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Team Lead - Technical Support (Chat & Email) at Gigmo Solutions
Gurugram, haryana, India - Full Time
Skills Needed
Team Leadership, Technical Support, Performance Monitoring, Coaching, Mentoring, Escalation Management, Sla Adherence, Quality Auditing, Process Improvement, Analytical Thinking, Problem Solving, Remote Team Management, Customer Focus, Written Communication, Troubleshooting, Workload Prioritization
Specialization
Requires a bachelor's degree and over 5 years of customer support experience, including 1-2 years in a leadership role. Candidates must possess strong written communication skills and the ability to manage remote teams in a 24/7 environment.
Experience Required
Minimum 5 year(s)
Sr. Research Scientist/Engineer at VIAVI Solutions
Santa Rosa, California, United States - Full Time
Skills Needed
Optical Interference Filter Design, Thin Film Deposition, Vacuum Processes, Optical Metrology, Sputter Deposition, Material Science, Doe, Spc, Fmea, Project Management, Programming, Ms Excel, Ms Office, Analytical Thinking, Communication Skills, Substrate Preparation
Specialization
Requires a minimum of a Bachelor's degree in Material Science, Physics, Electrical, or Optical Engineering with at least 5 years of experience in thin film deposition. Candidates must be U.S. Persons as defined by ITAR regulations.
Experience Required
Minimum 5 year(s)
IT Support Manager at Gigmo Solutions
Gurugram, haryana, India - Full Time
Skills Needed
Windows Os, It Infrastructure Management, Hardware Troubleshooting, Software Troubleshooting, Network Maintenance, Remote Desktop Tools, Team Handling, System Administration, Technical Support, Problem Solving, Communication Skills, Multitasking, It Documentation, User Account Management, System Monitoring, It Security
Specialization
Requires a minimum of 5 to 10+ years of experience in IT management with strong expertise in Windows environments and hardware/software troubleshooting. Must demonstrate proven team handling capabilities and excellent communication skills.
Experience Required
Minimum 10 year(s)
HR Coordinator at REVCO SOLUTIONS
Durham, North Carolina, United States - Full Time
Skills Needed
Records Management, Onboarding, Recruiting Coordination, Benefits Administration, Microsoft Office, Advanced Excel, Vlookup, Pivot Tables, Hr Communications, Data Entry, Candidate Sourcing, Interview Scheduling
Specialization
A high school diploma is required, while an associate or bachelor's degree in HR or Business is preferred. Candidates must possess advanced Excel skills and prior experience in administrative or HR support.
2nd Shift Process Technician at Altor Solutions
Rome, Georgia, United States - Full Time
Skills Needed
Eps Molding Process, Equipment Troubleshooting, Technical Drawing Interpretation, Erp/Mrp Systems, Mold Changing, Preventative Maintenance, Process Optimization, Lockout/Tagout, Quality Control, Safety Compliance
Specialization
Requires a high school diploma and 3-6 months of manufacturing experience, specifically with EPS molding and mold changing. Must be able to read technical drawings and work a second-shift schedule.
Tactical Trainer at Corps Solutions
Quantico, Virginia, United States - Full Time
Skills Needed
Tactical Training, Equipment Troubleshooting, Live Fire Training, After Action Review, Data Management, Preventive Maintenance, Usmc Combined Arms Tactics, Instructional Systems Design, Range Operations, Exercise Design, Microsoft Office, Curriculum Development, Robotic Systems Operation, Military Doctrine, Site Safety, Vehicle Operation
Specialization
Requires a high school diploma and former USMC 03XX E-6 or above with preferred experience in Fleet Marine Force operations. Must possess a valid driver's license and the ability to obtain military installation access.
Experience Required
Minimum 5 year(s)
Senior Analyst Group / Joint Fires Analyst at Corps Solutions
Quantico, Virginia, United States - Full Time
Skills Needed
Joint Fires Analysis, Marine Corps Planning Process, Tactical And Operational Planning, Joint Targeting Process, Afatds, Jadocs, C2pc, Instruction And Training, Exercise Scenario Development, Analytical Support, Communication Skills, Presentation Skills, Ms Office, Sharepoint, Observer Trainer Collector, Joint Doctrine
Specialization
Requires a bachelor's degree, a TS/SCI clearance, and extensive operational experience in ground combat or aviation C2 systems. Must have significant experience in MEF level command element planning and military education.
