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Genesys Developer / Contact Center Integration Specialist at Capgemini Portugal
Bengaluru, karnataka, India - Full Time
Skills Needed
Genesys Cloud, Genesys Engage, Java, Javascript, C#, .Net, Voicexml, Rest, Soap, Json, Xml, Api Development, Telephony Systems, System Integration, Troubleshooting, Performance Monitoring
Specialization
Requires experience in Genesys cloud and on-prem platforms along with proficiency in programming languages such as Java, JavaScript, or .NET. Candidates must be capable of managing system integrations and troubleshooting complex telephony and data flow issues.
Experience Required
Minimum 5 year(s)
FBS Sr Power BI Engineer (Database Integration Experience) at Capgemini Portugal
, , Mexico - Full Time
Skills Needed
Power Bi, Data Integration, Dax, Sql Server, Power Query, Data Modeling, Data Integrity, Automated Reconciliations, Impact Analysis, Conceptual Design, Technical Design Validation, Quality Review, Estimation, Testing Criteria Specification, Mentoring
Specialization
Candidates must possess at least 3 years of experience configuring Power BI, including significant experience with Data Integration within Power BI, DAX, and SQL Server. Experience working with SAP within Power BI is also required for this senior engineering position.
Experience Required
Minimum 2 year(s)
Bilingual Human Resources Business Partner at Capgemini Portugal
Mississauga, Ontario, Canada - Full Time
Skills Needed
Bilingualism, Business Acumen, Hr Policies, Performance Management, Talent Development, Career Management, Compensation, Diversity Management, Employee Relations, Canadian Labour Law, Workforce Planning, Succession Planning, Data Analytics, Critical Thinking, Decision Making, Coaching
Specialization
Candidates must be bilingual in English and French and possess comprehensive HR knowledge, including expertise in performance management, talent development, and Canadian Labour Law for ON, BC, and QC. Required experience includes consulting background, coaching business leaders, and strong analytical and critical thinking skills for complex problem-solving.
Experience Required
Minimum 2 year(s)
Senior Product Manager at Capgemini Portugal
Cairo, Cairo, Egypt - Full Time
Skills Needed
Product Management, Strategic Planning, Roadmap Development, Agile, Lean, Design Thinking, Ai Solutions, Microsoft 365 Copilot, Stakeholder Management, Cross Functional Leadership, User Research, Market Insights, Product Lifecycle Management, Mentoring, Technical Debt Management, Prioritization
Specialization
Candidates must hold a bachelor's degree in a relevant field and possess at least 8 years of experience in product management within agile environments. Proficiency in AI solutions, specifically Microsoft 365 Copilot, and strong leadership skills are essential.
Experience Required
Minimum 10 year(s)
German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation at AetherCore
Bolzano, Trentino-South Tyrol, Italy - Full Time
Skills Needed
Customer Support, German Language, English Language, Communication Skills, Problem Solving Skills, Technical Troubleshooting, Bpo Kpis, C Sat, Nps, Slas
Specialization
Candidates must have native-level German and fluency in English, along with previous customer support experience, preferably in a contact center. Strong communication and problem-solving skills are essential, and technical troubleshooting knowledge is a plus.
Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Rome, Lazio, Italy - Full Time
Skills Needed
Italian, English, Customer Service, Troubleshooting, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Google Products, Chat Support, Email Support, Phone Support
Specialization
Candidates must possess native C2 proficiency in Italian and at least B2 level in English, with experience being either junior or senior level, although prior customer support experience is considered a plus. Essential soft skills include strong communication, proactivity, teamwork, time management, and empathy, alongside basic proficiency in Google products.
Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Bari, Apulia, Italy - Full Time
Skills Needed
Italian, English, Customer Service, Troubleshooting, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Google Products
Specialization
Candidates must possess native C2 proficiency in Italian and at least a B2 level in English, with experience being either junior or senior level, though customer support experience is a plus. Essential soft skills include strong communication, proactivity, teamwork, time management, and empathy, alongside basic proficiency in Google products.
French-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Paris, Ile-de-France, France - Full Time
Skills Needed
French, English, Customer Service, Troubleshooting, Communication, Empathy, Time Management, Google Products
Specialization
Candidates must have native proficiency in French (C2) and at least a B2 level in English, along with strong communication skills and empathy. Experience in customer support is a plus, and basic proficiency in Google products is required for this on-site position in Lisbon.
