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Technical Services Specialist (Ingram Library Services) at Ingram Content Group
La Vergne, Tennessee, United States - Full Time
Skills Needed
Customer Service, Technical Aptitude, Project Management, Library Experience, Cataloging, Processing, Edi Setup, Communication, Troubleshooting, Account Management, Quality Control, Onboarding, Data Mapping, Salesforce, Client Relations, Integration
Specialization
A bachelor's degree or equivalent experience is required, along with two years of customer service experience. Preferred skills include library experience and strong technical aptitude.
Experience Required
Minimum 2 year(s)
Student Services - Coordinator of Accessibility Services at DYouville University
Buffalo, NY 14201, USA - Full Time
Skills Needed
Academic Advising, Interpersonal Skills, Reporting Requirements, Training, Writing, Presentations, Higher Education, Disabilities, Service Providers, Data Tracking, Tutoring
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Patient Services Administrator at Guildowns Group Practice
Guildford GU2 4YP, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Lead Guest Services Team Member at Pilot Company
Millersport, Ohio, United States - Full Time
Skills Needed
Cash Handling, Customer Service, Team Leadership, Conflict Resolution, Sales Promotion, Organizational Skills, Compliance, Problem Solving
Specialization
Candidates should be able to maintain an organized work area and assist with various travel center functions. Experience in cash handling and customer service is preferred.
Chief Digital Services Officer at City of Philadelphia
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Digital Transformation, Project Management, Team Leadership, Software Development, User Research, Data Analysis, Change Management, Communication, Customer Service, Innovation, Digital Strategy, Accessibility, Collaboration, Performance Measurement, Stakeholder Engagement, Emerging Technologies
Specialization
Candidates must have at least 7 years of experience in a similar field, with 5 years of direct management experience. A strong background in digital technologies and proven success in digital transformation is essential.
Experience Required
Minimum 10 year(s)
Rehabilitation Services Intern at Northwell Career Site
New York, New York, United States - Full Time
Skills Needed
Patient Care, Inventory Management, Clerical Tasks, Equipment Handling, Communication, Organization, Team Support, Follow Up, Linen Management, Patient Escorting, Resource Management, Code 99 Procedures, Treatment Preparation, Supply Replenishment, Exercise Program Copying, Waiting List Management
Specialization
A high school diploma or equivalent is required for this position. The candidate should have 0-1 years of relevant experience.
PATIENT SERVICES REPRESENTATIVE at Palms Medical Group
Lake City, Florida, United States - Full Time
Skills Needed
Customer Service, Judgment, Organization, Self Starter, Detail Oriented, Multitasking, Confidentiality, Training, Communication, Insurance Verification, Appointment Scheduling, Ehr Systems, Microsoft Office, Call Center Experience, Problem Solving, Teamwork
Specialization
Candidates must demonstrate excellent customer service and be organized, self-starters with attention to detail. Prior customer service experience, especially in healthcare or call center environments, is preferred.
RN-SURGICAL SERVICES, PER DIEM at Oswego Health
Oswego, NY 13126, USA - Full Time
Skills Needed
Patient Care, Communication Skills, Medication Administration, Business Acumen
Qualification
Graduate
Client Services Representative at Heritage Auctions
Dallas, Texas, United States - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Multitasking, Organization, Attention To Detail, Microsoft Outlook, Microsoft Excel
Specialization
The position requires 1+ years of customer service experience in a fast-paced environment and proficiency in Microsoft Outlook and Excel. Exceptional communication skills and a client-centric mindset are essential.
Lead Guest Services Team Member at Pilot Company
Nitro, West Virginia, United States - Full Time
Skills Needed
Cash Handling, Customer Service, Team Leadership, Conflict Resolution, Sales Promotion, Organizational Skills, Compliance, Merchandise Processing, Report Completion, Team Scheduling, Guest Interaction, Problem Solving, Cleaning, Stocking, Deli Maintenance, Communication
Specialization
Candidates should be able to maintain an organized work area and follow company guidelines for restricted merchandise. They must also model behaviors that support the company’s purpose and ensure compliance with policies and procedures.
