COMPANY INFORMATION:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.
We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.
We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

POSITION OVERVIEW:

The Revenue Control Officer, Revenue Governance and Billing Services is responsible for managing day-to-day revenue governance for a portfolio of clients to ensure client satisfaction, a consistent client experience and operational efficiency/control, also works to achieve a reduction of risks/losses in related functions. Revenue Governance includes creating, implementing fee schedules, invoice reviews, monitoring accounts receivable, orphaned accounts and other revenue control activities. The individual ensures that work processes are followed consistently and that pre-set deadlines are met and complete all month end and deadline driven activities.

QUALIFICATIONS:

• University degree or equivalent education with a concentration in business, finance or accounting
• 3-5 years’ progressive experience in financial services operations or client facing roles
• Demonstrated client service experience
• Canadian Securities Course, Trust & Custody Services; CPA is an asset
• Strong MS Office software skills; demonstrated proficiency in Word, Excel etc
• Organized, detail oriented, analytical
• Strong problem solving skills
• Excellent written and verbal communication skills
• Ability to multi-task & meet deadlines
• Adaptability to a changing environment

• Acts as the of point contact between internal departments, relationship managers and clients on all fee-related issues and queries
• Works with Finance, Service Directors, and Relationship Managers to implement fee schedules on a timely and accurate basis
• Reviews client invoices based on established policies and procedures
• Engages clients and Relationship Managers as needed to follow up on outstanding accounts receivable, and reports on activity
• Tracks, monitors, co-ordinates and reports out on fee related activity including accounts receivable, orphaned accounts, etc.
• Identifies issues and root causes of revenue loss as a result of incorrect fee application or calculation, and initiates discussion of the issues with the Manager – Revenue Governance and other internal parties
• Works with Relationship Managers, Legal and other internal departments on SLAs and reporting requirements relating to revenue matters
• Responds to escalated client inquiries, resolves problems, manages billing administrative / revenue operational issues and regularly monitors accounts to ensure client satisfaction and adherence to service level standards
• Works directly with clients on invoicing issues, and seeks resolution with appropriate internal parties
• Maintains understanding of services and the client’s business profile as it relates to the team’s accountabilities, to ensure compliance with regulatory requirements and corporate policies and procedures
• Minimizes risk and operational losses by reviewing policies and procedures to ensure that critical controls are in place and are being followed