Pirnmill Access Solutions is an independently owned plant hire company situated in the North East. We provide powered access equipment and forklifts to customers both locally and nationwide. We are a small and hard working team who pride themselves on providing excellent customer service, as well as providing the highest quality equipment and solutions to our customers.
We are currently seeking a motivated and reliable individual to join our team in a hybrid role within the office. This is an exciting opportunity to gain hands-on experience across multiple aspects of the hire process, including hire desk management, internal sales, customer relations, and administration. You will play a key role in coordinating equipment rentals, ensuring smooth operations, and helping to build strong customer relationships.

Key Responsibilities:

• Work alongside a busy hire office, managing daily activities such as hire contracts, quotations, exchanges, and breakdowns.
• Build and maintain strong relationships with both new and existing customers. Provide excellent customer service and handle queries efficiently.
• Identify potential customers and guide them through the onboarding process, from initial contact to becoming an account customer.
• Assist with organising machine inspections, transport planning, and general administrative tasks related to the hire process.
• Actively raise the profile of the company through social media platforms, promoting our services and building our online presence.

Requirements:

• No prior experience in plant hire is required, as we provide training. However, you should be eager to learn and develop your skills within the industry.
• Strong communication and customer service skills are required, particularly over the phone. Proficiency with Microsoft Office and a willingness to learn our specific hire system. Organisational skills and attention to detail are essential.
• A friendly, outgoing, and confident individual with a positive attitude and a strong work ethic. Reliable, punctual, and able to multitask and prioritise effectively.
• Active on social media with the ability to engage and promote the company online.

The job is based at Durham Road, Birtley.
The working hours are Monday to Thursday 8:00 until 5:30, Friday has an early finish every other week of 8:00 until 14:30.

Benefits:

• Company Pension
• Sick Pay
• 25 Days Annual Leave (plus bank holidays)
• Training and Development Opportunities
• Friendly, Supportive Work Environment

How to Apply:
If you’re looking for a career where you can grow and develop, we’d love to hear from you! Please enclose your CV and a brief cover letter explaining why you would be a good fit for this role.
Job Type: Full-time
Pay: £28,000.00 per year

Benefits:

• Company pension
• Sick pay

Work Location: In perso

• Work alongside a busy hire office, managing daily activities such as hire contracts, quotations, exchanges, and breakdowns.
• Build and maintain strong relationships with both new and existing customers. Provide excellent customer service and handle queries efficiently.
• Identify potential customers and guide them through the onboarding process, from initial contact to becoming an account customer.
• Assist with organising machine inspections, transport planning, and general administrative tasks related to the hire process.
• Actively raise the profile of the company through social media platforms, promoting our services and building our online presence