Patient Services Representative at Carolinas Centers for Sight
Loris, South Carolina, United States - Full Time
Skills Needed
Patient Care, Customer Service, Insurance Processing, Data Entry, Payment Collection, Appointment Scheduling, Cash Handling, Chart Evaluation
Specialization
A high school diploma or equivalent is required, along with a valid driver's license and reliable transportation. Previous experience in eye care or a medical environment is a plus.
Lead Guest Services Team Member at Pilot Company
Bethlehem Township, New Jersey, United States - Full Time
Skills Needed
Cash Handling, Customer Service, Conflict Resolution, Team Leadership, Sales Promotion, Organizational Skills, Compliance, Merchandise Processing, Report Completion, Problem Solving, Time Management, Communication, Cleaning, Stocking, Deli Maintenance, Guest Interaction
Specialization
Follow company guidelines for merchandise sales and maintain a clean work area. Model supportive behaviors for guests and team members.
Financial Services Professional at New York Life Irvine GO Kang
Irvine, California, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Campaign Manager, CDW Services at CDW
Chicago, IL 60661, USA - Full Time
Skills Needed
Campaigns, Crm, Field Marketing, Communication Skills, Marketing Automation, Attribution Modeling
Specialization
A campaign or events or
Qualification
Graduate
Client Services Representative at Matthews International
, Penang, Malaysia - Full Time
Skills Needed
Project Management, Client Services, Customer Services, Account Management, Communication, Interpersonal Skills, Artwork Preparation, Colour Management, Microsoft Office, Sap, Problem Solving, Quality Assurance, Process Improvement, Team Collaboration, Time Management, Detail Orientation
Specialization
Requires a secondary school diploma or equivalent, with experience in project management or client services preferred. Knowledge in the printing or packaging industry and proficiency in English and Microsoft Office are advantageous.
Experience Required
Minimum 2 year(s)
Environmental Services Aide II at The Miriam Hospital
Providence, RI 02906, USA - Full Time
Skills Needed
English, Communication Skills, Adherence
Qualification
Diploma
Educational Services Specialist at Laerdal Medical
United States, , USA - Full Time
Skills Needed
Teaching, Management Skills, Technology, Windows, Teams
Specialization
A medical or educational field (e.g nremt rn teaching or instructional design
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Family Services Program Manager at State of Delaware
Wilmington, DE 19805, USA - Full Time
Skills Needed
Consultation, Report Writing, Training, Financial Support, Child Protective Services, Program Administration, Rehabilitation, Contract Management
Specialization
Behavioral or social science or related field
Qualification
Graduate
Supervisor - Homeless Services at Jewish Family Service of Atlantic Cape May Counties
Atlantic City, NJ 08401, USA - Full Time
Skills Needed
Human Services, Case Management, Crisis Intervention
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior Manager, Trust Services at IQ-EQ
Singapore, , Singapore - Full Time
Skills Needed
Trust Administration, Client Liaison, Regulatory Policies, Attention To Detail, Communication Skills, Interpersonal Skills, Team Player, Initiative, Deadline Management, Fluency In English, Mandarin
Specialization
Candidates should have a minimum of 5 to 8 years of trust administration or relevant experience, along with trust, legal, financial, or corporate secretarial qualifications. Strong communication skills and attention to detail are essential, with fluency in English required and Mandarin preferred.
