In combining Carlsberg’s and Britvic’s legacy businesses in the UK to form Carlsberg Britvic, we are creating an integrated beverage powerhouse in the market. Stronger together, we have a unique opportunity to get ahead and stay ahead of the competition while building a truly iconic business proposition. We offer customers an enhanced portfolio as the leading supplier combining beer and soft drinks, supported by a world-class sales force capable of unlocking growth opportunities across multiple channels and occasions. We are leveraging the strength of our integrated supply chain to make great-tasting brands available everywhere. Additionally, we are building brand equity while delighting consumers through outstanding marketing and innovation platforms. To fuel this opportunity, we are combining our talent, capabilities, and know-how across our integrated organization.

REQUIREMENTS

• A background in customer service roles is desirable
• The ability to communicate in multiple languages is desirable
• Experience working in a shared services environment is desirable
• Strong IT skills – both Microsoft Office and ERP systems (SAP preferable)
• Use of customer relationship packages such as Siebel is desirable
• Strong communication and relationship building skills are essential
• The ability to be highly organized, plan ahead and work proactively is essential
• A strong team player with excellent interpersonal skills is essential for the role
• Taking personal accountability for delivering high-quality work which is right first time
• Attention to detail and problem-solving

WE ARE STRONGER TOGETHER

• Always seeking new ideas and learnings from others
• Seeks opportunities for learning and personal growth beyond the day job
• Holds authentic conversations – say it as it is

EDUCATION/QUALIFICATION

Educated up to A Level standard

• Day-to-day completion of the SOPs commercial activities within agreed SLAs
• Day-to-day management of internal & external queries through to resolution, providing regular status updates
• Forge strong relationships and communication lines with the relevant Customer Management teams and other Commercial functions