control, Inventory Management, Training Employees, Customer Service, Scheduling, Sanitation, Cost Control, Team Leadership, Communication, Problem Solving, Time Management, Multi Tasking
Specialization
Candidates must have at least 1 year of fast food experience and 1 year as a shift supervisor. Knowledge in food preparation, inventory management, and employee training is essential.
Experience Required
Minimum 2 year(s)
Events Assistant at Alphabe Insight Inc
Chicago, Illinois, United States - Full Time
Skills Needed
Organizational Skills, Multitasking, Communication Skills, Attention To Detail, Problem Solving, Team Collaboration
Specialization
Candidates should possess strong organizational and multitasking skills, along with excellent written and verbal communication abilities. A professional presentation and a proactive attitude are essential for success in this role.
Estimator at Stevens Industries Inc
Teutopolis, Illinois, United States - Full Time
Skills Needed
Detail Oriented, Analytical Mindset, Math Skills, Data Analysis, Forecasting, Budgeting, Communication Skills, Organizational Skills, Project Management, Cost Estimation, Research Skills, Vendor Management, Planning Advice, Software Proficiency, Construction Knowledge, Relationship Building
Specialization
Candidates should have proven experience as an estimator or in a similar position, along with familiarity with financial and project management principles. Strong math and computer skills, excellent communication, and organizational skills are also required.
Experience Required
Minimum 2 year(s)
IT Service Analyst II at KP LLC
Renton, Washington, United States - Full Time
Skills Needed
Advanced Troubleshooting, Active Directory, Entra Id, Dns, Dhcp, Group Policy Objects, Office 365, Windows Computers, Scripting, Automation Tools, Change Control Processes, Itil, Asset Management, Imaging, Zero Touch Deployment, Manufacturing Environment
Specialization
Candidates should possess a Bachelor's degree or equivalent experience, along with strong communication skills and experience with ITIL service management. Familiarity with troubleshooting various technologies and supporting infrastructure in regulated environments is also required.
Experience Required
Minimum 2 year(s)
Janitor at MSNW Group LLC
, Washington, United States - Full Time
Skills Needed
Cleaning, Sanitizing, Disinfecting, Inventory Management, Trash Disposal, Restroom Cleaning, Equipment Operation, Safety Reporting, Time Management, Teamwork, Reliability, Work Ethic, Positive Attitude, Physical Capability, Attention To Detail
Specialization
Candidates should be reliable, punctual, and possess a strong work ethic. A positive attitude and the ability to perform physically demanding tasks are essential for this role.
Communications Agent at Alphabe Insight Inc
Chicago, Illinois, United States - Full Time
Skills Needed
Written Communication, Verbal Communication, Organizational Skills, Attention To Detail, Professional Demeanor, Reliability, Collaborative Work, Analytical Thinking, Communication Tools, Office Software
Specialization
Candidates should possess strong written and verbal communication skills and the ability to manage multiple tasks with attention to detail. A professional demeanor and capacity to work collaboratively in a structured environment are essential.
MANAGER at Copeland's of New Orleans
Kenner, Louisiana, United States - Full Time
Skills Needed
Leadership, Team Management, Customer Service, Operational Support, Food Passion, Integrity, Continuous Learning, Generosity, Winning Orientation
Specialization
Candidates should be dynamic leaders with a passion for food and service. Experience in management and a commitment to core values are essential.
Experience Required
Minimum 2 year(s)
Admissions Counselor at Lourdes University
Sylvania, Ohio, United States - Full Time
Skills Needed
Communication Skills, Interpersonal Skills, Organizational Skills, Data Analysis, Recruitment Strategies, Student Engagement, Application Management, Collaboration, Technology Proficiency, Public Speaking, Relationship Building, Problem Solving, Flexibility, Integrity, Teamwork, Sales Skills
Specialization
A bachelor's degree is required along with excellent communication skills and the ability to manage multiple projects. Preferred qualifications include experience in admissions and proficiency with CRM systems.
Personal Care Assistant (PCA) at CNSCares
Aurora, Indiana, United States - Full Time
Skills Needed
Personal Care, Customer Service, Meal Preparation, Housekeeping, Ambulation Assistance, Hygiene Maintenance, Plan Of Care, Decision Making, Language Skills, Cpr Certification, First Aid Certification, Driver's License, Background Checks, Drug Screening, Punctuality, Teamwork
Specialization
Candidates must have a high school diploma or equivalent and valid CPR/First Aid certification. Strong language skills and decision-making abilities are also required.