Experience Required
Minimum 10 year(s)
Collections Coordinator at Libra Solutions
Las Vegas, Nevada, United States - Full Time
Skills Needed
Account Management, Collections, Legal Administration, Medical Terminology, Written Communication, Interpersonal Skills, Organization, Task Prioritization, Microsoft Excel, Adobe Acrobat, Windows System, Case Management
Specialization
Requires a High School diploma or GED with at least 2 years of experience in a legal or medical administrative role. Proficiency in Microsoft Office and experience with medical or legal collections are required.
Experience Required
Minimum 2 year(s)
Bookkeeper & Payroll Assistant | WRL at Yempo Solutions
Makati, National Capital District, Philippines - Full Time
Skills Needed
Bookkeeping, Payroll Processing, Xero, Accounts Payable, Bank Reconciliation, Excel, Employment Hero, Financial Administration, Month End Preparation, Client Communication, Data Review, Problem Solving
Specialization
Requires strong bookkeeping experience with Xero and proficiency in Excel for data review and reconciliations. Candidates should have a problem-solving mindset and the ability to manage competing priorities independently.
Experience Required
Minimum 2 year(s)
Talen Acquisition-HR Coordinator at REVCO SOLUTIONS
Durham, North Carolina, United States - Full Time
Skills Needed
Candidate Sourcing, Applicant Screening, Interview Scheduling, Onboarding Coordination, Employee Record Maintenance, Hr Reporting, Benefits Administration, High Volume Recruiting, Microsoft Office, Advanced Excel, Confidentiality, Professional Communication
Specialization
A high school diploma is required, while an associate or bachelor's degree in HR or Business is preferred. Candidates should possess strong organizational skills and proficiency in Microsoft Excel for reporting and data management.
**2nd Shift** Production Supervisor at Altor Solutions
Anderson, South Carolina, United States - Full Time
Skills Needed
Production Supervision, Kpi Tracking, Safety Compliance, Process Improvement, Personnel Management, Quality Assurance, Microsoft Office, Machine Maintenance, Resource Planning, Performance Appraisals, Waste Reduction, Conflict Resolution
Specialization
Requires a high school diploma and supervisory experience, with an associate degree and two years of related experience preferred. Proficiency in Microsoft Office and strong leadership competencies are essential.
Experience Required
Minimum 2 year(s)
Range Safety Specialist - Ground at Corps Solutions
Quantico, Virginia, United States - Full Time
Skills Needed
Range Safety Management, Surface Danger Zone Analysis, Ground To Ground Weapons Expertise, Policy Development, Technical Writing, Analytical Problem Solving, Training Program Design, Interpersonal Communication, Ms Office, Range Certification, Operational Planning, Risk Mitigation
Specialization
Requires a high school diploma, a Secret security clearance, and completion of the Range Safety distance learning course. Candidates need at least one year of range safety experience and two years of military experience, preferably as a SNCO or Officer.
Experience Required
Minimum 2 year(s)
Collection Specialist at REVCO SOLUTIONS
Durham, North Carolina, United States - Full Time
Skills Needed
Inbound Calls, Outbound Calls, Customer Service, Call Center Operations, Active Listening, Clear Communication, Computer Proficiency, Analytical Skills, Problem Solving, Negotiating Skills
Specialization
Requires a high school diploma or equivalent and proficiency in basic computer applications. Preferred candidates have one year of customer service or call center experience.
Collections Specialist at REVCO SOLUTIONS
Dayton, Ohio, United States - Full Time
Skills Needed
Customer Service, Call Center Operations, Analytical Skills, Problem Solving, Negotiating, Active Listening, Computer Proficiency, Communication
Specialization
Requires a high school diploma or equivalent and proficiency in basic computer applications. Preference is given to candidates with one year of customer service or call center experience.
Senior Analyst Group / Joint Maneuver Analyst at Corps Solutions
Quantico, Virginia, United States - Full Time
Skills Needed
Tactical Planning, Operational Planning, Marine Corps Planning Process, Joint Doctrine, Joint Targeting Process, Air Tasking Order Process, C2 Systems, Instruction And Training, Analytical Support, Scenario Development, Technical Writing, Ms Office, Sharepoint, C2pc, Communication Skills, Problem Solving
Specialization
Requires a bachelor's degree, a TS/SCI clearance, and extensive operational experience in ground combat or aviation C2. Candidates must have significant MEF-level command element experience and knowledge of military doctrine.
