Full job description

Summary

The Manager, Human Resources Services is responsible for managing the day-to-day delivery of HR services and programs across the Company. Reporting to the Director, Human Resources and Organizational Development, this role provides operational leadership in employee relations, recruitment, onboarding, performance management, HR policy administration, health and safety support, HR compliance, and employee lifecycle processes.

The Manager, Human Resources Services serves as a trusted advisor to leaders and employees, ensuring HR services are responsive, consistent, compliant, and aligned with company and department priorities. This role also supports the implementation of HR and organizational development initiatives, contributes to process improvements, and provides supervision and guidance to HR team members involved in service delivery. This position will provide day to day management of the HR Generalist and the HR Coordinator.

Job Duties:

HR Services

• Manage the day-to-day operations of HR services, ensuring timely, accurate, and consistent support to managers and employees.
• Oversee employee lifecycle processes, including recruitment, onboarding, orientation, job changes, leaves, accommodations, performance management, and exits.
• Ensure HR programs, practices, and procedures are delivered in accordance with organizational policies, and employment legislation.
• Monitor HR service levels, identify trends or service gaps, and recommend improvements to enhance efficiency and employee experience.
• Support the development, documentation, and continuous improvement of HR processes, templates, workflows, and service standards.

Total Rewards and Compensation

• Oversee compensation, benefits, and pension administration processes, ensuring accurate records, timely employee support, compliance with applicable requirements, and effective coordination with Finance, providers, and other stakeholders.
• Liaise with various benefit providers and consultants to ensure accurate and timely processing and administration of the company benefits and pension programs.

Employee Relations

• Provide guidance and coaching to managers on employee relations matters, including performance concerns, attendance management, workplace conflict, corrective action, and policy interpretation.
• Support workplace investigations by gathering information, documenting findings, and recommending appropriate follow-up actions.
• Promote consistent and fair application of HR policies and employment standards across the organization.
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