Customer Success Manager at ServiceNow
Addison, Texas, United States - Full Time
Skills Needed
Customer Success, Ai Integration, Problem Solving, Collaboration, Technical Health, Product Adoption, Issue Resolution, Business Support, Success Plays, Servicenow Products, Portfolio Management, Client Advocacy, Data Analysis, Innovation, Best Practices, Stakeholder Engagement
Specialization
Candidates should have over 5 years of experience in customer professional services and the ability to provide independent services. Experience with AI integration and ServiceNow certifications are preferred.
Experience Required
Minimum 5 year(s)
Warehouse Associate at Vital Holdings LLC
New Orleans, Louisiana, United States - Full Time
Skills Needed
Barcode Processing, Forklift Operation, Warehouse Maintenance, Vehicle Maintenance, Problem Solving, Customer Service, Detail Oriented, Time Management, Safety Compliance, Physical Stamina, Equipment Handling, Independent Work, Flexibility, Confidentiality, Creativity, Reliability
Specialization
Candidates must have a valid driver's license, a high school diploma, and the ability to lift heavy boxes. Strong problem-solving skills and a commitment to accuracy and confidentiality are essential.
Agentic AI Architect at Cognizant - Thailand
, , - Full Time
Skills Needed
Agentic Stack, Retrieval & Data, Engineering, Security & Governance, Safety & Guardrails, Agent Evaluations, Evaluation & Observability, Cost Estimation & Finops, Delivery
Specialization
Candidates should have 7–12+ years in solution/enterprise/AI architecture, including 2–4+ years hands-on with LLMs/agent systems. A BS/MS in CS/EE or equivalent experience is required, along with a proven track record in large or regulated enterprises.
Experience Required
Minimum 10 year(s)
Shipping Clerk at NeoCoil
City of Pewaukee, Wisconsin, United States - Full Time
Skills Needed
Packaging, Label Printing, Material Transactions, Shipping, Inventory Management, Computer Competency, Ms Office, Erp, Eqms, Cad, Verbal Instructions, Written Instructions, Material Handling, Medical Device Manufacturing, Attention To Detail, Manual Dexterity
Specialization
A high school diploma or equivalent experience is required, along with 1-3 years of material handling or shipping experience, preferably in the medical device manufacturing industry. Proficiency in understanding instructions and basic computer skills is essential.
Customer Escalation Specialist at Youscience
American Fork, Utah, United States -
Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Communication, Problem Solving, Time Management, Documentation, Organization, Prioritization, Technology Expertise, Teamwork, Attention to Detail, Incident Management, Feedback Collection, Product Knowledge, CRM Systems, Coding Skills, Testing

Industry

education

Description
Company Description YouScience® is the leading education technology company dedicated to empowering individuals with the data and credentials needed to succeed in school, career, and life. Its award-winning platform, Brightpath, is the only College & Career Readiness solution built for both compliance and impact—powered by scientifically backed aptitude discovery, industry-recognized certifications, and meaningful career connections. By leveraging cutting-edge research, AI, and industry collaboration, YouScience helps individuals uncover their unique talents, validate their skills, and connect with in-demand educational and career pathways. YouScience has served more than 13,400 educational institutions and millions of users nationwide, making it the preferred choice for individuals, parents, educators, and counselors to achieve real outcomes through education and career pathways. Job Description The Customer Escalation Specialist is an integral part of the Customer Support Team at YouScience. The Customer Support Team understands the importance of helping our teachers and students feel heard and resolve their issues quickly. For that reason, the team prioritizes empathetic communication while striving to maintain efficient, frictionless, and humanized customer experiences. Reporting customer issues and feedback is fundamental to the success of our products. Being able to properly communicate the voice of the customer to our product and engineering teams is how we continue to improve and expand on our product success. It's critical that we have a way to properly document and communicate those customer pain points to the departments that have the ability to make those necessary changes. The ideal candidate is able to recognize when our product is not fully operational while offering consistent feedback on how to amplify ease of use. They have excellent time management skills and know how to identify high priority tickets and situations. Their communication skills are exceptional, as they will be communicating with multiple departments within the company. Responsibilities: Liaison between the business units, technology teams and customer facing teams. Proactively communicate and collaborate with customers and YouScience employees to analyze information needs and functional requirements. Internal reproduction of the customer problem to enable the development and