REGIONAL OPERATIONS MANAGER

“Always our best food, made especially for you.” Pizza Pizza’s mission is to make each and every occasion with us an enjoyable and memorable experience for both our customers and our team members.
Pizza Pizza is Canada’s favourite pizza chain for a lot of reasons, but the most important one is our people. Before that box ever arrives at your door, a diverse team of talented people make it happen, from the head office to the kitchen counter
As Regional Operations Manager for the Ottawa Region, you’ll drive profitable growth through operational excellence, attention to detail, and unit operator motivation

REQUIREMENTS:

• 5 years multi-unit successful food management experience an asset
• QSR / Food Sector experience preferably within a franchisor/franchisee environment an asset
• Requires a valid driver’s license and ability to travel (1 or 2 x overnight per month)
• Excellent communication skills both verbal and written
• Exceptional organizational skills and ability to multi-task
• Analytical thinking / persuasive communication skills with a positive attitude
• A willingness to work in a team supported environment
• Bilingual in English and French is an asset
• A proven /demonstrated business success track record
• A strong desire to achieve and passion for excellence
• Both strategic and tactical with a “can-do” attitude and willing hands on approach

GENERAL LEADERSHIP RESPONSIBILITIES:

• Grow and Protect Sales and Increase Dividends
• Lead and Manager Company Initiatives
• Facilitate Operations Communication and Standards/Expectations
• Drive customer satisfaction through established company programs
• Review and manage unit operators performance using company financial reports
• Ensure brand protection and proper food safety execution
• Work with other department to ensure ongoing support of unit operators

POSITION RESPONSIBILITIES:

• Provide ongoing communication to Unit Operators on company initiatives and priorities
• Conduct periodic business reviews and Unit Operators to review performance
• Assist in meetings, training sessions, webinars, etc.
• Facilitate the operations update on 4 business update calls
• Support and maintain strong relationships with existing and new franchise partners
• Responsible for overseeing and driving operational compliance in all restaurant operations and products
• Provide direction/coaching/mentoring to each restaurant location.
• Ensure outstanding Guest Service experience and product quality
• Drive compliance and participation of all operating initiatives, required certifications, policies and practices etc.
• Frequent restaurant visits are an integral part of providing support and face time with staff/operators/customers
• Lead all new location openings or restaurant changeovers
• Provide leadership by example and hands on approach
• Act as the Brand/business ambassador at all times