Experience Required
Minimum 10 year(s)
ServiceNow Developer at Brock Solutions
ontario, Manitoba, Canada - Full Time
Skills Needed
N/A
Exercise Control (EXCON-A) Academics (Part Time) at Corps Solutions
Quantico, Virginia, United States - Full Time
Skills Needed
Scenario Development, Academic Product Development, Military Training, Operational Planning, Communication Skills, Presentation Skills, Ms Office, Sharepoint, C2pc, Problem Solving, Interpersonal Skills, Organizational Skills, Dod Modeling And Simulation, Military Doctrine, Tactics, Operational Command Relationships
Specialization
Requires a Master's degree, a TS/SCI security clearance, and extensive operational experience in military planning and command elements. Candidates must have a minimum of eight years of operational experience and three years in military training and education.
Experience Required
Minimum 10 year(s)
External Elements (EXELMS) Communication Strategy (COMMSTRAT) Analyst (Part at Corps Solutions
Quantico, Virginia, United States - Full Time
Skills Needed
Tactical Planning, Operational Planning, Communication Strategy, Military Doctrine, Ms Office, Sharepoint, C2pc, Technical Writing, Presentation Skills, Problem Solving, Interpersonal Skills, Scenario Development, Intelligence Analysis, Joint Planning Process, Event Management, Project Coordination
Specialization
Requires a bachelor's degree, completion of Intermediate Level School, and a Secret security clearance with TS/SCI eligibility. Candidates must have at least eight years of operational experience and three years of military training or planning experience.
Experience Required
Minimum 10 year(s)
Modeling and Simulation Specialist at Corps Solutions
, , Japan - Full Time
Skills Needed
Modeling And Simulation, Call For Fire, Jfo/Jtac Certification, Military Doctrine, Isr Integration, Uas/Drone Operation, C4i/Cop Systems, Analytical Skills, Problem Solving, Organizational Skills, Instructional Training, After Action Review, Exercise Development, Database Translation, Communication Skills, Nato Secret Clearance
Specialization
Requires a high school diploma and at least five years of operational combat arms experience with a focus on ground/air fires coordination. A NATO-Secret security clearance and a valid U.S. Passport are mandatory.
Experience Required
Minimum 5 year(s)
Policy Support Analyst at Corps Solutions
Quantico, Virginia, United States - Full Time
Skills Needed
Policy Writing, Administrative Support, Program Analysis, Resource Planning, Tasker Management, Defense Travel System, Ms Office, Adobe Acrobat, Analytical Thinking, Problem Solving, Oral Communication, Written Communication, Organizational Skills, Prioritization, Google Applications, Data Entry
Specialization
Requires a Bachelor's degree or a High School Diploma with 5 years of experience, plus at least 3 years of general administrative or business experience. A Secret security clearance and proficiency in MS Office are mandatory.
Experience Required
Minimum 2 year(s)
Team Lead - Technical Support (Chat & Email) at Gigmo Solutions
Gurugram, haryana, India -
Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Leadership, Technical Support, Performance Monitoring, Coaching, Mentoring, Escalation Management, SLA Adherence, Quality Auditing, Process Improvement, Analytical Thinking, Problem Solving, Remote Team Management, Customer Focus, Written Communication, Troubleshooting, Workload Prioritization

Industry

Information Technology & Services

Description
About the Company: Gigmo Solutions Pvt. Ltd. is a fast-growing global organization with presence across multiple regions including the Americas, Europe, Africa, and Asia. The company specializes in multilingual customer support and leverages AI-driven solutions and a global gig workforce to deliver efficient and scalable support services. Key Responsibilities: Lead and manage a team of Technical Support Agents (chat & email). Monitor team performance and provide regular feedback, coaching, and mentoring. Ensure high-quality customer interactions with clear and accurate communication. Handle customer escalations and resolve complex technical issues. Ensure adherence to SLAs, response time, and resolution targets. Manage and prioritize team workload and support queues effectively. Assist team members in troubleshooting and resolving customer issues. Collaborate with cross-functional teams for issue resolution. Conduct quality audits and ensure compliance with SOPs. Identify process gaps and drive continuous improvement initiatives. Track key performance metrics (CSAT, productivity, SLA adherence). Prepare and share performance reports with management. Qualifications: Bachelor’s degree (B.Sc./BCA/BA/BCom/BBA/BSc IT or equivalent). 5+ years of experience in customer support (chat/email). Minimum 1–2 years of experience in a team handling or leadership role. Excellent written communication skills with attention to detail. Strong analytical and problem-solving abilities. Familiarity with customer support tools and chat platforms. Ability to manage remote teams and multitask effectively. High level of empathy, patience, and customer focus. Work Details: Location: Remote (Anywhere in India) Shift: Rotational (24/7 environment) Hardware: Laptop (16GB RAM, Windows 11), Internet speed 50 Mbps
Responsibilities
Lead and manage a team of technical support agents focusing on chat and email channels. Monitor performance metrics, handle complex escalations, and drive continuous process improvements to ensure high-quality customer interactions.
