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Desktop Support Engineer (Level 2) at NSC Global
50968 Köln, , Germany - Full Time
Skills Needed
Wireless, Customer Service, Ticketing Software, Service Levels, Mobile Devices, Software, Connectivity, Utilization, Microsoft Office
Qualification
Graduate
Applied Scientist at Microsoft
Sydney, New South Wales, Australia - Full Time
Skills Needed
Typescript, Microsoft, Computer Science, Python, Deep Learning, Text Classification, Training, Statistical Modeling, Object Recognition, Fine Tuning, Shipping, Testing, Ml, Software, Data Science, Groups
Qualification
LLM
Experience Required
Minimum 2 year(s)
Global Head of Support at Napier AI
Belfast, Northern Ireland, United Kingdom - Full Time
Skills Needed
Software, Coaching, Communication Skills, Mentoring, Computer Science, Github, Leadership, It, Interpersonal Skills, Technology, Decision Making, Service Orientation, Jira, Fintech, Languages, Confluence, Contract Management, Automation, Relationship Building, Metrics
Specialization
It computer science ai or related field (master’s degree preferred
Qualification
Graduate
Senior Account Executive - Public Sector at SAP
Middlesex, England, United Kingdom - Full Time
Skills Needed
It, Software, Software Sales, Database, Leadership, Complex Sales, Renewals, Sap, Customer Engagement, Personal Development, Collaboration, Expansions, Business English, Negotiation, Artificial Intelligence, Analytics
Qualification
Graduate
Director, Commercial Counsel - EMEA at Barracuda Networks Inc
Reading RG1 3AR, , United Kingdom - Full Time
Skills Needed
Property Rights, Software, Cross Training, Training, Security, Revenue Recognition
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Assistant Food & Beverage Manager - Protea Hotel Fire & Ice by Marriott Cap at Marriott International Inc
Cape Town, Western Cape 8018, South Africa - Full Time
Skills Needed
Business Information, Design, Software, Checklists, Access, Revenue, Tanzania, Supply, Writing, Learning, Stainless Steel, Service Orders, Ged, One, Maintenance, Storage
Specialization
The food and beverage culinary or related professional area
Qualification
Diploma
Publicity and Brand Manager - FTC at NBCUniversal
London WC2N 4AZ, , United Kingdom - Full Time
Skills Needed
Membership, Color, Press Campaigns, Marketing Materials, Entertainment, Consumer Products, Publicity, Citizenship, Software
Qualification
Graduate
Agricultural Field Application Engineer at Blue River Technology
Iowa City, Iowa, USA - Full Time
Skills Needed
G Suite, Software, Safety Training, Dvt, Python, Eligibility, Jira, Learning, Training, Career Development, Complex Systems, Mechanical Systems, Linux, Scripting Languages, Agriculture, Design Verification Testing, Machinery, Color, Disabilities, Recruiting
Specialization
Engineering computer science agriculture or a related technical area
Qualification
Graduate
Retail App Support Analyst at Greene King
BOTD3, , United Kingdom - Full Time
Skills Needed
Servicenow, Root, Business Operations, Collaboration, Management Software, Major Incident Management, Customer Experience, Customer Service, Technical Analysis, Stakeholder Management, Software, Supplier Management, Communication Skills
Qualification
Graduate
Domain Expert - Data Products at Cegal AS
London, England, United Kingdom - Full Time
Skills Needed
Presentation Skills, Data Loading, Gas Industry, Gas, Communication Skills, Software
Specialization
The upstream oil gas industry
Qualification
Graduate
Senior Tax Manager at UHY LLP
Wayland, MA 01778, USA - Full Time
Skills Needed
Software, Checkpoint, Tax Research, Finance
Specialization
Accounting finance or a related field
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Pharmacist - John Flynn Private Hospital at Ramsay Health Care
Ramsay, Queensland, Australia - Full Time
Skills Needed
Infectious Diseases, Clinical Services, Computer Literacy, Software, Working Environment, It
Qualification
Graduate
Procurement Operations Specialist at MBO Partners
Milwaukee, WI 53202, USA - Full Time
Skills Needed
External Clients, Software, Cloud Computing, Strategic Sourcing, Vendors, Department Management, Communication Skills, Technology
Specialization
Business accounting/finance mis engineering or related field or an equivalent combination of education and work experience
Qualification
Graduate
Web Systems Programmer - Information Systems Technician I at Illinois Secretary of State
Chicago, IL 60603, USA - Full Time
Skills Needed
Communication Skills, Remote Locations, Security, Technical Systems, Color, Languages, Completion, Ethics, Adherence, Instructions, Software
Qualification
Graduate
Digital Solutions Engineer at Werfen
Nederland, , Netherlands - Full Time
Skills Needed
Maintenance, Linkedin, English, Databases, Computer Networking, Linux, Changing Environments, Dutch, Travel, Sql, Software, Interpersonal Skills
Specialization
Engineering or equivalent
Qualification
Graduate
Finance Manager at SparkOptimus
Amsterdam, , Netherlands - Full Time
Skills Needed
Finance, Dutch, Software, English, Excel, Exact Online, Working Experience
Specialization
Finance
Qualification
Graduate
Senior Business Development Manager at The Virtual Forge
Winnersh, England, United Kingdom - Full Time
Skills Needed
Sales Enablement Tools, Enterprise, Digital Services, Data Services, Software, Crm
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Housekeeping Assistant at Affinity Living
Salford M3 5AJ, , United Kingdom - Full Time
Skills Needed
English, Multi Cultural Environment, Communication Skills, Software, Office Buildings, Hospitals, Creativity
Qualification
Graduate
Project Engineer (Engineer 1-3) (Windsor) at Province of Nova Scotia
Windsor, NS, Canada - Full Time
Skills Needed
Government Agencies, It, Software, Structural, Customer Service, Supervisory Skills, Communication Skills, Contractors
Specialization
Engineering
Qualification
Graduate
Real estate sales officer at City Plaza Properties
Abu Dhabi, , United Arab Emirates - Full Time
Skills Needed
Interpersonal Skills, Crm, Software, Negotiation
Specialization
Business administration marketing or relevant field
Qualification
Graduate
Desktop Support Engineer (Level 2) at NSC Global
50968 Köln, , Germany -
Full Time

