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Y Axis Staffing Services Jobs overseas

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Environmental Services Manager at Forefront Healthcare & Culinary Services
Knoxville, Tennessee, United States - Full Time
Skills Needed
Leadership, Environmental Services, Infection Prevention, Healthcare Compliance, Communication, Coaching, Staff Development, Time Management, Proactive Attitude, Service Delivery
Specialization
Candidates should have proven leadership experience in healthcare Environmental Services and strong knowledge of infection prevention standards. Excellent communication skills and a proactive attitude are essential for this role.
Experience Required
Minimum 2 year(s)
Member Services Representative at Planet Fitness
Rockwall, Texas, United States - Full Time
Skills Needed
Customer Service, Teamwork, Communication, Dependability, Leadership, Motivation, Fitness Knowledge, Sales Skills
Specialization
Candidates must be at least 18 years old and have a passion for helping others. A high school diploma or GED equivalent is required, along with the ability to perform physical tasks.
Fund Services Accounting Trades at JPMC Candidate Experience page
Mumbai, maharashtra, India - Full Time
Skills Needed
Fund Accounting, Administration, Problem Solving, Emotional Intelligence, Continuous Improvement, Operational Procedures, Cybersecurity, Anti Fraud Measures, Financial Reporting, Team Collaboration, Relationship Building, Analytical Skills, Task Management, Efficiency Enhancement, Vulnerability Identification, Securities Transactions
Specialization
Candidates should have at least five years of experience in fund accounting and administration, with a proven ability to resolve issues related to accounting transactions. Advanced emotional intelligence and the ability to implement operational procedures are also required.
Experience Required
Minimum 5 year(s)
Surgical Services Nurse Manager at Texas Nursing Services
Arlington, Texas, United States - Full Time
Skills Needed
Surgical Nursing, Leadership, Clinical Knowledge, Operational Efficiency, Performance Evaluation, Team Engagement, Policy Development, Budgeting, Cross Functional Coordination, Training Coordination, Staffing, Scheduling, Patient Care, Acute Care, Bls Certification, Cnor Certification
Specialization
Candidates must have an active Texas RN license and a Bachelor’s degree in Nursing, along with a minimum of 5 years of RN experience in the OR and at least 2 years of acute care leadership experience in surgical services. BLS certification is required, and CNOR certification is preferred.
Experience Required
Minimum 5 year(s)
Patient Services Representative at Corewell Health
Grand Rapids, Michigan, United States - Full Time
Skills Needed
Patient Registration, Problem Solving, Administrative Functions, Appointment Scheduling, Insurance Authorization, Emr/Ehr Scanning, Training, Safety Initiatives
Specialization
A high school diploma or equivalent is required along with 2 years of relevant experience in areas such as insurance billing or electronic health records. The role also requires the ability to perform complex administrative tasks and participate in safety initiatives.
Experience Required
Minimum 2 year(s)
Sales Associate-Print&Services at Staples Inc.
Edmonton, Alberta, Canada - Full Time
Skills Needed
Customer Service, Communication Skills, Team Collaboration, Sales Techniques, Print Production, Point Of Sale, Inventory Control, Health And Safety, Asset Protection, Privacy Policies, Merchandising, Order Fulfillment, Product Knowledge, Customer Engagement, Service Paths, Standardization
Specialization
Candidates should have 3 months to 1 year of prior retail experience and possess strong customer service and communication skills. The ability to work collaboratively in a team environment is also essential.
Patient Services Representative at Primary Health Solutions
Dayton, Ohio, United States - Full Time
Skills Needed
Patient Registration, Appointment Scheduling, Payment Processing, Insurance Assistance, Communication Skills, Problem Solving, Office Operations, Cash Handling, Quality Improvement, Customer Service, Computer Skills, Record Keeping, Team Collaboration, Time Management, Multitasking, Attention To Detail
Specialization
Candidates must have a high school diploma or equivalent and possess strong communication and problem-solving skills. Familiarity with practice management systems and basic computer skills are also required.
