NextStar Energy (NSE) is an innovative joint venture company between LG and Stellantis. It will be Canada’s first large-scale lithium-ion battery production plant when it begins production at the Twin Oaks site in Windsor, Ontario. The manufacturing facility will have an annual targeted production capacity in excess of 49 gigawatt hours and will create an estimated 2,500 new jobs in Windsor and the surrounding areas.
At NextStar Energy, you’re joining a team where innovation, collaboration, and personal growth are at the heart of everything we do. We offer competitive compensation, comprehensive benefits, and a focus on your well-being. We provide customized training programs and select global learning opportunities to support your professional development and career growth. Your contributions are valued, and we are creating a company-wide rewards program to recognize them. Our leaders foster a supportive, trusting environment where your voice is heard. We believe that, together, we can achieve more.
The Quality Customer Service Engineer is responsible for achieving quality objectives, supporting all customer concerns, and ensuring that customer service turnaround times are met.

Qualified candidates for this position have:

• A dedicated and ethical approach to NSE standards.
• The ability to solve problem and adhere to business-critical deadlines.
• The ability to develop collaborate relationships; acting as a well-respected, trusted partner with whom others want to work with.
• The ability to influence others without direct authority.
• Excellent communication skills; verbal, written, and presentation.
• Proven track record of completing tasks with minimum supervision.
• Excellent data analytic skills.
• The ability to interpret documents such as: contract documents, safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities:

• Achieving quality objectives.
• Frequent travel to customer assembly plants located in the United States.
• Support all customer concerns.
• Root cause analysis using advanced problem-solving tools.
• Ensuring customer service turnaround time target is met.
• Conduct product audits.
• Driving problem solving and continuous improvement projects from data analytics including plant quality performance monitoring and customer non-conformances to ensure robust corrective actions/ counter measures.
• Leverage lessons learned and red across best practice applications.
• Improving existing and implementing new processes that meet the business needs.
• Ad hoc reports and tasks as required.
• Providing clear & concise updates for Executive levels.
• Work with and lead diverse teams.

Requirements:

• Bachelor’s degree in engineering is required (Electrical or Chemical preferred).
• Master’s degree is preferred.
• Ability to travel to USA often, and internationally when required.
• Advanced problem-solving credentials e.g. Green/Black belt in Lean Six Sigma (LSS).
• High expertise dealing with ambiguity, complexity and fast-paced environments.
• Experience Quality Management systems including 8D processes.
• Automotive product troubleshooting of electrical systems. Electric propulsion preferred.
• Experience in Customer Service is preferred.
• Global experience is preferred.

Thank you for your interest in our company and the opportunity to join our team. We look forward to receiving your application and getting to know you better!
NextStar Energy is proud to be an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

• Achieving quality objectives.
• Frequent travel to customer assembly plants located in the United States.
• Support all customer concerns.
• Root cause analysis using advanced problem-solving tools.
• Ensuring customer service turnaround time target is met.
• Conduct product audits.
• Driving problem solving and continuous improvement projects from data analytics including plant quality performance monitoring and customer non-conformances to ensure robust corrective actions/ counter measures.
• Leverage lessons learned and red across best practice applications.
• Improving existing and implementing new processes that meet the business needs.
• Ad hoc reports and tasks as required.
• Providing clear & concise updates for Executive levels.
• Work with and lead diverse teams