We are offering a permanent employment opportunity for a Medical Customer Service Rep in Ventura, California. This role operates within the healthcare industry and is primarily office-based. As a Medical Customer Service Rep, you will be entrusted with the responsibility of handling inbound and outbound calls, patient enrollment, and repeat order opportunities in a detail oriented manner.

• Handle customer queries and resolve inquiries, demonstrating proficiency in various computer programs and CRM.
• Engage in research for problem resolution and communicate the outcomes to customers as required.
• Undertake outbound calls in response to customer inquiries documented on the correspondence or other approved marketing leads.
• Maintain and update all relevant records in PreQ and Direct, adhering to Corporate Compliance Guidelines.
• Ensure adherence to all departmental and corporate policies and/or procedures to set a positive example for co-workers.
• Assist the department’s leadership team in achieving departmental goals through task completion and continued training.
• Establish and maintain effective working relationships with customers and co-workers.
• Remain flexible in scheduling to meet the changing business requirements of the position.
• Ensure adherence to safety practices and good housekeeping and quality procedures.
• Perform additional duties as directed by departmental management.
• A minimum of three years of experience as a Medical Customer Service Representative or in a similar role.
• Proficiency in using computer programs and CRM tools effectively.
• Solid knowledge and experience with EHR Systems.
• Demonstrated ability to handle answering inbound calls in a fast-paced environment.
• Experience with Allscripts and Cerner Technologies is desired.
• Proven ability in handling authorizations accurately and promptly.
• Comprehensive understanding of benefit and billing functions.
• Prior experience in a call center or customer service environment is a must.
  TalentMatch ®
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
  © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use