testing of a resolution. Be able to recognize trends to easily identify product issues impacting a higher number of customers. Participate in incident and escalations calls to brief customer management on support cases and assist in the creation of action plans aiming to solve customer issues. Work with product teams to communicate high priorities and escalation points, including taking on some coding, testing or configuration tasks to deepen product knowledge Exhibit a positive and highly motivated attitude when communicating with customers and colleagues Document interactions with customers in CRM system Provide feedback for system improvement + capture and report client feedback and suggestions Prioritize and organize dev ticket requests with proper ticket documentation Attend ongoing trainings to develop and maintain product knowledge Qualifications Comfortable working in dynamic environment Expertise with technology; able to engage with multiple platforms simultaneously Proven ability to complete multiple projects simultaneously while paying strict attention to detail Able to work independently while also adhering to defined procedures and processes Ability, and flexibility to work within our support hours (M-F, 6 AM to 3 PM Mountain Time) Team-oriented, willing to help where needed Attention to detail Excellent cross departmental communication skills Exceptional documentation, organizational and prioritization skills High school diploma Extra Credit: Post-secondary education Salesforce knowledge JIRA knowledge Education industry experience SAAS industry or technical support experience Basic coding skills In depth understanding of how our products operate Additional Information Who We Are YouScience is made up of a global workforce, focused on making a positive difference for millions of students, educators, and employers. We are proud of our mission oriented, collaborative culture, that strive to live by our company values in all that we do: We empower others / We perform as a cohesive championship team / We are all leaders / We never stop growing / We make a positive impact / We show respect in word and in deed / We remember that life is bigger than our work Benefits Workplace Flexibility (hybrid and fully remote options) Monthly home office allowance Employee Assistance Program + Financial Academy Program Community service opportunities with paid volunteer time Medical, dental, & vision insurance + Supplemental benefit offerings 401K 15 days paid time off (PTO) / year paid parental leave Generous company holiday calendar, including summer and winter breaks YouScience is an equal‑opportunity employer. We are committed to creating an environment where all employees can thrive.
Responsibilities
The Customer Escalation Specialist acts as a liaison between business units, technology teams, and customer-facing teams, ensuring effective communication and resolution of customer issues. They document customer interactions and feedback, prioritize development tickets, and assist in creating action plans for customer support cases.
Customer Escalation Specialist at Youscience
American Fork, Utah, United States - Full Time
Skills Needed
Customer Support, Communication, Problem Solving, Time Management, Documentation, Organization, Prioritization, Technology Expertise, Teamwork, Attention To Detail, Incident Management, Feedback Collection, Product Knowledge, Crm Systems, Coding Skills, Testing
Specialization
Candidates should be comfortable working in a dynamic environment and possess strong technology skills to engage with multiple platforms. A high school diploma is required, with additional qualifications such as post-secondary education or experience in the education or SAAS industry considered a plus.
Associate UX Consultant- Intern at ServiceNow
San Diego, California, United States - Full Time
Skills Needed
User Experience, Ai Integration, Technical Problem Solving, Communication Skills, Team Collaboration, Process Improvement, Customer Satisfaction, Learning Agility
Specialization
Candidates must be currently enrolled in a bachelor's degree program in UX or a STEM-related field, graduating between December 2026 and June 2027. Experience with AI integration and a passion for technology are essential.
Leasing Agent at Capstone Properties, LLC
Summerville, South Carolina, United States - Full Time
Skills Needed
Customer Service, Sales, Leasing, Administrative Duties, Office Management, Ms Office, Lead Tracking, Rent Collection, Filing, Scheduling, Maintenance Follow Up, Vendor Management, Log Maintenance, Move In Preparation, Mail Sorting, Communication
Specialization
A minimum of 1 year of sales experience is required. A high school graduate is required, with business or trade school preferred.
Board Certified Behavior Analyst (BCBA) - 75% school-based at Verbal Behavior Associates
San Diego, California, United States - Full Time
Skills Needed
Bcba Certification, Aba, Supervision, Training, Data Collection, Client Management, Progress Reports, Team Collaboration
Specialization
Candidates must have a valid BCBA certification and be eligible to work in the U.S. They should also provide proof of COVID-19 vaccination and have reliable transportation.