Experience Required
Minimum 5 year(s)
Technical Services Specialist (Ingram Library Services) at Ingram Content Group
La Vergne, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

27.48

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Technical Aptitude, Project Management, Library Experience, Cataloging, Processing, EDI Setup, Communication, Troubleshooting, Account Management, Quality Control, Onboarding, Data Mapping, Salesforce, Client Relations, Integration

Industry

Book and Periodical Publishing

Description
Job Description Ingram Content Group (ICG) is hiring two Technical Services Specialists to contribute to our Library Services (ILS) team in LaVergne, TN just outside Nashville. In this role, you will perform and learn all aspects of daily ongoing support associated with smaller ILS customers including basic account setup, integration, EDI/ipage setup, grid setup, and testing. You will also serve as first-tier contact for operations staff as it relates to basic product support, customer supply reorders, and profile clarification, perform basic onboarding activities for smaller ILS clients, communicating timelines and project plans to libraries and ensuring the effectiveness of the plan, during the set-up phase. Additionally, you will coordinate and communicate all issues between Ingram and smaller libraries and track issue resolution to completion, until the library’s account(s) are in production, you will provide basic ongoing support for smaller ILS customers post-account setup by handling maintenance requests as well as troubleshooting, research, and resolution of cataloging & processing related issues. The Technical Sales Specialist maintains a positive attitude and fosters a positive customer experience, while meeting or exceeding the customers’ expectations. You love supporting one library, but what if you could support thousands? At Ingram, our Library Services teams curate titles and services for a wide range of libraries from small and rural libraries to multi-branch urban library systems. We focus on providing exceptional support to our library customers by improving workflows and processes with content, shelf-ready services, collection development and analytics -- all while developing and maintaining everlasting relationships with our clients. Our teams collaborate and innovate with a variety of skilled professionals and manage projects with quality and profitability in mind. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion and are seeking an opportunity with a fast paced, customer-centric company offering a competitive salary and benefits, we can’t wait to meet you! Required Qualifications: Bachelor’s degree or directly related year-for-year experience 2 years of customer service experience Preferred Skills: Experience working in libraries Project management experience Strong technical aptitude Customer facing experience Key Responsibilities: Maintains and updates smaller ILS accounts as requested by customers or internal stakeholders. Ensures accuracy of cataloging and processing setup through use of basic quality control test orders and buddy-check guidelines. Works with other ICG departments to ensure order accuracy, customer satisfaction and that key project deliverables are met. Assembles customized customer packets, including appropriate processing and cataloging samples as needed. Performs basic testing of new projects to ensure setup accuracy and customer satisfaction. Coordinates new simple “Ship-To” accounts, including creation in the mainframe system, adding processing and cataloging requirements in BookMARC, creating processing profiles, and ordering library-supplied processing components. Onboards smaller clients, ensuring libraries understands Ingram cataloging and processing options available to them. Serves as assigned library’s primary contact, effectively communicating updates and changes regarding the client’s onboarding. Coordinates the scope of projects with the library, implements procedures to fully onboard accounts and sees these projects to completion. Incorporates and communicates any process improvements and enhancements to integration plan that will benefit both Ingram and the library. Transitions library to the Sales team at conclusion of defined projects, and/or release accounts into production. Develops a thorough understanding of library’s VAS and ordering needs. Assists customers with ipage including basic grid/template setup, marc mapping and any basic ipage related questions/issues. Coordinates simple enriched and basic EDI setup with information provided by Sales and/or the customer by verifying information and JIRA creation. Works with customer to ensure enriched data elements are mapped correctly in EDI, ipage and BookMARC ensuring accurate cataloging and processing outputs. Works with the library to ensure all specification information, including barcodes and RFID tags, labels templates, enriched labels and marc record needs are understood and set up correctly. Utilizes BookMARC and WORDS to correctly perform basic maintenance/updates, establish smaller shelf-ready accounts, provide tier 1 troubleshooting for cataloging and processing related issues, and to provide overall basic ongoing support to Ingram Library Services customers. Maintains and tracks assigned smaller projects, providing frequent updates in Sales Force (CRM). Learns setup processes for Opening Day Collection projects through partnering with Opening Day Collection Manager and customer. Partnering with Lead or Managers, coordinates regular calls with customers, communicating new information to clients, communicating client benefits and requirements. Works with management to tailor new programs to their needs. Ensures incoming customer emails are answered within 48-72 business hours of receipt. Hiring Salary Range: $22.17/hr - $27.48/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information Perks/Benefits: A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 10 vacation days & 10 sick days accrued annually and 3 personal days 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more Wellness program with access to onsite gym and basketball court for associates Encouraged continued education with our tuition reimbursement program Financial and in-kind opportunities to engage with non-profits in your community Company match program for United Way donations Volunteer opportunities and in-kind drives for non-profits throughout the year Take breaks or brainstorm in our game room with ping pong & foosball Casual Dress Code The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EOE-Race/Gender/Veterans/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish
Responsibilities
The Technical Services Specialist will perform daily support for smaller ILS customers, including account setup and troubleshooting. They will also coordinate communication between Ingram and libraries, ensuring effective onboarding and issue resolution.