Google Ads Opitmization Specialist (German) – Hybrid in Lisbon, Portugal w/ at AetherCore
Barcelona, Catalonia, Spain - Full Time
Skills Needed
Google Ads, Digital Marketing, Social Media Advertising, Keyword Research, Bid Strategies, Budget Management, Google Search Network, Data Analysis, Kpi Reporting, German Language
Specialization
Candidates must have at least one year of experience working with Google Ads and possess professional proficiency in German. The role requires a strong understanding of Google products and the ability to develop effective keyword and bidding strategies.
Google Ads Opitmization Specialist (German) – Hybrid in Lisbon, Portugal w/ at AetherCore
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Google Ads, Digital Marketing, Social Media Advertising, Keyword Research, Bid Strategies, Budget Management, Google Search Network, Data Analysis, Kpi Reporting, German Language
Specialization
Candidates must have at least one year of experience working with Google Ads. Proficiency in the German language is required for this role.
German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation at AetherCore
Milan, Lombardy, Italy - Full Time
Skills Needed
Customer Support, German Language, English Language, Communication Skills, Problem Solving Skills, Technical Troubleshooting, Bpo Kpis, Customer Satisfaction, Net Promoter Score, Service Level Agreements
Specialization
Candidates must have native-level German and fluency in English, along with at least 12 months of customer support experience. Familiarity with BPO KPIs and strong communication skills are also required.
French-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Paris, Ile-de-France, France - Full Time
Skills Needed
Customer Support, French, English, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Troubleshooting, Google Products
Specialization
Candidates must have C2 proficiency in French and at least B2 level in English. Experience in customer support is a plus, along with strong communication skills and basic proficiency in Google products.
French-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Paris, Ile-de-France, France - Full Time
Skills Needed
French, English, Customer Service, Troubleshooting, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Google Products
Specialization
Candidates must possess native proficiency in French (C2) and at least a B2 level in English, with experience being either junior or senior level, though customer support experience is a plus. Essential soft skills include strong communication, proactivity, teamwork, time management, and empathy, alongside basic proficiency in Google products.
French-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Paris, Ile-de-France, France - Full Time
Skills Needed
French, English, Customer Service, Troubleshooting, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Google Products
Specialization
Candidates must have native proficiency in French (C2) and at least a B2 level in English, with experience being a plus for junior or senior levels. Essential soft skills include strong communication, proactivity, teamwork, time management, and empathy, alongside basic proficiency in Google products.
Google Ads Opitmization Specialist (German) – Hybrid in Lisbon, Portugal w/ at AetherCore
Luxembourg, , Luxembourg - Full Time
Skills Needed
Google Ads Optimization, Digital Marketing, German Proficiency, Social Media Advertising, Keyword Research, Bid Strategies, Budget Management, Google Search Network, Mobile Advertising, Youtube Advertising, Data Analysis, Kpi Reporting
Specialization
Candidates must possess German proficiency and have a minimum of one year of experience working with Google Ads. Responsibilities also require developing expertise across various Google products and analyzing data to report on key performance indicators.
Google Ads Opitmization Specialist (German) – Hybrid in Lisbon, Portugal w/ at AetherCore
Luxembourg, , Luxembourg - Full Time
Skills Needed
Google Ads, Digital Marketing, Social Media Advertising, Keyword Research, Bid Strategies, Budget Management, Google Search Network, Data Analysis, Kpi Reporting, German Language
Specialization
Candidates must have at least one year of experience working with Google Ads. Proficiency in the German language is required for this role.
Google Ads Opitmization Specialist (German) – Hybrid in Lisbon, Portugal w/ at AetherCore
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Digital Marketing, Google Ads, Social Media Advertising, Keyword Research, Bid Strategies, Budget Management, Google Search Network, Mobile Advertising, Youtube Advertising, Data Analysis, Kpi Reporting, German Proficiency
Specialization
Candidates must possess German proficiency and have a minimum of one year of experience working with Google Ads. The role requires developing expertise across various Google products and analyzing data to generate meaningful insights and performance reports.
Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Rome, Lazio, Italy - Full Time
Skills Needed
Customer Service, Troubleshooting, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Google Products, Gmail, Chrome, Google Drive, Technical Support
Specialization
Candidates must have native proficiency in Italian and at least B2 level in English. While previous customer support experience is a plus, the role is open to both junior and senior levels.
Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Bari, Apulia, Italy - Full Time
Skills Needed
Customer Service, Troubleshooting, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Google Products, Gmail, Chrome, Google Drive, Italian, English
Specialization
Candidates must have native proficiency in Italian and at least B2 level in English. Strong communication skills, a proactive attitude, and basic proficiency in Google products are required.
Product Marketing Specialist at LEROY MERLIN Portugal
Bucharest, , Romania - Full Time
Skills Needed
Product Strategy, Market Analysis, Benchmarking, Data Analysis, Communication, Organization, Microsoft Office, Excel, English Language, Marketing Strategy, Supply Chain Coordination, Merchandising, Digital Marketing, Competitive Monitoring
Specialization
The ideal candidate possesses strong analytical and organizational skills with proficiency in Microsoft Office, particularly Excel. A medium to advanced level of English is required to effectively communicate and collaborate within the team.
Genesys Developer / Contact Center Integration Specialist at Capgemini Portugal
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Genesys Cloud, Genesys Engage, Java, JavaScript, C#, .NET, VoiceXML, REST, SOAP, JSON, XML, API development, Telephony systems, System integration, Troubleshooting, Performance monitoring

Industry

IT Services and IT Consulting

Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role We are looking for an experienced Genesys Developer / Contact Center Integration Specialist to design, develop, and support enterprise contact center solutions. You will work on Genesys cloud and on‑prem platforms, integrating telephony systems and enterprise applications to deliver scalable, reliable, and high‑performance customer engagement solutions. Your Profile Design, develop, and integrate Genesys solutions with telephony systems (PBX, VoIP), CRM, ERP, and other enterprise applications to enable seamless data flow and customer interactions. Develop and consume Genesys Web Services (GWS) and enterprise APIs for data exchange, workflow automation, and system integrations using REST/SOAP, JSON, and XML. Provide technical support and troubleshooting for Genesys configurations, integrations, and performance-related issues; diagnose defects, resolve bottlenecks, and ensure system stability. Monitor system health, analyze logs, and implement proactive measures to maintain reliability and operational excellence. Work with cloud-based Genesys platforms such as Genesys Cloud (PureCloud) and Genesys Engage and customize solutions using Java, JavaScript, .NET (C#), or VoiceXML. Collaborate effectively with cross‑functional teams, manage multiple priorities, and deliver high‑quality solutions within defined timelines. What you'll love about working here You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real | www.capgemini.com
Responsibilities
Design, develop, and integrate Genesys contact center solutions with enterprise applications like CRM and ERP. Provide technical support, monitor system health, and ensure high performance and reliability of customer engagement platforms.
Genesys Developer / Contact Center Integration Specialist at Capgemini Portugal
Bengaluru, karnataka, India - Full Time
Skills Needed
Genesys Cloud, Genesys Engage, Java, Javascript, C#, .Net, Voicexml, Rest, Soap, Json, Xml, Api Development, Telephony Systems, System Integration, Troubleshooting, Performance Monitoring
Specialization
Requires experience in Genesys cloud and on-prem platforms along with proficiency in programming languages such as Java, JavaScript, or .NET. Candidates must be capable of managing system integrations and troubleshooting complex telephony and data flow issues.
Experience Required
Minimum 5 year(s)
FBS Sr Power BI Engineer (Database Integration Experience) at Capgemini Portugal
, , Mexico - Full Time
Skills Needed
Power Bi, Data Integration, Dax, Sql Server, Power Query, Data Modeling, Data Integrity, Automated Reconciliations, Impact Analysis, Conceptual Design, Technical Design Validation, Quality Review, Estimation, Testing Criteria Specification, Mentoring
Specialization
Candidates must possess at least 3 years of experience configuring Power BI, including significant experience with Data Integration within Power BI, DAX, and SQL Server. Experience working with SAP within Power BI is also required for this senior engineering position.
