JOB DESCRIPTION

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what’s important to them. What does Access offer you? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: As a Fraud Investigations Officer, you will thrive as part of a dynamic and supportive team, bringing your expertise in fraud to the payments division. Eager to expand your knowledge, you will work closely with the Monitoring team, reviewing payment activities, identifying potential fraud risks, reporting concerns, and implementing measures to mitigate them. Day-to-day, you will: • Conduct thorough investigations and analysis of suspicious payments and fraudulent transactions. • Identify and investigate complex cases, suspending or terminating accounts to mitigate risks. • Improve fraud detection measures to balance financial loss minimisation with customer experience. • Collaborate with teams and stakeholders to optimize fraud prevention processes and communication. Your skills and experiences might also include: • Experience in fraud detection within a payment processing environment. • Proven ability to identify and mitigate fraud risks effectively. • Self-motivated, highly productive, and detail-oriented. • Strong analytical, problem-solving, and communication skills with a customer/stakeholder focus. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, (even if your previous experience doesn’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You

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