Area Director - ID/DD Services at Dungarvin
North Brunswick Township, New Jersey, United States - Full Time
Skills Needed
Management, Budget Development, Regulatory Compliance, Staff Development, Policy Development, Marketing, Communication, Decision Making, Analytical Skills, Quality Assurance, Training, Contract Negotiation, Program Evaluation, Incident Tracking, Human Services, Developmental Disabilities
Specialization
Candidates must have a Bachelor's degree in Human Services or a related field and a minimum of 7 years of experience in the Human Services field, including 4 years of progressive management experience. They must also meet Qualified Intellectual Disabilities Professionals (QIDP) qualifications and possess strong communication skills.
Experience Required
Minimum 5 year(s)
Patient Services Representative at The Eye Associates
Bradenton, Florida, United States - Full Time
Skills Needed
Patient Check In, Customer Service, Patient Experience, Data Entry, Insurance Verification, Referral Collection, Fee Collection, Payment Posting, Appointment Scheduling, Cash Drawer Balancing, Chart Verification, Record Keeping
Specialization
Candidates must possess an active and valid Driver's License and have a high school diploma or equivalent education. While not strictly required, the practice prefers applicants with at least one year of experience working in an eye care setting or a general medical environment.
CNA Surgical Services - FT Days at Trinity Health
Dubuque, Iowa, United States - Full Time
Skills Needed
Patient Care, Compassion, Holistic Care, Daily Living Activities, Emotional Support, Spiritual Support, Team Collaboration, Evidence Based Standards, Policy Adherence, Communication, Basic Life Support, Cna Certification, Mandatory Reporter Training, Health Care, Nursing, Rehabilitation
Specialization
Candidates must be at least 16 years of age and meet specific certification requirements, such as being active on the Iowa registry or completing a CNA course. Additional training in Child and Dependent Adult Abuse Mandatory Reporter and Basic Life Support Certification is required within specified timeframes.
Patient Services Representative at Primary Care & Hope Clinic
Murfreesboro, Tennessee, United States - Full Time
Skills Needed
Customer Service, Appointment Scheduling, Call Center Operations, Hipaa Compliance, Insurance Verification, Medical Record Administration, Data Entry, Payment Processing, Communication Skills, Team Collaboration, Confidentiality, Problem Solving, Time Management, Professionalism, Attention To Detail, Multitasking
Specialization
Candidates must be at least 18 years old and possess a high school diploma or equivalent. They should be able to manage a fast-paced environment while adhering to HIPAA and OSHA requirements.
Reference Data Services Analyst at Citi
Olsztyn, Warmian-Masurian Voivodeship, Poland - Full Time
Skills Needed
Fluent English, Communication Skills, Troubleshooting, Ms Office, Client Static Data Maintenance, Capital Markets Knowledge
Specialization
Candidates should have fluent/native English skills and good communication abilities. Experience in maintaining client static data in a capital markets environment is advantageous, along with a bachelor's degree or financial services qualifications.
Guest Services Call Center Rep at Aveda Institute
St. Petersburg, Florida, United States - Full Time
Skills Needed
Customer Service, Appointment Scheduling, Problem Solving, Communication, Teamwork, Enthusiasm, Software Utilization, Guest Relations
Specialization
Candidates should possess a positive attitude and strong teamwork skills. The ability to manage a high volume of calls while using software is essential.
Patient Services Representative at RPCI Oncology PC
Town of Orchard Park, New York, United States - Full Time
Skills Needed
Customer Service, Medical Receptionist, Appointment Scheduling, Insurance Verification, Data Entry, Emr Management, Patient Support, Communication, Administrative Support, Financial Responsibilities, Hipaa Compliance, Team Collaboration, Problem Solving, Organizational Skills, Time Management, Training Assistance
Specialization
Candidates must have a high school diploma or G.E.D. along with one year of customer service experience, preferably in a healthcare setting. Experience with EMR and MS Office software is also required.
Analytical Services Technician at Eurofins
Cork, Munster, Ireland - Full Time
Skills Needed
Analytical Chemistry, Food Science, Lims Systems, Ms Office, Customer Service, Attention To Detail, Sample Management, Quality Compliance, Data Entry, Communication, Team Collaboration, Problem Solving, Administrative Duties, Health And Safety, Continuous Improvement
Specialization
A degree in a relevant field is preferred, along with experience in a laboratory environment, though training will be provided. Strong keyboard skills, attention to detail, and the ability to follow processes are essential.