Experience Required
Minimum 2 year(s)
Bilingual Human Resources Business Partner at Capgemini Portugal
Mississauga, Ontario, Canada - Full Time
Skills Needed
Bilingualism, Business Acumen, Hr Policies, Performance Management, Talent Development, Career Management, Compensation, Diversity Management, Employee Relations, Canadian Labour Law, Workforce Planning, Succession Planning, Data Analytics, Critical Thinking, Decision Making, Coaching
Specialization
Candidates must be bilingual in English and French and possess comprehensive HR knowledge, including expertise in performance management, talent development, and Canadian Labour Law for ON, BC, and QC. Required experience includes consulting background, coaching business leaders, and strong analytical and critical thinking skills for complex problem-solving.
Experience Required
Minimum 2 year(s)
Senior Product Manager at Capgemini Portugal
Cairo, Cairo, Egypt - Full Time
Skills Needed
Product Management, Strategic Planning, Roadmap Development, Agile, Lean, Design Thinking, Ai Solutions, Microsoft 365 Copilot, Stakeholder Management, Cross Functional Leadership, User Research, Market Insights, Product Lifecycle Management, Mentoring, Technical Debt Management, Prioritization
Specialization
Candidates must hold a bachelor's degree in a relevant field and possess at least 8 years of experience in product management within agile environments. Proficiency in AI solutions, specifically Microsoft 365 Copilot, and strong leadership skills are essential.
Experience Required
Minimum 10 year(s)
German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation at AetherCore
Bolzano, Trentino-South Tyrol, Italy - Full Time
Skills Needed
Customer Support, German Language, English Language, Communication Skills, Problem Solving Skills, Technical Troubleshooting, Bpo Kpis, C Sat, Nps, Slas
Specialization
Candidates must have native-level German and fluency in English, along with previous customer support experience, preferably in a contact center. Strong communication and problem-solving skills are essential, and technical troubleshooting knowledge is a plus.
Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Rome, Lazio, Italy - Full Time
Skills Needed
Italian, English, Customer Service, Troubleshooting, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Google Products, Chat Support, Email Support, Phone Support
Specialization
Candidates must possess native C2 proficiency in Italian and at least B2 level in English, with experience being either junior or senior level, although prior customer support experience is considered a plus. Essential soft skills include strong communication, proactivity, teamwork, time management, and empathy, alongside basic proficiency in Google products.
Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Bari, Apulia, Italy - Full Time
Skills Needed
Italian, English, Customer Service, Troubleshooting, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Google Products
Specialization
Candidates must possess native C2 proficiency in Italian and at least a B2 level in English, with experience being either junior or senior level, though customer support experience is a plus. Essential soft skills include strong communication, proactivity, teamwork, time management, and empathy, alongside basic proficiency in Google products.
French-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Paris, Ile-de-France, France - Full Time
Skills Needed
French, English, Customer Service, Troubleshooting, Communication, Empathy, Time Management, Google Products
Specialization
Candidates must have native proficiency in French (C2) and at least a B2 level in English, along with strong communication skills and empathy. Experience in customer support is a plus, and basic proficiency in Google products is required for this on-site position in Lisbon.
Google Ads Opitmization Specialist (German) – Hybrid in Lisbon, Portugal w/ at AetherCore
Barcelona, Catalonia, Spain - Full Time
Skills Needed
Google Ads, Digital Marketing, Social Media Advertising, Keyword Research, Bid Strategies, Budget Management, Google Search Network, Data Analysis, Kpi Reporting, German Language
Specialization
Candidates must have at least one year of experience working with Google Ads and possess professional proficiency in German. The role requires a strong understanding of Google products and the ability to develop effective keyword and bidding strategies.
Google Ads Opitmization Specialist (German) – Hybrid in Lisbon, Portugal w/ at AetherCore
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Google Ads, Digital Marketing, Social Media Advertising, Keyword Research, Bid Strategies, Budget Management, Google Search Network, Data Analysis, Kpi Reporting, German Language
Specialization
Candidates must have at least one year of experience working with Google Ads. Proficiency in the German language is required for this role.