Start Date

Immediate

Expiry Date

10 Oct, 25

Salary

0.0

Posted On

11 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Wireless, Customer Service, Ticketing Software, Service Levels, Mobile Devices, Software, Connectivity, Utilization, Microsoft Office

Industry

Information Technology/IT

Description

Overview:
The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

Responsibilities:

  • Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
  • Participate in the configuration and support of internal systems.
  • Ability to work effectively with Logistics
  • Adherence to assigned schedule
  • Adhering to documented policies, procedures and processes that are specific to the service.
  • Clear and concise documentation of all customer interaction within appropriate CRM tool.
  • Able to function in a team environment
  • Maintain knowledge levels as industry enhancements occur
  • Support installation and implementation of connectivity and high-end systems products
  • Continuous improvement of service delivery.
  • Ability to juggle time and resources to meet or exceed expectations

Qualifications:
Spoken Languages required: German and English

Work Experience: More than 24 months Sound knowledge of:

  • Advanced knowledge in Computer Hardware
  • Advanced knowledge in Common Software applications
  • Advanced knowledge in Microsoft Operating system
  • Proficient knowledge in Printer Hardware
  • Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
  • Proficient knowledge in Ticketing software
  • Microsoft Office & Office 365 applications
  • PC\Laptop hardware
  • PC\Laptop peripherals, including printers
  • Mobile devices

Awareness of;

  • Active Directory
  • Exchange
  • Apple OS
  • Network and server hardware and components IT qualifications may include:
  • A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
  • PC\Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in desktop area
  • Microsoft Office Specialist (MOS) certification

Other skills:

  • Ability to advise and to present to one or more customer staff.
  • Monitor and control daily service call activity, utilization, inventory levels and service levels.
  • Exceptional customer service
  • Advanced knowledge in Customer Service Aptitude
  • Resolving technical problems with hardware, software and connectivity
Responsibilities
  • Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
  • Participate in the configuration and support of internal systems.
  • Ability to work effectively with Logistics
  • Adherence to assigned schedule
  • Adhering to documented policies, procedures and processes that are specific to the service.
  • Clear and concise documentation of all customer interaction within appropriate CRM tool.
  • Able to function in a team environment
  • Maintain knowledge levels as industry enhancements occur
  • Support installation and implementation of connectivity and high-end systems products
  • Continuous improvement of service delivery.
  • Ability to juggle time and resources to meet or exceed expectation
Desktop Support Engineer (Level 2) at NSC Global
50968 Köln, , Germany - Full Time
Skills Needed
Wireless, Customer Service, Ticketing Software, Service Levels, Mobile Devices, Software, Connectivity, Utilization, Microsoft Office
Qualification
Graduate
Applied Scientist at Microsoft
Sydney, New South Wales, Australia - Full Time
Skills Needed
Typescript, Microsoft, Computer Science, Python, Deep Learning, Text Classification, Training, Statistical Modeling, Object Recognition, Fine Tuning, Shipping, Testing, Ml, Software, Data Science, Groups
Qualification
LLM
Experience Required
Minimum 2 year(s)
Global Head of Support at Napier AI
Belfast, Northern Ireland, United Kingdom - Full Time
Skills Needed
Software, Coaching, Communication Skills, Mentoring, Computer Science, Github, Leadership, It, Interpersonal Skills, Technology, Decision Making, Service Orientation, Jira, Fintech, Languages, Confluence, Contract Management, Automation, Relationship Building, Metrics
Specialization
It computer science ai or related field (master’s degree preferred
Qualification
Graduate
Senior Account Executive - Public Sector at SAP
Middlesex, England, United Kingdom - Full Time
Skills Needed
It, Software, Software Sales, Database, Leadership, Complex Sales, Renewals, Sap, Customer Engagement, Personal Development, Collaboration, Expansions, Business English, Negotiation, Artificial Intelligence, Analytics
Qualification
Graduate
Director, Commercial Counsel - EMEA at Barracuda Networks Inc
Reading RG1 3AR, , United Kingdom - Full Time
Skills Needed
Property Rights, Software, Cross Training, Training, Security, Revenue Recognition
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Assistant Food & Beverage Manager - Protea Hotel Fire & Ice by Marriott Cap at Marriott International Inc
Cape Town, Western Cape 8018, South Africa - Full Time
Skills Needed
Business Information, Design, Software, Checklists, Access, Revenue, Tanzania, Supply, Writing, Learning, Stainless Steel, Service Orders, Ged, One, Maintenance, Storage
Specialization
The food and beverage culinary or related professional area
Qualification
Diploma
Publicity and Brand Manager - FTC at NBCUniversal
London WC2N 4AZ, , United Kingdom - Full Time
Skills Needed
Membership, Color, Press Campaigns, Marketing Materials, Entertainment, Consumer Products, Publicity, Citizenship, Software
Qualification
Graduate
Agricultural Field Application Engineer at Blue River Technology
Iowa City, Iowa, USA - Full Time
Skills Needed
G Suite, Software, Safety Training, Dvt, Python, Eligibility, Jira, Learning, Training, Career Development, Complex Systems, Mechanical Systems, Linux, Scripting Languages, Agriculture, Design Verification Testing, Machinery, Color, Disabilities, Recruiting
Specialization
Engineering computer science agriculture or a related technical area
Qualification
Graduate
Retail App Support Analyst at Greene King
BOTD3, , United Kingdom - Full Time
Skills Needed
Servicenow, Root, Business Operations, Collaboration, Management Software, Major Incident Management, Customer Experience, Customer Service, Technical Analysis, Stakeholder Management, Software, Supplier Management, Communication Skills
Qualification
Graduate
Domain Expert - Data Products at Cegal AS
London, England, United Kingdom - Full Time
Skills Needed
Presentation Skills, Data Loading, Gas Industry, Gas, Communication Skills, Software
Specialization
The upstream oil gas industry
Qualification
Graduate
Senior Tax Manager at UHY LLP
Wayland, MA 01778, USA - Full Time
Skills Needed
Software, Checkpoint, Tax Research, Finance
Specialization
Accounting finance or a related field
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Pharmacist - John Flynn Private Hospital at Ramsay Health Care
Ramsay, Queensland, Australia - Full Time
Skills Needed
Infectious Diseases, Clinical Services, Computer Literacy, Software, Working Environment, It
Qualification
Graduate
Procurement Operations Specialist at MBO Partners
Milwaukee, WI 53202, USA - Full Time
Skills Needed
External Clients, Software, Cloud Computing, Strategic Sourcing, Vendors, Department Management, Communication Skills, Technology
Specialization
Business accounting/finance mis engineering or related field or an equivalent combination of education and work experience
Qualification
Graduate
Web Systems Programmer - Information Systems Technician I at Illinois Secretary of State
Chicago, IL 60603, USA - Full Time
Skills Needed
Communication Skills, Remote Locations, Security, Technical Systems, Color, Languages, Completion, Ethics, Adherence, Instructions, Software
Qualification
Graduate
Digital Solutions Engineer at Werfen
Nederland, , Netherlands - Full Time
Skills Needed
Maintenance, Linkedin, English, Databases, Computer Networking, Linux, Changing Environments, Dutch, Travel, Sql, Software, Interpersonal Skills
Specialization
Engineering or equivalent
Qualification
Graduate
Finance Manager at SparkOptimus
Amsterdam, , Netherlands - Full Time
Skills Needed
Finance, Dutch, Software, English, Excel, Exact Online, Working Experience
Specialization
Finance
Qualification
Graduate
Senior Business Development Manager at The Virtual Forge
Winnersh, England, United Kingdom - Full Time
Skills Needed
Sales Enablement Tools, Enterprise, Digital Services, Data Services, Software, Crm
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Housekeeping Assistant at Affinity Living
Salford M3 5AJ, , United Kingdom - Full Time
Skills Needed
English, Multi Cultural Environment, Communication Skills, Software, Office Buildings, Hospitals, Creativity
Qualification
Graduate
Project Engineer (Engineer 1-3) (Windsor) at Province of Nova Scotia
Windsor, NS, Canada - Full Time
Skills Needed
Government Agencies, It, Software, Structural, Customer Service, Supervisory Skills, Communication Skills, Contractors
Specialization
Engineering
Qualification
Graduate
Real estate sales officer at City Plaza Properties
Abu Dhabi, , United Arab Emirates - Full Time
Skills Needed
Interpersonal Skills, Crm, Software, Negotiation
Specialization
Business administration marketing or relevant field
Qualification
Graduate