Member Services Representative at American Counseling Association
Alexandria, Virginia, United States - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Organizational Skills, Data Management, Membership Database, Microsoft Office, Attention To Detail, Initiative, Flexibility, Collaboration, Creativity, Empowerment, Respect, Social Justice, Diversity
Specialization
Candidates should have a high school diploma or equivalent, with a preference for a bachelor's degree. They should possess 3-5 years of customer service experience, strong communication skills, and proficiency in Microsoft Office and membership databases.
Experience Required
Minimum 2 year(s)
Transportation Services Manager at CR&R Incorporated
Perris, California, United States - Full Time
Skills Needed
Leadership, Communication, Organizational Skills, Microsoft Office, Solid Waste Experience, Bilingual Spanish
Specialization
Candidates should have 5+ years of supervisory experience in operations or service environments. Strong leadership, communication, and organizational skills are essential, along with proficiency in Microsoft Office.
Experience Required
Minimum 5 year(s)
Patient Services Coordinator II at Illinois Bone and Joint Institute LLC
Mokena, Illinois, United States - Full Time
Skills Needed
Customer Service, Communication, Scheduling, Insurance Verification, Patient Care, Clerical Duties, Team Player, Ehr Experience, Medical Terminology, Microsoft Office, Problem Solving, Fast Paced Environment, Training, Mentoring, Professional Appearance, Confidentiality
Specialization
Candidates must have a high school diploma, with an associate degree preferred, and a minimum of three years of customer service experience. Medical office experience and familiarity with EHR systems are advantageous.
Experience Required
Minimum 2 year(s)
Support Services Representative at MedAmerica
Modesto, California, United States - Full Time
Skills Needed
Mail Processing, Document Scanning, Data Entry, Microsoft Word, Microsoft Excel, Microsoft Outlook, 10 Key Calculator, Attention To Detail, Communication, Adaptability, Time Management, Problem Solving, Document Review, Electronic Mail Monitoring, Overtime Availability
Specialization
A high school diploma or GED is required, along with a minimum of one year of work experience. Preferred competencies include experience with Microsoft Word, Excel, and Outlook, along with the ability to use a 10-key calculator and work overtime during peak periods.
Support Services Representative at MedAmerica
Modesto, California, United States - Full Time
Skills Needed
Mail Organization, Document Processing, Scanning, Data Entry, Electronic Mail Monitoring, Document Repository Management, Mailing Preparation, Internal Systems Navigation, Microsoft Word, Microsoft Excel, 10 Key Calculator Use, Microsoft Outlook, Clear Communication, Adaptability, Overtime Availability
Specialization
A high school diploma or GED is required, along with a minimum of one year of work experience. Preferred competencies include experience with Microsoft Word, Excel, and Outlook, the ability to use a 10-key calculator, and flexibility to work overtime during peak periods.
Environmental Services Manager at Forefront Healthcare & Culinary Services
Knoxville, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

60000.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Environmental Services, Infection Prevention, Healthcare Compliance, Communication, Coaching, Staff Development, Time Management, Proactive Attitude, Service Delivery

Industry

Facilities Services

Description
Company Description Forefront Healthcare is unique, experienced, and specialized in serving the continuum of care. With finely tailored, high-quality support services, Forefront helps its partners elevate the patient and resident experience. As part of our leadership team, you’ll play a vital role in managing Environmental Services operations during the day shift in a hospital environment. Rooted in our core values—Tenacity, Integrity, Creativity, Safety, and Caring—you’ll help ensure a clean, safe, and welcoming environment for patients, staff, and visitors. If you’re passionate about making a difference and thrive in a collaborative, purpose-driven role, we’d love to hear from you! Job Description What You'll Do: Support the Director of EVS in all housekeeping and laundry operations to meet cleanliness and safety standards Lead, train, and coach day shift staff, fostering engagement and accountability Ensure compliance with hospital infection prevention protocols and Forefront Healthcare policies Collaborate closely with clinical departments and hospital leadership to align goals Assist with budgeting, inventory management, and operational reporting Manage departmental records and documentation as required Participate in audits, training, and quality improvement initiatives Promote a positive and professional