Technical Services Specialist (Ingram Library Services) at Ingram Content Group
La Vergne, Tennessee, United States - Full Time
Skills Needed
Customer Service, Technical Aptitude, Project Management, Library Experience, Cataloging, Processing, Edi Setup, Communication, Troubleshooting, Account Management, Quality Control, Onboarding, Data Mapping, Salesforce, Client Relations, Integration
Specialization
A bachelor's degree or equivalent experience is required, along with two years of customer service experience. Preferred skills include library experience and strong technical aptitude.
Experience Required
Minimum 2 year(s)
Student Services - Coordinator of Accessibility Services at DYouville University
Buffalo, NY 14201, USA - Full Time
Skills Needed
Academic Advising, Interpersonal Skills, Reporting Requirements, Training, Writing, Presentations, Higher Education, Disabilities, Service Providers, Data Tracking, Tutoring
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Patient Services Administrator at Guildowns Group Practice
Guildford GU2 4YP, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Lead Guest Services Team Member at Pilot Company
Millersport, Ohio, United States - Full Time
Skills Needed
Cash Handling, Customer Service, Team Leadership, Conflict Resolution, Sales Promotion, Organizational Skills, Compliance, Problem Solving
Specialization
Candidates should be able to maintain an organized work area and assist with various travel center functions. Experience in cash handling and customer service is preferred.
Chief Digital Services Officer at City of Philadelphia
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Digital Transformation, Project Management, Team Leadership, Software Development, User Research, Data Analysis, Change Management, Communication, Customer Service, Innovation, Digital Strategy, Accessibility, Collaboration, Performance Measurement, Stakeholder Engagement, Emerging Technologies
Specialization
Candidates must have at least 7 years of experience in a similar field, with 5 years of direct management experience. A strong background in digital technologies and proven success in digital transformation is essential.
Experience Required
Minimum 10 year(s)
Rehabilitation Services Intern at Northwell Career Site
New York, New York, United States - Full Time
Skills Needed
Patient Care, Inventory Management, Clerical Tasks, Equipment Handling, Communication, Organization, Team Support, Follow Up, Linen Management, Patient Escorting, Resource Management, Code 99 Procedures, Treatment Preparation, Supply Replenishment, Exercise Program Copying, Waiting List Management
Specialization
A high school diploma or equivalent is required for this position. The candidate should have 0-1 years of relevant experience.
PATIENT SERVICES REPRESENTATIVE at Palms Medical Group
Lake City, Florida, United States - Full Time
Skills Needed
Customer Service, Judgment, Organization, Self Starter, Detail Oriented, Multitasking, Confidentiality, Training, Communication, Insurance Verification, Appointment Scheduling, Ehr Systems, Microsoft Office, Call Center Experience, Problem Solving, Teamwork
Specialization
Candidates must demonstrate excellent customer service and be organized, self-starters with attention to detail. Prior customer service experience, especially in healthcare or call center environments, is preferred.
RN-SURGICAL SERVICES, PER DIEM at Oswego Health
Oswego, NY 13126, USA - Full Time
Skills Needed
Patient Care, Communication Skills, Medication Administration, Business Acumen
Qualification
Graduate
Client Services Representative at Heritage Auctions
Dallas, Texas, United States - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Multitasking, Organization, Attention To Detail, Microsoft Outlook, Microsoft Excel
Specialization
The position requires 1+ years of customer service experience in a fast-paced environment and proficiency in Microsoft Outlook and Excel. Exceptional communication skills and a client-centric mindset are essential.
