We’re looking for a Marketing & Sales Manager to lead and motivate a team and support the Director of Marketing & Sales in delivering revenue and audience growth. You’ll work with the team on creative marketing campaigns, manage box office operations, and drive audience development initiatives to ensure our brand stands out, ticket sales grow, and audiences keep coming back.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Experience in a supervisory role in a marketing or sales environment, preferably in the arts, culture or heritage sectors.
• Proven track record of meeting/exceeding sales targets in a fast-paced environment.
• Expert proficiency in ticketing systems (Spektrix preferred) and CRM platforms.
• Strong analytical skills with experience in data-driven decision-making (e.g. pricing strategies, audience segmentation).
• Exceptional management skills, with experience managing hybrid teams (full-time, part-time and casual staff).
• Demonstrated ability to negotiate partnerships and manage external stakeholders.
• Excellent written/verbal communication skills, with the ability to tailor messaging for diverse audiences.
• An understanding of equity and inclusion and how to apply this in the workplace thinking about both customers and colleagues.

DESIRABLE EXPERIENCE, SKILLS AND KNOWLEDGE

• Familiarity with AI-driven marketing tools or chatbots for customer engagement.
• Knowledge of accessibility standards and inclusive marketing practices.
  Worthing Theatres & Museum (WTM) is a unique arts and heritage charity with a large portfolio of distinct venues (Museum & Gallery, Connaught Theatre and Studio, Assembly Hall, Pavilion Theatre and Atrium) all positioned within the heart of Worthing in West Sussex.
  Our diverse and ambitious cultural offer includes: theatre, contemporary circus, dance, comedy, music, family theatre, talks, events, film, exhibitions and workshops. We manage a museum collection of national significance (costume, archaeology, fine art, toys) and present a free outdoor festival (Summer of Circus).
  Our 2024-25 annual turnover was £5.76 million. Income is generated through ticket sales, fundraising & sponsorship and our wholly owned trading subsidiary (bars, venue hire and retail). WTM also receives an annual service payment from Worthing Borough Council to manage and develop its cultural assets.
  WTM offers an inspiring and supportive workplace that promotes unity and diversity, opposing all forms of discrimination, providing an environment where differences and what we have in common are celebrated. We engage with responsible and respectful working practices and empower our team to shape and deliver WTM’s key objectives with integrity.
  This role will have a notice period of one month.
  Please apply for the role here https://wtm.uk/jobs/marketing-and-sales-manager/
  Job Types: Full-time, Permanent
  Pay: £28,389.00-£32,796.00 per year

Benefits:

• Company pension
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• Sick pay
• Store discount

Work Location: In perso

• Undertake all duties in accordance with WTM policies, in particular those relating to Customer Care and Equal Opportunities.
• Undertake such other duties as may reasonably be allocated to the postholder, which may involve providing assistance in any section of the department as may be required from time to time.
• Undertake any duties regarding health, safety and welfare at work, civil contingencies and business continuity which may reasonably be allocated to the postholder as a result of legislation, codes of practice or WTM policies.
• Promote the service and WTM positively at all times.
  The post holder will be required to undertake such other duties as may be required within the grade and competence of the postholder. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.
  Please note duties will be set out in this job description but please note that WTM reserves the right to update the job description, from time to time, to reflect changes in, or to, the role. The post holder will be consulted about any proposed changes. Significant permanent changes in duties and responsibilities will require agreed revisions to be made to this job description.