German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation at AetherCore
Milan, Lombardy, Italy - Full Time
Skills Needed
Customer Support, German Language, English Language, Communication Skills, Problem Solving Skills, Technical Troubleshooting, Bpo Kpis, Customer Satisfaction, Net Promoter Score, Service Level Agreements
Specialization
Candidates must have native-level German and fluency in English, along with at least 12 months of customer support experience. Familiarity with BPO KPIs and strong communication skills are also required.
French-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Paris, Ile-de-France, France - Full Time
Skills Needed
Customer Support, French, English, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Troubleshooting, Google Products
Specialization
Candidates must have C2 proficiency in French and at least B2 level in English. Experience in customer support is a plus, along with strong communication skills and basic proficiency in Google products.
French-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Paris, Ile-de-France, France - Full Time
Skills Needed
French, English, Customer Service, Troubleshooting, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Google Products
Specialization
Candidates must possess native proficiency in French (C2) and at least a B2 level in English, with experience being either junior or senior level, though customer support experience is a plus. Essential soft skills include strong communication, proactivity, teamwork, time management, and empathy, alongside basic proficiency in Google products.
French-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Paris, Ile-de-France, France - Full Time
Skills Needed
French, English, Customer Service, Troubleshooting, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Google Products
Specialization
Candidates must have native proficiency in French (C2) and at least a B2 level in English, with experience being a plus for junior or senior levels. Essential soft skills include strong communication, proactivity, teamwork, time management, and empathy, alongside basic proficiency in Google products.
Google Ads Opitmization Specialist (German) – Hybrid in Lisbon, Portugal w/ at AetherCore
Luxembourg, , Luxembourg - Full Time
Skills Needed
Google Ads Optimization, Digital Marketing, German Proficiency, Social Media Advertising, Keyword Research, Bid Strategies, Budget Management, Google Search Network, Mobile Advertising, Youtube Advertising, Data Analysis, Kpi Reporting
Specialization
Candidates must possess German proficiency and have a minimum of one year of experience working with Google Ads. Responsibilities also require developing expertise across various Google products and analyzing data to report on key performance indicators.
Google Ads Opitmization Specialist (German) – Hybrid in Lisbon, Portugal w/ at AetherCore
Luxembourg, , Luxembourg - Full Time
Skills Needed
Google Ads, Digital Marketing, Social Media Advertising, Keyword Research, Bid Strategies, Budget Management, Google Search Network, Data Analysis, Kpi Reporting, German Language
Specialization
Candidates must have at least one year of experience working with Google Ads. Proficiency in the German language is required for this role.
Google Ads Opitmization Specialist (German) – Hybrid in Lisbon, Portugal w/ at AetherCore
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Digital Marketing, Google Ads, Social Media Advertising, Keyword Research, Bid Strategies, Budget Management, Google Search Network, Mobile Advertising, Youtube Advertising, Data Analysis, Kpi Reporting, German Proficiency
Specialization
Candidates must possess German proficiency and have a minimum of one year of experience working with Google Ads. The role requires developing expertise across various Google products and analyzing data to generate meaningful insights and performance reports.
Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Rome, Lazio, Italy - Full Time
Skills Needed
Customer Service, Troubleshooting, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Google Products, Gmail, Chrome, Google Drive, Technical Support
Specialization
Candidates must have native proficiency in Italian and at least B2 level in English. While previous customer support experience is a plus, the role is open to both junior and senior levels.
Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Bari, Apulia, Italy - Full Time
Skills Needed
Customer Service, Troubleshooting, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Google Products, Gmail, Chrome, Google Drive, Italian, English
Specialization
Candidates must have native proficiency in Italian and at least B2 level in English. Strong communication skills, a proactive attitude, and basic proficiency in Google products are required.
Product Marketing Specialist at LEROY MERLIN Portugal
Bucharest, , Romania - Full Time
Skills Needed
Product Strategy, Market Analysis, Benchmarking, Data Analysis, Communication, Organization, Microsoft Office, Excel, English Language, Marketing Strategy, Supply Chain Coordination, Merchandising, Digital Marketing, Competitive Monitoring
Specialization
The ideal candidate possesses strong analytical and organizational skills with proficiency in Microsoft Office, particularly Excel. A medium to advanced level of English is required to effectively communicate and collaborate within the team.