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Cloud Services Delivery Manager at SAS Software Ltd
Tokyo, , Japan - Full Time
Skills Needed
Cloud Knowledge, Customer Experience, Relationship Management, Service Level Agreements, Itil Processes, Critical Thinking, Problem Management, Managed Application Services, Customer Success, Sales Collaboration, Process Improvement, Data Driven Approach, Hosting Capacity, Performance Monitoring, Budget Management, Trust Building
Specialization
Fluency in Japanese and business-level English is required, along with experience in a customer supporting role. A bachelor's degree or technical certification is preferred but not mandatory.
Experience Required
Minimum 2 year(s)
Senior Trade Services Processor at Wells Fargo
Hyderabad, Telangana, India - Full Time
Skills Needed
Trade Services, Letter Of Credit, Payments Processing, Collections, Team Leadership, Training, Compliance, Risk Management, Bsa/Aml, Sanctions, Communication, Problem Solving, Customer Service, Independent Judgement, Subject Matter Expertise, Collaboration
Specialization
Candidates must have 4+ years of Trade Services experience or equivalent. Desired qualifications include interpersonal skills for escalation scenarios and at least 1 year of exposure to BSA/AML and related policies.
Experience Required
Minimum 5 year(s)
Cloud Services Program Manager at OpenText
Deutschland, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Lead Guest Services Team Member at Pilot Company
Anna, Texas, United States - Full Time
Skills Needed
Cash Handling, Customer Service, Team Leadership, Conflict Resolution, Sales Promotion, Organizational Skills, Compliance, Merchandise Processing, Report Completion, Team Scheduling, Problem Solving, Communication, Deli Maintenance, Cleaning, Stocking, Coffee Making
Specialization
The job requires leading a team, maintaining a clean work area, and ensuring compliance with company policies. Experience in customer service and cash handling is essential.
Administrator – Fund Services at Ocorian
, Plaines Wilhems, Mauritius - Full Time
Skills Needed
Administration, Company Secretarial Services, Client Transactions, Due Diligence, Regulatory Framework, Bank Account Management, Board Meeting Attendance, Minute Drafting, Correspondence Preparation, Data Integrity, Interpersonal Skills, Organizational Skills, Problem Solving, Team Collaboration, Microsoft Office Proficiency
Specialization
A university degree in Administration, Law, Accounting, or a relevant field is required. Candidates should have a minimum of 2 years of working experience and possess excellent interpersonal and organizational skills.
Experience Required
Minimum 2 year(s)
Team Lead - Financial Services at John Keells Group
Colombo, Western Province, Sri Lanka - Full Time
Skills Needed
Finance, Accounting, Customer Support, Hro, Payroll, Procure To Pay, Business Process Management
Specialization
Candidates should be enthusiastic and passionate about financial services, particularly in Procure to Pay. Relevant experience in finance and accounting is preferred.
Experience Required
Minimum 2 year(s)
Professional Services Engineer at NICE
Pune, maharashtra, India - Full Time
Skills Needed
Technical Configuration, Scripting, Etl Tools, Rdbms Knowledge, Sql Queries, Crm Integrations, Apis, Contact Center Operations, Nps, Analytics, Salesforce, Automation Principles, Business Analysis, Project Management, Mentoring, Customer Engagement
Specialization
Candidates should have a bachelor's degree in a technical or business field or equivalent work experience, along with 2+ years of professional experience, preferably in digital channels or AI software applications. Proven expertise in technical configuration, CRM integrations, and best practices for contact center operations is essential.
Experience Required
Minimum 2 year(s)
Financial Services Associate I at CBI Bank Trust
Coralville, Iowa, United States - Full Time
Skills Needed
Self Motivated, Customer Relationships, Organized, Detail Oriented, Good Oral Communication, Professional Appearance, Pleasant, Courteous, Good Listener, Sales Process Initiation
Specialization
Candidates must have a satisfactory work performance record and the ability to work a flexible schedule. Post high school education or one year in banking or a related field is preferred.
Client Services Representative at WTW
Knutsford, England, United Kingdom - Full Time
Skills Needed
Microsoft Word, Interpersonal Skills, Financial Services, Outlook, Insurance Policies, Excel
Qualification
Graduate
Lead Food Services Team Member at Pilot Company
Cayce, SC 29172, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
HR Services Specialist (m/w/d) at ABB
69123 Heidelberg, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Patient Services Representative at TRI-CENTURY EYE CARE PC
Doylestown, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Appointment Management, Insurance Verification, Medical Records Maintenance, Communication, Coordination, Administrative Support, Organizational Skills, Attention To Detail, Multitasking, Hipaa Compliance, Clerical Tasks, Problem Solving, Teamwork, Verbal Communication, Electronic Medical Records
Specialization
Candidates must have a high school diploma or equivalent and at least 1 year of experience in a medical office or customer service role. Proficiency in basic office software and strong communication skills are also required.