work environment focused on patient-centered care Position Information: Location: Knoxville, TN Type: Full-Time, Salaried, Exempt Schedule: AM Shift, with some weekends and occasional holidays Salary: $55,000–$60,000/year Why You'll Love Leading With Us: Make an Impact: Manage day shift EVS operations that directly support patient satisfaction, infection prevention, and operational excellence. Supportive Culture: Join a leadership team that values teamwork, communication, and continuous improvement. Growth-Focused: Gain leadership development and career advancement opportunities within a growing company. Inclusive Environment: Work in a culture that celebrates diversity and encourages you to bring your full self to work. Competitive Benefits: Full-time benefits include medical, dental, vision, life insurance, 401(k), and PTO. Qualifications What We’re Looking For: Proven leadership experience in healthcare Environmental Services or a related field Strong knowledge of infection prevention and healthcare compliance standards Excellent verbal and written communication skills; skilled at coaching and developing staff Ability to work independently and manage time efficiently in a dynamic environment Proactive attitude and commitment to delivering exceptional service Comfortable working day shifts, with some weekend and holiday flexibility Additional Information Join Forefront Healthcare and help us create healthier environments through exceptional leadership. Your work matters—apply today and lead with purpose. AAP/EEO Statement: Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Responsibilities
Manage housekeeping and laundry operations to meet cleanliness and safety standards while leading and training staff. Collaborate with clinical departments and assist with budgeting and operational reporting.
Environmental Services Manager at Forefront Healthcare & Culinary Services
Knoxville, Tennessee, United States - Full Time
Skills Needed
Leadership, Environmental Services, Infection Prevention, Healthcare Compliance, Communication, Coaching, Staff Development, Time Management, Proactive Attitude, Service Delivery
Specialization
Candidates should have proven leadership experience in healthcare Environmental Services and strong knowledge of infection prevention standards. Excellent communication skills and a proactive attitude are essential for this role.
Experience Required
Minimum 2 year(s)
Member Services Representative at Planet Fitness
Rockwall, Texas, United States - Full Time
Skills Needed
Customer Service, Teamwork, Communication, Dependability, Leadership, Motivation, Fitness Knowledge, Sales Skills
Specialization
Candidates must be at least 18 years old and have a passion for helping others. A high school diploma or GED equivalent is required, along with the ability to perform physical tasks.
Fund Services Accounting Trades at JPMC Candidate Experience page
Mumbai, maharashtra, India - Full Time
Skills Needed
Fund Accounting, Administration, Problem Solving, Emotional Intelligence, Continuous Improvement, Operational Procedures, Cybersecurity, Anti Fraud Measures, Financial Reporting, Team Collaboration, Relationship Building, Analytical Skills, Task Management, Efficiency Enhancement, Vulnerability Identification, Securities Transactions
Specialization
Candidates should have at least five years of experience in fund accounting and administration, with a proven ability to resolve issues related to accounting transactions. Advanced emotional intelligence and the ability to implement operational procedures are also required.
Experience Required
Minimum 5 year(s)
Surgical Services Nurse Manager at Texas Nursing Services
Arlington, Texas, United States - Full Time
Skills Needed
Surgical Nursing, Leadership, Clinical Knowledge, Operational Efficiency, Performance Evaluation, Team Engagement, Policy Development, Budgeting, Cross Functional Coordination, Training Coordination, Staffing, Scheduling, Patient Care, Acute Care, Bls Certification, Cnor Certification
Specialization
Candidates must have an active Texas RN license and a Bachelor’s degree in Nursing, along with a minimum of 5 years of RN experience in the OR and at least 2 years of acute care leadership experience in surgical services. BLS certification is required, and CNOR certification is preferred.
Experience Required
Minimum 5 year(s)
Patient Services Representative at Corewell Health
Grand Rapids, Michigan, United States - Full Time
Skills Needed
Patient Registration, Problem Solving, Administrative Functions, Appointment Scheduling, Insurance Authorization, Emr/Ehr Scanning, Training, Safety Initiatives
Specialization
A high school diploma or equivalent is required along with 2 years of relevant experience in areas such as insurance billing or electronic health records. The role also requires the ability to perform complex administrative tasks and participate in safety initiatives.
