We are looking for highly motivated individuals who are interested to join our Site Reliability organization for our next generation of Investment and Insurance products as a Site Reliability Engineer. Successful candidates will be working closely with our internal users and development teams to ensure production systems stability in a highly competitive environment.

KEY ACCOUNTABILITIES

• Manage, monitor and operate the system to ensure all business functions are running smoothly.
• Work across teams to continually review, provide feedback, implement best practices to improve the efficiency of the systems and drive future innovation.
• Manage on-going changes while retaining high levels of service availability to our customer base.
• Pragmatically identify root cause for production incidents and lead to implement necessary actions to prevent recurrence.
• Drive incident management process and support a blameless post-mortem culture.
• Automate the system operations to reduce Toil and attain high level of efficiency.

REQUIREMENTS

• Bachelor’s Degree/Diploma in Computer Science, Computer Engineering, or Computer Application. Equivalent experience may be considered.
• 3+ years of experience working in supporting critical applications using API driven technologies
• 2+ years of hands on experience in Python development (preferably with RESTFUL APIs)
• 2+ years of working with a modern stack (AWS, PCF, containers, or Kubernetes)
• 2+ years of Continuous Integration and Continuous Delivery experience through Jenkins or equivalent.
• Experience with modern observability tools such as Grafana, Kibana, or Prometheus preferred.
• Experience working in an Agile (SAFE or Kanban) environment preferred.
• Knowledge and/or experience using SQL and Linux Shell scripting
• Basic understanding of firewalls, load balancers, and networking concepts.
• Communication skills with all levels and team work spirits are essential.
• Proactive with good analytical and organization skills.
• Ability to work independently and multi-tasking .

JOB PURPOSE

• Working with our business units, development teams, and many other units to help maintain the high quality and service level objectives of our systems.
• Optimize the supportability of systems through automation and applying basic SRE principles such as blameless post-mortem, error budget, and automation.
• Provide production support for the application domain when applicable.

RESPONSIBILITIES

• Participate in platform operations management and capacity management.
• Coordinate and implement platform/infrastructure upgrades and releases with technical and business teams.
• React to critical issues immediately - troubleshoot, investigate and apply appropriate solutions to normalise systems operations.
• Provide off-hour/weekend support to ensure production systems stability.
• Troubleshoot problems across a wide range of technical skills (development, CI/CD, infrastructure, etc)
• Maintain awareness of relevant technical and product trends with self-learning and job shadowing.
• Create and maintain the operational documents to reflect system changes and upgrades.
• Ability to communicate effectively, professionally and comfortably, both verbally and in writing across all levels.