Financial Services Coordinator at Stricklands Automart
Stratford, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Director of Financial Services at Grande Yellowhead Public School Division
Edson, AB T7E 1S8, Canada - Full Time
Skills Needed
Auditing, Interpersonal Skills, Budgeting, Management Skills, Internal Controls, Confidentiality, Sensitive Information, Commerce, Accounting Standards
Specialization
Possess a bachelor’s degree of commerce with a minimum of 5 years of relevant experience.certified professional accountant designation would be an asset.strong knowledge of generally accepted accounting standards financial best practices principles ...
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Director of Financial Services at Grande Yellowhead Public School Division
Edson, AB T7E 1S8, Canada - Full Time
Skills Needed
Auditing, Interpersonal Skills, Budgeting, Management Skills, Internal Controls, Confidentiality, Sensitive Information, Commerce, Accounting Standards
Specialization
Possess a bachelor’s degree of commerce with a minimum of 5 years of relevant experience.certified professional accountant designation would be an asset.strong knowledge of generally accepted accounting standards financial best practices principles ...
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Director of Children's Services at St Elizabeths Centre
MHS6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Patient Services Representative at TRI-CENTURY EYE CARE PC
Southampton, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Appointment Management, Insurance Verification, Medical Records Maintenance, Communication, Coordination, Administrative Support, Organizational Skills, Attention To Detail, Hipaa Compliance, Multitasking, Problem Solving, Teamwork, Clerical Tasks, Payment Processing, Patient Interaction
Specialization
A high school diploma or equivalent is required, along with at least 1 year of experience in a medical office or customer service role. Proficiency in basic office software and strong communication skills are essential.
Customer Services Administrator at AJ Bell
Manchester, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication Skills, Numerical Ability, It Skills, Excel, Financial Services, Record Keeping, Problem Solving, Time Management, Teamwork
Specialization
Candidates must have a minimum of 5 GCSEs including Maths and English, along with excellent numerical and communication skills. Competent IT skills and the ability to work under pressure are also required.
Overnight Guest Services Agent at La Jolla Beach Tennis Club Inc
San Diego, CA 92037, USA - Full Time
Skills Needed
Procedure Manuals, Figures, Disabilities, English
Qualification
Graduate
Administration services officer at Medway Community Healthcare CIC
Gillingham ME8 0NJ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Cloud Services Delivery Manager at SAS Software Ltd
Tokyo, , Japan -
Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Cloud Knowledge, Customer Experience, Relationship Management, Service Level Agreements, ITIL Processes, Critical Thinking, Problem Management, Managed Application Services, Customer Success, Sales Collaboration, Process Improvement, Data Driven Approach, Hosting Capacity, Performance Monitoring, Budget Management, Trust Building

Industry

Software Development

Description
The Cloud Services Delivery Manager is part of a team of specialized SAS Cloud professionals who work with external customers to ensure that the SAS solutions meet and evolve with their business needs. They possess knowledge of the unique cloud industry best practices, and current and future SAS services and work closely with an extended network of SAS professionals in Product Management, Research and Development, Technical Support, SAS Cloud, and Professional Services in support of their customers. They own the SAS Cloud Customer Experience and are accountable for ensuring that customers can achieve their desired business outcomes from their SAS Cloud investment. What We Do: At SAS were the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live. The SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers in strategic global locations. This is a global team that is tightly matrixed with other regional service delivery Centres of Excellence and global resource hubs. The team is accountable for ensuring excellent customer experiences for all SAS Cloud customers. Be part of something exciting and join SAS working within our CIS business unit. What You’ll Do: Champions and advocates for the customer experience (voice of the customer). Provides real-time and on-demand management of assigned enterprise accounts to ensure customers can meet their business goals by leveraging SAS technologies and managed application services. Builds Customer Success Plans based on customer defined business outcomes, quantifying the customer business benefits and/or outcomes associated with the use of SAS software and managed application services. Serves as a 'connector' to ensure that cross-functional teams across SAS are engaged and delivering to meet/exceed customer needs. Builds and maintains strong, long-lasting customer relationships built on trust and transparency. Partners with the sales organization to win new business and drive customer renewals, growing accounts organically by identifying opportunities for growth and driving these opportunities with the sales team. As relevant, partners with Customer Success organization to identify opportunities to increase SAS usage across customer functions and processes. Accountable for customer Service