Experience Required
Minimum 2 year(s)
Sales Associate-Print&Services at Staples Inc.
Edmonton, Alberta, Canada - Full Time
Skills Needed
Customer Service, Communication Skills, Team Collaboration, Sales Techniques, Print Production, Point Of Sale, Inventory Control, Health And Safety, Asset Protection, Privacy Policies, Merchandising, Order Fulfillment, Product Knowledge, Customer Engagement, Service Paths, Standardization
Specialization
Candidates should have 3 months to 1 year of prior retail experience and possess strong customer service and communication skills. The ability to work collaboratively in a team environment is also essential.
Patient Services Representative at Primary Health Solutions
Dayton, Ohio, United States - Full Time
Skills Needed
Patient Registration, Appointment Scheduling, Payment Processing, Insurance Assistance, Communication Skills, Problem Solving, Office Operations, Cash Handling, Quality Improvement, Customer Service, Computer Skills, Record Keeping, Team Collaboration, Time Management, Multitasking, Attention To Detail
Specialization
Candidates must have a high school diploma or equivalent and possess strong communication and problem-solving skills. Familiarity with practice management systems and basic computer skills are also required.
Area Director - ID/DD Services at Dungarvin
North Brunswick Township, New Jersey, United States - Full Time
Skills Needed
Management, Budget Development, Regulatory Compliance, Staff Development, Policy Development, Marketing, Communication, Decision Making, Analytical Skills, Quality Assurance, Training, Contract Negotiation, Program Evaluation, Incident Tracking, Human Services, Developmental Disabilities
Specialization
Candidates must have a Bachelor's degree in Human Services or a related field and a minimum of 7 years of experience in the Human Services field, including 4 years of progressive management experience. They must also meet Qualified Intellectual Disabilities Professionals (QIDP) qualifications and possess strong communication skills.
Experience Required
Minimum 5 year(s)
Patient Services Representative at The Eye Associates
Bradenton, Florida, United States - Full Time
Skills Needed
Patient Check In, Customer Service, Patient Experience, Data Entry, Insurance Verification, Referral Collection, Fee Collection, Payment Posting, Appointment Scheduling, Cash Drawer Balancing, Chart Verification, Record Keeping
Specialization
Candidates must possess an active and valid Driver's License and have a high school diploma or equivalent education. While not strictly required, the practice prefers applicants with at least one year of experience working in an eye care setting or a general medical environment.
CNA Surgical Services - FT Days at Trinity Health
Dubuque, Iowa, United States - Full Time
Skills Needed
Patient Care, Compassion, Holistic Care, Daily Living Activities, Emotional Support, Spiritual Support, Team Collaboration, Evidence Based Standards, Policy Adherence, Communication, Basic Life Support, Cna Certification, Mandatory Reporter Training, Health Care, Nursing, Rehabilitation
Specialization
Candidates must be at least 16 years of age and meet specific certification requirements, such as being active on the Iowa registry or completing a CNA course. Additional training in Child and Dependent Adult Abuse Mandatory Reporter and Basic Life Support Certification is required within specified timeframes.
Patient Services Representative at Primary Care & Hope Clinic
Murfreesboro, Tennessee, United States - Full Time
Skills Needed
Customer Service, Appointment Scheduling, Call Center Operations, Hipaa Compliance, Insurance Verification, Medical Record Administration, Data Entry, Payment Processing, Communication Skills, Team Collaboration, Confidentiality, Problem Solving, Time Management, Professionalism, Attention To Detail, Multitasking
Specialization
Candidates must be at least 18 years old and possess a high school diploma or equivalent. They should be able to manage a fast-paced environment while adhering to HIPAA and OSHA requirements.
Reference Data Services Analyst at Citi
Olsztyn, Warmian-Masurian Voivodeship, Poland - Full Time
Skills Needed
Fluent English, Communication Skills, Troubleshooting, Ms Office, Client Static Data Maintenance, Capital Markets Knowledge
Specialization
Candidates should have fluent/native English skills and good communication abilities. Experience in maintaining client static data in a capital markets environment is advantageous, along with a bachelor's degree or financial services qualifications.
