Full job description

Sales Representative – Immigration Services Job Overview

We are seeking an energetic, motivated, and client-focused Sales Representative to join our immigration consulting team. In this role, you will be responsible for communicating with prospective clients, understanding their immigration-related needs, explaining the firm’s services, and converting qualified inquiries into confirmed consultations or retained clients.

The ideal candidate will have strong communication and sales skills, a professional approach, and the ability to build trust with individuals from diverse cultural backgrounds. This position offers an excellent opportunity to develop your sales and client-relations skills while contributing to the growth of a fast-paced immigration business.

Duties and Responsibilities

• Respond promptly and professionally to inquiries received through phone calls, emails, social media, website forms, and other communication channels.
• Communicate with prospective clients to understand their general immigration goals, background, and service requirements.
• Explain the firm’s immigration services, consultation process, professional fees, and general application procedures clearly and accurately.
• Schedule consultations with authorized immigration professionals and ensure clients receive appointment details and reminders.
• Follow up with prospective clients after initial inquiries and consultations to encourage timely decision-making.
• Convert qualified leads into retained clients by presenting the value of the firm’s services and addressing general service-related questions.
• Maintain accurate records of inquiries, follow-ups, appointments, and client communications in the company’s CRM or case-management system.
• Assist with preparing service agreements, payment instructions, intake forms, and onboarding materials for new clients.
• Coordinate with immigration consultants and case-processing staff to ensure smooth client onboarding and proper transfer of information.
• Build and maintain positive relationships with prospective and existing clients to encourage referrals and repeat business.
• Support promotional campaigns, seminars, webinars, community events, and social media initiatives designed to generate new business.
• Track sales activities, lead-conversion rates, follow-up outcomes, and monthly performance targets.
• Maintain confidentiality and handle personal client information professionally.
• Ensure that immigration advice, eligibility assessments, and legal opinions are provided only by an authorized immigration professional.

Qualifications

• Previous experience in sales, customer service, client relations, immigration services, education consulting, or a related field is preferred.
• Strong communication, interpersonal, negotiation, and follow-up skills.
• Ability to communicate professionally with clients from diverse cultural and linguistic backgrounds.
• Multilingual or bilingual abilities, particularly Punjabi, Hindi, Urdu, or another commonly spoken language, are considered an asset.
• Strong customer-service orientation with a friendly, confident, and professional attitude.
• Ability to explain service packages, professional fees, and general processes clearly.
• Comfortable working with CRM systems, email, telephone communications, social media platforms, and basic office software.
• Strong organizational and time-management skills, with the ability to manage multiple leads and follow-up deadlines.
• Ability to work independently while collaborating effectively with consultants and case-processing staff.
• Goal-oriented, persuasive, and motivated to meet individual and team sales targets.
• Professional telephone etiquette and attention to detail.
• Willingness to learn about Canadian immigration programs and the firm’s services while respecting professional and regulatory boundaries.

What We Are Looking For

We are looking for someone who is passionate about sales, enjoys communicating with people, and can build trust with prospective clients. The successful candidate will be proactive, organized, confident, and committed to delivering a positive client experience from the first inquiry through the onboarding process.

This is a paid position with opportunities to strengthen your sales, communication, customer-service, and client-management skills while contributing meaningfully to the growth of our immigration consulting business.