Level Agreements, including critical situation management which may occur outside of normal business hours. Manages a highly complex and varied portfolio of solutions and managed application services that may have a global footprint and require engagement outside of normal business hours. Conducts regular managed application service health checkpoints with the customer to ensure that customers are achieving their desired outcomes. Proactively provides attention and escalation for urgent issues or concerns during the customer lifecycle with SAS. Provides expertise in ITIL processes to manage customer service delivery and support. Applies critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective action are taken with the appropriate teams. Manages customer budgets, ensuring profitability. Provides relevant input and feedback about products, performance, costs and customer experience on a regular basis to ensure continual service improvement. Identifies and implements process improvements based on a data driven approach. Leads and facilitates activities that monitor and measure hosting capacity and overall performance; puts forward recommendations for change that maintain optimal hosting and application performance. Tracks all outstanding customer pre and post-delivery issues and provides status updates to clients as necessary. Required Qualifications Fluency in Japanese and business-level English Bachelor's degree or technical certification(s) preferred but not required. Experience in a Customer supporting role. The role is a hybrid role in Tokyo, Japan Preferred Qualifications Foundational Cloud Knowledge (Azure, AWS, GCP, etc…) Banking, Finance or Healthcare experience is a plus Experience as a Service Delivery Manager, Problem Manager, Customer manager a plus Ability to establish and maintain strong customer relationships. Experience in presenting to end users. Foundational understanding of managed service delivery models and applicable industry/verticals. Ability to influence, collaborate, and direct the work of other functional teams across organizational boundaries. You are welcome here. At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Additional Information: SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more. #SAS

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Responsibilities
The Cloud Services Delivery Manager ensures that SAS solutions meet customer business needs and advocates for the customer experience. They manage enterprise accounts, build customer success plans, and ensure excellent service delivery.
Cloud Services Delivery Manager at SAS Software Ltd
Tokyo, , Japan - Full Time
Skills Needed
Cloud Knowledge, Customer Experience, Relationship Management, Service Level Agreements, Itil Processes, Critical Thinking, Problem Management, Managed Application Services, Customer Success, Sales Collaboration, Process Improvement, Data Driven Approach, Hosting Capacity, Performance Monitoring, Budget Management, Trust Building
Specialization
Fluency in Japanese and business-level English is required, along with experience in a customer supporting role. A bachelor's degree or technical certification is preferred but not mandatory.
Experience Required
Minimum 2 year(s)
Senior Trade Services Processor at Wells Fargo
Hyderabad, Telangana, India - Full Time
Skills Needed
Trade Services, Letter Of Credit, Payments Processing, Collections, Team Leadership, Training, Compliance, Risk Management, Bsa/Aml, Sanctions, Communication, Problem Solving, Customer Service, Independent Judgement, Subject Matter Expertise, Collaboration
Specialization
Candidates must have 4+ years of Trade Services experience or equivalent. Desired qualifications include interpersonal skills for escalation scenarios and at least 1 year of exposure to BSA/AML and related policies.
Experience Required
Minimum 5 year(s)
Cloud Services Program Manager at OpenText
Deutschland, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Lead Guest Services Team Member at Pilot Company
Anna, Texas, United States - Full Time
Skills Needed
Cash Handling, Customer Service, Team Leadership, Conflict Resolution, Sales Promotion, Organizational Skills, Compliance, Merchandise Processing, Report Completion, Team Scheduling, Problem Solving, Communication, Deli Maintenance, Cleaning, Stocking, Coffee Making
Specialization
The job requires leading a team, maintaining a clean work area, and ensuring compliance with company policies. Experience in customer service and cash handling is essential.
Administrator – Fund Services at Ocorian
, Plaines Wilhems, Mauritius - Full Time
Skills Needed
Administration, Company Secretarial Services, Client Transactions, Due Diligence, Regulatory Framework, Bank Account Management, Board Meeting Attendance, Minute Drafting, Correspondence Preparation, Data Integrity, Interpersonal Skills, Organizational Skills, Problem Solving, Team Collaboration, Microsoft Office Proficiency
Specialization
A university degree in Administration, Law, Accounting, or a relevant field is required. Candidates should have a minimum of 2 years of working experience and possess excellent interpersonal and organizational skills.
Experience Required
Minimum 2 year(s)
Team Lead - Financial Services at John Keells Group
Colombo, Western Province, Sri Lanka - Full Time
Skills Needed
Finance, Accounting, Customer Support, Hro, Payroll, Procure To Pay, Business Process Management
Specialization
Candidates should be enthusiastic and passionate about financial services, particularly in Procure to Pay. Relevant experience in finance and accounting is preferred.
