WE GIVE YOU A WORLD OF POTENTIAL

We are seeking a highly motivated experienced Manager to join a professional service team looking to make significant impact in the world of corporate governance. As a trusted partner to some of the world’s leading companies, Computershare plays a crucial role in helping organisations meet regulatory requirements, solve complex problems, enhance transparency, and operate effectively in today’s everchanging complex compliance and business landscape.
Our clients range from organisations with small global footprints to some of the largest and well-known multinational companies in the world.

As our Governance Services team grows, we are looking for exceptional talent to join us and help deliver exceptional service to our clients, cementing our reputation in the market as a trusted partner to governance professionals. This is an exciting opportunity to join the team at a time of growth and transformation.
As a manager in our Global Governance services, you will lead a team in delivering high-quality entity compliance and corporate support. You will oversee services for a portfolio of key clients while focusing on team leadership, quality client service, and cross-functional collaboration. The role also involves supporting the sales team with pitches and resolving client escalations, ensuring swift resolution and ongoing client satisfaction.

Key Responsibilities

• Manage and oversee a portfolio of clients ensuring their compliance and governance needs are met to the highest standards.
• Serve as the primary client contact for key clients, delivering strategic advice and maintaining communication on regulatory developments.
• Identify and progress opportunities for revenue growth and cross sell within the portfolio.
• Monitor and oversee client budgets, ensuring projects are resourced appropriately and are running to time and budget.
• Lead, mentor, and develop a team of compliance professionals, fostering a culture of high performance and continuous growth.
• Ensure team resources are effectively allocated to meet client and project requirements.
• Implement quality control measures to ensure client deliverables are accurate, timely, and compliant with scope of services and service delivery framework.
• Identify, assess, and mitigate client service and operational risks ensuring compliance with industry regulations and internal process.
• Work with the sales team to offer insights and enhance the Issuer value proposition.
• Support on marketing facing activities and attend events as required.
• Provide feedback to operations, technology, and product teams to refine service processes.
• Stay updated on international compliance updates and changes in regulations, ensuring both clients and the team remain informed of changes and impact.
• Provide expert advice on complex compliance matters.
• Collaborate with client experience and product teams to ensure technology platforms align with client needs and compliance requirements.
• Provide feedback to shape new tools and services, enhancing client satisfaction and retention.

What will you bring to the role?

• Proven experience of global compliance services within a professional or managed service firm.
• Strong knowledge and understanding of the international corporate governance and regulatory compliance landscape.
• Demonstrated leadership and team development skills.
• Excellent client relationship management with a track record of resolving client escalations effectively.
• Experience supporting sales efforts and pitch preparation.
• Strong attention to detail, particularly in quality assurance and service review.
• Ability to collaborate cross-functionally, providing input into process improvements.
• Skilled in building and maintaining collaborative relationships with client stakeholders and colleagues at all levels.
• Strong problem-solving abilities, with a proactive and solution-oriented approach to challenges.
• Ability to work in a dynamic and fast-paced environment, adjusting priorities as needed to meet evolving business needs.
• Skill in navigating complex stakeholder relationships.