Guest Services Call Center Rep at Aveda Institute
St. Petersburg, Florida, United States - Full Time
Skills Needed
Customer Service, Appointment Scheduling, Problem Solving, Communication, Teamwork, Enthusiasm, Software Utilization, Guest Relations
Specialization
Candidates should possess a positive attitude and strong teamwork skills. The ability to manage a high volume of calls while using software is essential.
Patient Services Representative at RPCI Oncology PC
Town of Orchard Park, New York, United States - Full Time
Skills Needed
Customer Service, Medical Receptionist, Appointment Scheduling, Insurance Verification, Data Entry, Emr Management, Patient Support, Communication, Administrative Support, Financial Responsibilities, Hipaa Compliance, Team Collaboration, Problem Solving, Organizational Skills, Time Management, Training Assistance
Specialization
Candidates must have a high school diploma or G.E.D. along with one year of customer service experience, preferably in a healthcare setting. Experience with EMR and MS Office software is also required.
Analytical Services Technician at Eurofins
Cork, Munster, Ireland - Full Time
Skills Needed
Analytical Chemistry, Food Science, Lims Systems, Ms Office, Customer Service, Attention To Detail, Sample Management, Quality Compliance, Data Entry, Communication, Team Collaboration, Problem Solving, Administrative Duties, Health And Safety, Continuous Improvement
Specialization
A degree in a relevant field is preferred, along with experience in a laboratory environment, though training will be provided. Strong keyboard skills, attention to detail, and the ability to follow processes are essential.
Member Services Representative at American Counseling Association
Alexandria, Virginia, United States - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Organizational Skills, Data Management, Membership Database, Microsoft Office, Attention To Detail, Initiative, Flexibility, Collaboration, Creativity, Empowerment, Respect, Social Justice, Diversity
Specialization
Candidates should have a high school diploma or equivalent, with a preference for a bachelor's degree. They should possess 3-5 years of customer service experience, strong communication skills, and proficiency in Microsoft Office and membership databases.
Experience Required
Minimum 2 year(s)
Transportation Services Manager at CR&R Incorporated
Perris, California, United States - Full Time
Skills Needed
Leadership, Communication, Organizational Skills, Microsoft Office, Solid Waste Experience, Bilingual Spanish
Specialization
Candidates should have 5+ years of supervisory experience in operations or service environments. Strong leadership, communication, and organizational skills are essential, along with proficiency in Microsoft Office.
Experience Required
Minimum 5 year(s)
Patient Services Coordinator II at Illinois Bone and Joint Institute LLC
Mokena, Illinois, United States - Full Time
Skills Needed
Customer Service, Communication, Scheduling, Insurance Verification, Patient Care, Clerical Duties, Team Player, Ehr Experience, Medical Terminology, Microsoft Office, Problem Solving, Fast Paced Environment, Training, Mentoring, Professional Appearance, Confidentiality
Specialization
Candidates must have a high school diploma, with an associate degree preferred, and a minimum of three years of customer service experience. Medical office experience and familiarity with EHR systems are advantageous.
Experience Required
Minimum 2 year(s)
Support Services Representative at MedAmerica
Modesto, California, United States - Full Time
Skills Needed
Mail Processing, Document Scanning, Data Entry, Microsoft Word, Microsoft Excel, Microsoft Outlook, 10 Key Calculator, Attention To Detail, Communication, Adaptability, Time Management, Problem Solving, Document Review, Electronic Mail Monitoring, Overtime Availability
Specialization
A high school diploma or GED is required, along with a minimum of one year of work experience. Preferred competencies include experience with Microsoft Word, Excel, and Outlook, along with the ability to use a 10-key calculator and work overtime during peak periods.
Support Services Representative at MedAmerica
Modesto, California, United States - Full Time
Skills Needed
Mail Organization, Document Processing, Scanning, Data Entry, Electronic Mail Monitoring, Document Repository Management, Mailing Preparation, Internal Systems Navigation, Microsoft Word, Microsoft Excel, 10 Key Calculator Use, Microsoft Outlook, Clear Communication, Adaptability, Overtime Availability
Specialization
A high school diploma or GED is required, along with a minimum of one year of work experience. Preferred competencies include experience with Microsoft Word, Excel, and Outlook, the ability to use a 10-key calculator, and flexibility to work overtime during peak periods.