KNOWLEDGE AND SKILL REQUIREMENTS

• High school diploma or equivalent education; Associate’s degree preferred
• Minimum of one year of related experience preferred

KNOWLEDGE & APPLICATION

• Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field
• May include multistep processes which requires a fairly detailed knowledge of the specialized area
• Requires extensive on-the-job or previous training and experience
• May require formal occupational training or certification
• Operative/Technician roles will typically operate more complex machinery/ processes

PRINCIPAL ACCOUNTABILITIES

Under close supervision:

• Assists in maximizing store sales and achieving store sales goals
• Monitors sales progress and results against key targets
• Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement
• Ensures excellence in customer service in the store
• Monitors customer feedback and addresses customer concerns
• Perform a variety of routine assignments

ACCOUNTABILITY

• Accountable for delivery of own work activities to agreed timescales and quality
• Performance measured against predefined service level requirements or equivalent metric
• Aware of costs and/or service level requirements and expectations
  R-20250819-000