School-based Behavior Technician (Part-time & Full-time) at Verbal Behavior Associates
Murrieta, California, United States - Full Time
Skills Needed
Behavior Analysis, Communication Skills, Data Collection, Behavior Intervention, Special Needs Support, Team Collaboration, Training, Child Development, Problem Solving, Adaptability, Time Management, Record Keeping, Client Progress Tracking, Behavior Modification, Social Skills Development, Self Help Skills
Specialization
Candidates must have experience working with maladaptive behaviors and a high school diploma or equivalent. Reliable transportation and proof of vaccinations are also required.
Board Certified Behavior Analyst (BCBA) - Part-Time at Verbal Behavior Associates
Riverside, California, United States - Full Time
Skills Needed
Bcba Certification, Aba, Client Supervision, Data Collection, Training, Mentorship, Program Management, Clinical Leadership, Record Keeping, Progress Reporting, Communication, Organizational Skills
Specialization
Candidates must have a valid BCBA certification and be eligible to work in the U.S. Reliable transportation and a good driving record are also required.
Experience Required
Minimum 2 year(s)
Board Certified Behavior Analyst (BCBA) at Verbal Behavior Associates
Antioch, California, United States - Full Time
Skills Needed
Bcba Certification, Aba Therapy, Client Supervision, Data Collection, Training, Mentorship, Program Management, Communication, Organizational Skills, Team Collaboration
Specialization
Candidates must have a valid BCBA certification and be eligible to work in the U.S. Reliable transportation and a valid driver's license are also required.
Subway - Dairy Queen Shift Supervisor at CORBITT PARTNERS LLC
Kenly, North Carolina, United States - Full Time
Skills Needed
Qsr Experience, Shift Supervision, Food Preparation, Food Presentation, Portion Control, Inventory Management, Training Employees, Customer Service, Scheduling, Sanitation, Cost Control, Team Leadership, Communication, Problem Solving, Time Management, Multi Tasking
Specialization
Candidates must have at least 1 year of fast food experience and 1 year as a shift supervisor. Knowledge in food preparation, inventory management, and employee training is essential.
Experience Required
Minimum 2 year(s)
Events Assistant at Alphabe Insight Inc
Chicago, Illinois, United States - Full Time
Skills Needed
Organizational Skills, Multitasking, Communication Skills, Attention To Detail, Problem Solving, Team Collaboration
Specialization
Candidates should possess strong organizational and multitasking skills, along with excellent written and verbal communication abilities. A professional presentation and a proactive attitude are essential for success in this role.
Estimator at Stevens Industries Inc
Teutopolis, Illinois, United States - Full Time
Skills Needed
Detail Oriented, Analytical Mindset, Math Skills, Data Analysis, Forecasting, Budgeting, Communication Skills, Organizational Skills, Project Management, Cost Estimation, Research Skills, Vendor Management, Planning Advice, Software Proficiency, Construction Knowledge, Relationship Building
Specialization
Candidates should have proven experience as an estimator or in a similar position, along with familiarity with financial and project management principles. Strong math and computer skills, excellent communication, and organizational skills are also required.
Experience Required
Minimum 2 year(s)
IT Service Analyst II at KP LLC
Renton, Washington, United States - Full Time
Skills Needed
Advanced Troubleshooting, Active Directory, Entra Id, Dns, Dhcp, Group Policy Objects, Office 365, Windows Computers, Scripting, Automation Tools, Change Control Processes, Itil, Asset Management, Imaging, Zero Touch Deployment, Manufacturing Environment
Specialization
Candidates should possess a Bachelor's degree or equivalent experience, along with strong communication skills and experience with ITIL service management. Familiarity with troubleshooting various technologies and supporting infrastructure in regulated environments is also required.
Experience Required
Minimum 2 year(s)
Janitor at MSNW Group LLC
, Washington, United States - Full Time
Skills Needed
Cleaning, Sanitizing, Disinfecting, Inventory Management, Trash Disposal, Restroom Cleaning, Equipment Operation, Safety Reporting, Time Management, Teamwork, Reliability, Work Ethic, Positive Attitude, Physical Capability, Attention To Detail
Specialization
Candidates should be reliable, punctual, and possess a strong work ethic. A positive attitude and the ability to perform physically demanding tasks are essential for this role.
