LEAD THE FUTURE OF CUSTOMER EXPERIENCE AT MCSPORT

Are you passionate about delivering exceptional customer service and ready to step into a role where your impact truly matters? At McSport, we’re looking for a driven, tech-savvy Senior Customer Service Executive to be the first point of contact for our valued customers - solving problems, championing their needs, and continuously improving how we serve them.
In this fast-paced, high-impact environment, you’ll thrive on variety and challenge, balancing day-to-day customer support with forward-thinking innovation. From resolving complex queries to supporting the roll-out of AI tools and automation, you’ll play a key role in shaping the future of customer experience at Ireland’s leading sports and fitness brand.
If you’re organised, proactive, and ready to work across people, processes, and technology - we’d love to hear from you.

ABOUT US

McSport is Ireland’s largest and most successful independent supplier of sports and fitness equipment. As a 100% Irish-owned, second-generation family business, established in 1980, we’ve built our reputation on expertise, service, and trust.
With over 70 passionate team members across the company, we’re committed to helping people live healthier, stronger lives - whether they’re training at home, in schools, clubs, or commercial gyms.

SKILLS YOU BRING

• Excellent written and verbal communication skills (Fluent English essential).
• Strong troubleshooting, prioritisation, and problem-solving abilities.
• Calm under pressure, with the ability to juggle multiple tasks at once.
• A natural collaborator who thrives in a team but can also work independently.
• Comfortable with technology, systems, and learning new tools.
• A sense of ownership, accountability, and pride in delivering outstanding service.
• Proactive mindset with a desire to innovate, improve and evolve.