Team Lead - Technical Support (Chat & Email) at Gigmo Solutions
Gurugram, haryana, India - Full Time
Skills Needed
Team Leadership, Technical Support, Performance Monitoring, Coaching, Mentoring, Escalation Management, Sla Adherence, Quality Auditing, Process Improvement, Analytical Thinking, Problem Solving, Remote Team Management, Customer Focus, Written Communication, Troubleshooting, Workload Prioritization
Specialization
Requires a bachelor's degree and over 5 years of customer support experience, including 1-2 years in a leadership role. Candidates must possess strong written communication skills and the ability to manage remote teams in a 24/7 environment.
Experience Required
Minimum 5 year(s)
Sr. Research Scientist/Engineer at VIAVI Solutions
Santa Rosa, California, United States - Full Time
Skills Needed
Optical Interference Filter Design, Thin Film Deposition, Vacuum Processes, Optical Metrology, Sputter Deposition, Material Science, Doe, Spc, Fmea, Project Management, Programming, Ms Excel, Ms Office, Analytical Thinking, Communication Skills, Substrate Preparation
Specialization
Requires a minimum of a Bachelor's degree in Material Science, Physics, Electrical, or Optical Engineering with at least 5 years of experience in thin film deposition. Candidates must be U.S. Persons as defined by ITAR regulations.
Experience Required
Minimum 5 year(s)
IT Support Manager at Gigmo Solutions
Gurugram, haryana, India - Full Time
Skills Needed
Windows Os, It Infrastructure Management, Hardware Troubleshooting, Software Troubleshooting, Network Maintenance, Remote Desktop Tools, Team Handling, System Administration, Technical Support, Problem Solving, Communication Skills, Multitasking, It Documentation, User Account Management, System Monitoring, It Security
Specialization
Requires a minimum of 5 to 10+ years of experience in IT management with strong expertise in Windows environments and hardware/software troubleshooting. Must demonstrate proven team handling capabilities and excellent communication skills.
Experience Required
Minimum 10 year(s)
HR Coordinator at REVCO SOLUTIONS
Durham, North Carolina, United States - Full Time
Skills Needed
Records Management, Onboarding, Recruiting Coordination, Benefits Administration, Microsoft Office, Advanced Excel, Vlookup, Pivot Tables, Hr Communications, Data Entry, Candidate Sourcing, Interview Scheduling
Specialization
A high school diploma is required, while an associate or bachelor's degree in HR or Business is preferred. Candidates must possess advanced Excel skills and prior experience in administrative or HR support.
2nd Shift Process Technician at Altor Solutions
Rome, Georgia, United States - Full Time
Skills Needed
Eps Molding Process, Equipment Troubleshooting, Technical Drawing Interpretation, Erp/Mrp Systems, Mold Changing, Preventative Maintenance, Process Optimization, Lockout/Tagout, Quality Control, Safety Compliance
Specialization
Requires a high school diploma and 3-6 months of manufacturing experience, specifically with EPS molding and mold changing. Must be able to read technical drawings and work a second-shift schedule.