Communications Agent at Alphabe Insight Inc
Chicago, Illinois, United States - Full Time
Skills Needed
Written Communication, Verbal Communication, Organizational Skills, Attention To Detail, Professional Demeanor, Reliability, Collaborative Work, Analytical Thinking, Communication Tools, Office Software
Specialization
Candidates should possess strong written and verbal communication skills and the ability to manage multiple tasks with attention to detail. A professional demeanor and capacity to work collaboratively in a structured environment are essential.
MANAGER at Copeland's of New Orleans
Kenner, Louisiana, United States - Full Time
Skills Needed
Leadership, Team Management, Customer Service, Operational Support, Food Passion, Integrity, Continuous Learning, Generosity, Winning Orientation
Specialization
Candidates should be dynamic leaders with a passion for food and service. Experience in management and a commitment to core values are essential.
Experience Required
Minimum 2 year(s)
Admissions Counselor at Lourdes University
Sylvania, Ohio, United States - Full Time
Skills Needed
Communication Skills, Interpersonal Skills, Organizational Skills, Data Analysis, Recruitment Strategies, Student Engagement, Application Management, Collaboration, Technology Proficiency, Public Speaking, Relationship Building, Problem Solving, Flexibility, Integrity, Teamwork, Sales Skills
Specialization
A bachelor's degree is required along with excellent communication skills and the ability to manage multiple projects. Preferred qualifications include experience in admissions and proficiency with CRM systems.
Personal Care Assistant (PCA) at CNSCares
Aurora, Indiana, United States - Full Time
Skills Needed
Personal Care, Customer Service, Meal Preparation, Housekeeping, Ambulation Assistance, Hygiene Maintenance, Plan Of Care, Decision Making, Language Skills, Cpr Certification, First Aid Certification, Driver's License, Background Checks, Drug Screening, Punctuality, Teamwork
Specialization
Candidates must have a high school diploma or equivalent and valid CPR/First Aid certification. Strong language skills and decision-making abilities are also required.
Customer Success Manager at ServiceNow
Addison, Texas, United States - Full Time
Skills Needed
Customer Success, Ai Integration, Problem Solving, Collaboration, Technical Health, Product Adoption, Issue Resolution, Business Support, Success Plays, Servicenow Products, Portfolio Management, Client Advocacy, Data Analysis, Innovation, Best Practices, Stakeholder Engagement
Specialization
Candidates should have over 5 years of experience in customer professional services and the ability to provide independent services. Experience with AI integration and ServiceNow certifications are preferred.
Experience Required
Minimum 5 year(s)
Warehouse Associate at Vital Holdings LLC
New Orleans, Louisiana, United States - Full Time
Skills Needed
Barcode Processing, Forklift Operation, Warehouse Maintenance, Vehicle Maintenance, Problem Solving, Customer Service, Detail Oriented, Time Management, Safety Compliance, Physical Stamina, Equipment Handling, Independent Work, Flexibility, Confidentiality, Creativity, Reliability
Specialization
Candidates must have a valid driver's license, a high school diploma, and the ability to lift heavy boxes. Strong problem-solving skills and a commitment to accuracy and confidentiality are essential.
Agentic AI Architect at Cognizant - Thailand
, , - Full Time
Skills Needed
Agentic Stack, Retrieval & Data, Engineering, Security & Governance, Safety & Guardrails, Agent Evaluations, Evaluation & Observability, Cost Estimation & Finops, Delivery
Specialization
Candidates should have 7–12+ years in solution/enterprise/AI architecture, including 2–4+ years hands-on with LLMs/agent systems. A BS/MS in CS/EE or equivalent experience is required, along with a proven track record in large or regulated enterprises.
Experience Required
Minimum 10 year(s)
Shipping Clerk at NeoCoil
City of Pewaukee, Wisconsin, United States - Full Time
Skills Needed
Packaging, Label Printing, Material Transactions, Shipping, Inventory Management, Computer Competency, Ms Office, Erp, Eqms, Cad, Verbal Instructions, Written Instructions, Material Handling, Medical Device Manufacturing, Attention To Detail, Manual Dexterity
Specialization
A high school diploma or equivalent experience is required, along with 1-3 years of material handling or shipping experience, preferably in the medical device manufacturing industry. Proficiency in understanding instructions and basic computer skills is essential.