Lead Guest Services Team Member at Pilot Company
Nitro, West Virginia, United States - Full Time
Skills Needed
Cash Handling, Customer Service, Team Leadership, Conflict Resolution, Sales Promotion, Organizational Skills, Compliance, Merchandise Processing, Report Completion, Team Scheduling, Guest Interaction, Problem Solving, Cleaning, Stocking, Deli Maintenance, Communication
Specialization
Candidates should be able to maintain an organized work area and follow company guidelines for restricted merchandise. They must also model behaviors that support the company’s purpose and ensure compliance with policies and procedures.
Patient Services Representative at Carolinas Centers for Sight
Loris, South Carolina, United States - Full Time
Skills Needed
Patient Care, Customer Service, Insurance Processing, Data Entry, Payment Collection, Appointment Scheduling, Cash Handling, Chart Evaluation
Specialization
A high school diploma or equivalent is required, along with a valid driver's license and reliable transportation. Previous experience in eye care or a medical environment is a plus.
Lead Guest Services Team Member at Pilot Company
Bethlehem Township, New Jersey, United States - Full Time
Skills Needed
Cash Handling, Customer Service, Conflict Resolution, Team Leadership, Sales Promotion, Organizational Skills, Compliance, Merchandise Processing, Report Completion, Problem Solving, Time Management, Communication, Cleaning, Stocking, Deli Maintenance, Guest Interaction
Specialization
Follow company guidelines for merchandise sales and maintain a clean work area. Model supportive behaviors for guests and team members.
Financial Services Professional at New York Life Irvine GO Kang
Irvine, California, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Campaign Manager, CDW Services at CDW
Chicago, IL 60661, USA - Full Time
Skills Needed
Campaigns, Crm, Field Marketing, Communication Skills, Marketing Automation, Attribution Modeling
Specialization
A campaign or events or
Qualification
Graduate
Client Services Representative at Matthews International
, Penang, Malaysia - Full Time
Skills Needed
Project Management, Client Services, Customer Services, Account Management, Communication, Interpersonal Skills, Artwork Preparation, Colour Management, Microsoft Office, Sap, Problem Solving, Quality Assurance, Process Improvement, Team Collaboration, Time Management, Detail Orientation
Specialization
Requires a secondary school diploma or equivalent, with experience in project management or client services preferred. Knowledge in the printing or packaging industry and proficiency in English and Microsoft Office are advantageous.
Experience Required
Minimum 2 year(s)
Environmental Services Aide II at The Miriam Hospital
Providence, RI 02906, USA - Full Time
Skills Needed
English, Communication Skills, Adherence
Qualification
Diploma
Educational Services Specialist at Laerdal Medical
United States, , USA - Full Time
Skills Needed
Teaching, Management Skills, Technology, Windows, Teams
Specialization
A medical or educational field (e.g nremt rn teaching or instructional design
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Family Services Program Manager at State of Delaware
Wilmington, DE 19805, USA - Full Time
Skills Needed
Consultation, Report Writing, Training, Financial Support, Child Protective Services, Program Administration, Rehabilitation, Contract Management
Specialization
Behavioral or social science or related field
Qualification
Graduate
Supervisor - Homeless Services at Jewish Family Service of Atlantic Cape May Counties
Atlantic City, NJ 08401, USA - Full Time
Skills Needed
Human Services, Case Management, Crisis Intervention
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior Manager, Trust Services at IQ-EQ
Singapore, , Singapore - Full Time
Skills Needed
Trust Administration, Client Liaison, Regulatory Policies, Attention To Detail, Communication Skills, Interpersonal Skills, Team Player, Initiative, Deadline Management, Fluency In English, Mandarin
Specialization
Candidates should have a minimum of 5 to 8 years of trust administration or relevant experience, along with trust, legal, financial, or corporate secretarial qualifications. Strong communication skills and attention to detail are essential, with fluency in English required and Mandarin preferred.
Experience Required
Minimum 5 year(s)