Tactical Trainer at Corps Solutions
Quantico, Virginia, United States - Full Time
Skills Needed
Tactical Training, Equipment Troubleshooting, Live Fire Training, After Action Review, Data Management, Preventive Maintenance, Usmc Combined Arms Tactics, Instructional Systems Design, Range Operations, Exercise Design, Microsoft Office, Curriculum Development, Robotic Systems Operation, Military Doctrine, Site Safety, Vehicle Operation
Specialization
Requires a high school diploma and former USMC 03XX E-6 or above with preferred experience in Fleet Marine Force operations. Must possess a valid driver's license and the ability to obtain military installation access.
Experience Required
Minimum 5 year(s)
Senior Analyst Group / Joint Fires Analyst at Corps Solutions
Quantico, Virginia, United States - Full Time
Skills Needed
Joint Fires Analysis, Marine Corps Planning Process, Tactical And Operational Planning, Joint Targeting Process, Afatds, Jadocs, C2pc, Instruction And Training, Exercise Scenario Development, Analytical Support, Communication Skills, Presentation Skills, Ms Office, Sharepoint, Observer Trainer Collector, Joint Doctrine
Specialization
Requires a bachelor's degree, a TS/SCI clearance, and extensive operational experience in ground combat or aviation C2 systems. Must have significant experience in MEF level command element planning and military education.
Experience Required
Minimum 10 year(s)
Collections Coordinator at Libra Solutions
Las Vegas, Nevada, United States - Full Time
Skills Needed
Account Management, Collections, Legal Administration, Medical Terminology, Written Communication, Interpersonal Skills, Organization, Task Prioritization, Microsoft Excel, Adobe Acrobat, Windows System, Case Management
Specialization
Requires a High School diploma or GED with at least 2 years of experience in a legal or medical administrative role. Proficiency in Microsoft Office and experience with medical or legal collections are required.
Experience Required
Minimum 2 year(s)
Bookkeeper & Payroll Assistant | WRL at Yempo Solutions
Makati, National Capital District, Philippines - Full Time
Skills Needed
Bookkeeping, Payroll Processing, Xero, Accounts Payable, Bank Reconciliation, Excel, Employment Hero, Financial Administration, Month End Preparation, Client Communication, Data Review, Problem Solving
Specialization
Requires strong bookkeeping experience with Xero and proficiency in Excel for data review and reconciliations. Candidates should have a problem-solving mindset and the ability to manage competing priorities independently.
Experience Required
Minimum 2 year(s)
Talen Acquisition-HR Coordinator at REVCO SOLUTIONS
Durham, North Carolina, United States - Full Time
Skills Needed
Candidate Sourcing, Applicant Screening, Interview Scheduling, Onboarding Coordination, Employee Record Maintenance, Hr Reporting, Benefits Administration, High Volume Recruiting, Microsoft Office, Advanced Excel, Confidentiality, Professional Communication
Specialization
A high school diploma is required, while an associate or bachelor's degree in HR or Business is preferred. Candidates should possess strong organizational skills and proficiency in Microsoft Excel for reporting and data management.
**2nd Shift** Production Supervisor at Altor Solutions
Anderson, South Carolina, United States - Full Time
Skills Needed
Production Supervision, Kpi Tracking, Safety Compliance, Process Improvement, Personnel Management, Quality Assurance, Microsoft Office, Machine Maintenance, Resource Planning, Performance Appraisals, Waste Reduction, Conflict Resolution
Specialization
Requires a high school diploma and supervisory experience, with an associate degree and two years of related experience preferred. Proficiency in Microsoft Office and strong leadership competencies are essential.
Experience Required
Minimum 2 year(s)
Range Safety Specialist - Ground at Corps Solutions
Quantico, Virginia, United States - Full Time
Skills Needed
Range Safety Management, Surface Danger Zone Analysis, Ground To Ground Weapons Expertise, Policy Development, Technical Writing, Analytical Problem Solving, Training Program Design, Interpersonal Communication, Ms Office, Range Certification, Operational Planning, Risk Mitigation
Specialization
Requires a high school diploma, a Secret security clearance, and completion of the Range Safety distance learning course. Candidates need at least one year of range safety experience and two years of military experience, preferably as a SNCO or Officer.
Experience Required
Minimum 2 year(s)
Collection Specialist at REVCO SOLUTIONS
Durham, North Carolina, United States - Full Time
Skills Needed
Inbound Calls, Outbound Calls, Customer Service, Call Center Operations, Active Listening, Clear Communication, Computer Proficiency, Analytical Skills, Problem Solving, Negotiating Skills
Specialization
Requires a high school diploma or equivalent and proficiency in basic computer applications. Preferred candidates have one year of customer service or call center experience.
Collections Specialist at REVCO SOLUTIONS
Dayton, Ohio, United States - Full Time
Skills Needed
Customer Service, Call Center Operations, Analytical Skills, Problem Solving, Negotiating, Active Listening, Computer Proficiency, Communication
Specialization
Requires a high school diploma or equivalent and proficiency in basic computer applications. Preference is given to candidates with one year of customer service or call center experience.
Senior Analyst Group / Joint Maneuver Analyst at Corps Solutions
Quantico, Virginia, United States - Full Time
Skills Needed
Tactical Planning, Operational Planning, Marine Corps Planning Process, Joint Doctrine, Joint Targeting Process, Air Tasking Order Process, C2 Systems, Instruction And Training, Analytical Support, Scenario Development, Technical Writing, Ms Office, Sharepoint, C2pc, Communication Skills, Problem Solving
Specialization
Requires a bachelor's degree, a TS/SCI clearance, and extensive operational experience in ground combat or aviation C2. Candidates must have significant MEF-level command element experience and knowledge of military doctrine.
Experience Required
Minimum 10 year(s)
ServiceNow Developer at Brock Solutions
ontario, Manitoba, Canada - Full Time
Skills Needed
N/A
Exercise Control (EXCON-A) Academics (Part Time) at Corps Solutions
Quantico, Virginia, United States - Full Time
Skills Needed
Scenario Development, Academic Product Development, Military Training, Operational Planning, Communication Skills, Presentation Skills, Ms Office, Sharepoint, C2pc, Problem Solving, Interpersonal Skills, Organizational Skills, Dod Modeling And Simulation, Military Doctrine, Tactics, Operational Command Relationships
Specialization
Requires a Master's degree, a TS/SCI security clearance, and extensive operational experience in military planning and command elements. Candidates must have a minimum of eight years of operational experience and three years in military training and education.
Experience Required
Minimum 10 year(s)
External Elements (EXELMS) Communication Strategy (COMMSTRAT) Analyst (Part at Corps Solutions
Quantico, Virginia, United States - Full Time
Skills Needed
Tactical Planning, Operational Planning, Communication Strategy, Military Doctrine, Ms Office, Sharepoint, C2pc, Technical Writing, Presentation Skills, Problem Solving, Interpersonal Skills, Scenario Development, Intelligence Analysis, Joint Planning Process, Event Management, Project Coordination
Specialization
Requires a bachelor's degree, completion of Intermediate Level School, and a Secret security clearance with TS/SCI eligibility. Candidates must have at least eight years of operational experience and three years of military training or planning experience.
Experience Required
Minimum 10 year(s)
Modeling and Simulation Specialist at Corps Solutions
, , Japan - Full Time
Skills Needed
Modeling And Simulation, Call For Fire, Jfo/Jtac Certification, Military Doctrine, Isr Integration, Uas/Drone Operation, C4i/Cop Systems, Analytical Skills, Problem Solving, Organizational Skills, Instructional Training, After Action Review, Exercise Development, Database Translation, Communication Skills, Nato Secret Clearance
Specialization
Requires a high school diploma and at least five years of operational combat arms experience with a focus on ground/air fires coordination. A NATO-Secret security clearance and a valid U.S. Passport are mandatory.
Experience Required
Minimum 5 year(s)
Policy Support Analyst at Corps Solutions
Quantico, Virginia, United States - Full Time
Skills Needed
Policy Writing, Administrative Support, Program Analysis, Resource Planning, Tasker Management, Defense Travel System, Ms Office, Adobe Acrobat, Analytical Thinking, Problem Solving, Oral Communication, Written Communication, Organizational Skills, Prioritization, Google Applications, Data Entry
Specialization
Requires a Bachelor's degree or a High School Diploma with 5 years of experience, plus at least 3 years of general administrative or business experience. A Secret security clearance and proficiency in MS Office are mandatory.
Experience Required
Minimum 2 year(s)