Experience Required
Minimum 2 year(s)
Professional Services Engineer at NICE
Pune, maharashtra, India - Full Time
Skills Needed
Technical Configuration, Scripting, Etl Tools, Rdbms Knowledge, Sql Queries, Crm Integrations, Apis, Contact Center Operations, Nps, Analytics, Salesforce, Automation Principles, Business Analysis, Project Management, Mentoring, Customer Engagement
Specialization
Candidates should have a bachelor's degree in a technical or business field or equivalent work experience, along with 2+ years of professional experience, preferably in digital channels or AI software applications. Proven expertise in technical configuration, CRM integrations, and best practices for contact center operations is essential.
Experience Required
Minimum 2 year(s)
Financial Services Associate I at CBI Bank Trust
Coralville, Iowa, United States - Full Time
Skills Needed
Self Motivated, Customer Relationships, Organized, Detail Oriented, Good Oral Communication, Professional Appearance, Pleasant, Courteous, Good Listener, Sales Process Initiation
Specialization
Candidates must have a satisfactory work performance record and the ability to work a flexible schedule. Post high school education or one year in banking or a related field is preferred.
Client Services Representative at WTW
Knutsford, England, United Kingdom - Full Time
Skills Needed
Microsoft Word, Interpersonal Skills, Financial Services, Outlook, Insurance Policies, Excel
Qualification
Graduate
Lead Food Services Team Member at Pilot Company
Cayce, SC 29172, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
HR Services Specialist (m/w/d) at ABB
69123 Heidelberg, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Patient Services Representative at TRI-CENTURY EYE CARE PC
Doylestown, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Appointment Management, Insurance Verification, Medical Records Maintenance, Communication, Coordination, Administrative Support, Organizational Skills, Attention To Detail, Multitasking, Hipaa Compliance, Clerical Tasks, Problem Solving, Teamwork, Verbal Communication, Electronic Medical Records
Specialization
Candidates must have a high school diploma or equivalent and at least 1 year of experience in a medical office or customer service role. Proficiency in basic office software and strong communication skills are also required.
Financial Services Coordinator at Stricklands Automart
Stratford, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Director of Financial Services at Grande Yellowhead Public School Division
Edson, AB T7E 1S8, Canada - Full Time
Skills Needed
Auditing, Interpersonal Skills, Budgeting, Management Skills, Internal Controls, Confidentiality, Sensitive Information, Commerce, Accounting Standards
Specialization
Possess a bachelor’s degree of commerce with a minimum of 5 years of relevant experience.certified professional accountant designation would be an asset.strong knowledge of generally accepted accounting standards financial best practices principles ...
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Director of Financial Services at Grande Yellowhead Public School Division
Edson, AB T7E 1S8, Canada - Full Time
Skills Needed
Auditing, Interpersonal Skills, Budgeting, Management Skills, Internal Controls, Confidentiality, Sensitive Information, Commerce, Accounting Standards
Specialization
Possess a bachelor’s degree of commerce with a minimum of 5 years of relevant experience.certified professional accountant designation would be an asset.strong knowledge of generally accepted accounting standards financial best practices principles ...
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Director of Children's Services at St Elizabeths Centre
MHS6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Patient Services Representative at TRI-CENTURY EYE CARE PC
Southampton, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Appointment Management, Insurance Verification, Medical Records Maintenance, Communication, Coordination, Administrative Support, Organizational Skills, Attention To Detail, Hipaa Compliance, Multitasking, Problem Solving, Teamwork, Clerical Tasks, Payment Processing, Patient Interaction
Specialization
A high school diploma or equivalent is required, along with at least 1 year of experience in a medical office or customer service role. Proficiency in basic office software and strong communication skills are essential.
Customer Services Administrator at AJ Bell
Manchester, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication Skills, Numerical Ability, It Skills, Excel, Financial Services, Record Keeping, Problem Solving, Time Management, Teamwork
Specialization
Candidates must have a minimum of 5 GCSEs including Maths and English, along with excellent numerical and communication skills. Competent IT skills and the ability to work under pressure are also required.
Overnight Guest Services Agent at La Jolla Beach Tennis Club Inc
San Diego, CA 92037, USA - Full Time
Skills Needed
Procedure Manuals, Figures, Disabilities, English
Qualification
Graduate
Administration services officer at Medway Community Healthcare CIC
Gillingham ME8 0NJ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate