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Manager, Account Management at SmithRx
, , - Full Time
Skills Needed
Customer Success, Account Management, Healthcare Benefits, Pharmacy Benefits, Commercial Health Insurance, Conflict Resolution, Coaching, Team Management, Communication, Problem Solving, Client Relationship Management, Cross Functional Collaboration, Customer Satisfaction, Team Goals, Product Adoption, Risk Management
Specialization
Candidates should have over 5 years of experience in Customer Success or Account Management leadership roles, along with a strong understanding of healthcare benefits. Excellent communication skills and a customer-centric mindset are essential.
Experience Required
Minimum 5 year(s)
Senior Account Manager - FL at SGS
Orlando, Florida, United States - Full Time
Skills Needed
Business Development, Client Service, Solution Based Selling, Sales Process, Customer Relationship Management, Market Intelligence, Communication Skills, Leadership, Critical Thinking, Microsoft Office, Environmental Services, Networking, Problem Solving, Value Proposition, Technical Sales, Project Management
Specialization
A Bachelor’s degree in a relevant field and 5 years of experience in technical sales, project management, or customer service are required. Strong communication skills, leadership abilities, and proficiency in Microsoft Office are also necessary.
Experience Required
Minimum 5 year(s)
Accounts Receivable Manager at Texas Petroleum Group
Houston, TX 77077, USA - Full Time
Skills Needed
Finance, Analytical Skills, Excel, Customer Service Skills
Specialization
Accounting finance or related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Account Manager - Transport at Worldline
Remote, Scotland, United Kingdom - Full Time
Skills Needed
Childbirth, Sales Management, Color
Qualification
Graduate
Account Manager - Money2020 at Informa Group Plc
London WC1V 6LF, , United Kingdom - Full Time
Skills Needed
Communication Skills, Customer Service, Salesforce, Presentation Skills, Financial Services, Computer Skills, Powerpoint, Excel
Qualification
Graduate
Accountmanager buitendienst at Etran
Eindhoven, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Account Manager - Marketing at Art Revo
Dubai, , United Arab Emirates - Full Time
Skills Needed
English, Interpersonal Skills, Platforms
Qualification
Graduate
Tiktok Shop Account Manager at INNOVATIVE HUB SG PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Communication Skills, Content Strategy, Analytical Skills, Features, Communications, Performance Metrics, E Commerce
Specialization
Marketing business communications or a related field
Qualification
Graduate
Sales_Account Sales Manager at Red Bull
Aston Township, Pennsylvania, United States - Full Time
Skills Needed
Sales, Account Management, Customer Service, Inventory Management, Product Display, Relationship Building, Market Analysis, Team Collaboration, Brand Management, Merchandising, Communication, Problem Solving, Time Management, Negotiation, Presentation Skills, Safety Standards
Specialization
Candidates must have a valid US Driver’s License and be at least 21 years of age. Experience in sales and account management is preferred, along with the ability to lift and transport inventory.
Experience Required
Minimum 2 year(s)
Account Manager (Part Time) at iad
Porto, , Portugal - Full Time
Skills Needed
Customer Service, Process Management, Real Estate, Communication, Organization, Interpersonal Skills, Proactivity, Basic Computer Skills
Specialization
Previous experience in customer service, process management, or the real estate sector is valued. Excellent communication skills in both Portuguese and English, along with strong organizational and interpersonal skills, are essential.
Entry Level Account Manager at Eminent Management Group Inc
Gresham, Oregon, USA - Full Time
Skills Needed
Entrepreneurship, Customer Service, Communications, Sports
Qualification
BSc
Experience Required
Minimum 2 year(s)
Account Manager, Healthcare at Palo Alto Networks
Baton Rouge, Louisiana, United States - Full Time
Skills Needed
Account Management, Sales, Consultative Selling, Saas, Networking, Security, Technical Aptitude, Problem Solving, Relationship Building, Sales Cycle, Time Management, Forecasting, Value Proposition, Industry Trends, Channel Partners, Zero Trust Security
Specialization
Candidates should have experience with SaaS-based architectures and demonstrated success in selling complex solutions. A strong technical aptitude and the ability to cultivate relationships with channel partners are also essential.
Experience Required
Minimum 5 year(s)
Accounts Receivable Manager at Bidx1
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Interpersonal Skills, Purchasing, Analytical Skills
Qualification
Graduate
Account Development Manager at USDTL
Remote, Oregon, USA - Full Time
Skills Needed
Air, Presentation Skills, Conferences, Travel, Microsoft Teams, Vendors, Hospital Sales, Hospitals, Healthcare Industry
Specialization
Administration, Business, Management
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Entry Level Account Manager at Atlas Hartmann
Hialeah, FL 33015, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Key Account Manager (m/w/d) at Janz Tec AG
33100 Paderborn, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Account Manager- Technology at Lockton Inc
San Francisco, California, USA - Full Time
Skills Needed
Aircraft, Health Insurance, Addition, Interpersonal Skills, It, Dignity, Professional Manner, Management Skills, Insurance Brokerage
Specialization
Business administration or related field and/or years of experience equivalent
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Collections Account Manager at Byrider
East Dundee, IL 60118, USA - Full Time
Skills Needed
Customer Retention
Qualification
Graduate
Manager, Revenue Accounting at National Retail Federation Inc
Washington, District of Columbia, United States - Full Time
Skills Needed
Accounting, Analytical Skills, Financial Reporting, Cash Management, Revenue Recognition, Invoicing, Collections, Database Management, Microsoft Excel, Communication, Collaboration, Attention To Detail, Problem Solving, Event Management, Audit Preparation, Customer Service
Specialization
Candidates must have a bachelor's degree in Accounting or equivalent experience, along with a minimum of five years in a related field. Strong analytical skills and proficiency in accounting software and Microsoft Excel are essential.
Experience Required
Minimum 5 year(s)
Account Manager - Corporate at Daniel J Edelman Holdings
Sydney, New South Wales, Australia - Full Time
Skills Needed
Client Management, Project Management, Communication, Media Relations, Team Leadership, Writing Skills, Business Development, Strategic Planning
Specialization
The ideal candidate will have proven client and project management experience and the ability to flourish in a high-performing environment. They should also possess excellent writing skills and a strong knowledge of the local media landscape.
Experience Required
Minimum 2 year(s)
Manager, Account Management at SmithRx
, , -
Full Time


Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success, Account Management, Healthcare Benefits, Pharmacy Benefits, Commercial Health Insurance, Conflict Resolution, Coaching, Team Management, Communication, Problem Solving, Client Relationship Management, Cross-functional Collaboration, Customer Satisfaction, Team Goals, Product Adoption, Risk Management

Industry

Hospitals and Health Care

Description
Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Always operate with honesty and transparency so we earn the trust of our clients. Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes. Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought. Job Summary: The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We proactively identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients. The Manager of Customer Success and Account Management is responsible for a team of individuals driving the ongoing attainment of outcomes, product adoption, and complete post-sale success and satisfaction of SmithRx customers. This role will serve as internal champion and quarterback, coordinating the cross functional approach required for sustained customer success and growth. Key focus areas will include setting team goals/priorities, managing and improving the CSAT scores, enabling effective account coverage, and creating an inspiring team environment. What you will do: Establish clear team goals/priorities in alignment with broader Customer Success and Account Management strategy. Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores. Manage the achievement of key performance indicators for team’s portfolio identified accounts. Perform regular team member coaching and identify team’s training opportunities Manage portfolio of accounts toward optimal coverage targets by planning appropriate team capacity Build trusting relationships with client operational leadership Maintain a comprehensive understanding of business challenges faced by customers Assist leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessary Identify product gaps by conducting business impact assessments and proactively manage client expectations Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is established Actively participate in the full interview and onboarding life cycle What you will bring to SmithRx: 5+ years in Customer Success/ Account Management leadership roles with direct reports required 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required A positive, growth mindset with the ability to stay calm under pressure while driving towards solutions An obsession with customer experience and customer satisfaction A passion for solving difficult problems together in collaboration with the broader teams Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved Ability to work independently as well as part of an extended, cross-functional team Self-driven, results-oriented and disciplined work ethic Ability to take initiative with little to no direction Be transparent and honest in a positive, professional and polite manner Expert conflict resolution skills Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or team member’s point of view Ability to navigate unique and individual team member scenarios while providing coaching through day-to-day challenges, and mentoring through a long-term relationship-based approach to drive long term individual success Bachelors or equivalent work experience required Travel requirements: 10-15% What SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disability Discretionary Paid Time Off 12 Paid Holidays Wellness Benefits Commuter Benefits Paid Parental Leave benefits Employee Assistance Program (EAP) Well-stocked kitchen in office locations Professional development and training opportunities
Responsibilities
The Manager of Customer Success and Account Management is responsible for leading a team to ensure customer satisfaction and product adoption. This role involves managing key performance indicators and building relationships with clients to drive success.
Manager, Account Management at SmithRx
, , - Full Time
Skills Needed
Customer Success, Account Management, Healthcare Benefits, Pharmacy Benefits, Commercial Health Insurance, Conflict Resolution, Coaching, Team Management, Communication, Problem Solving, Client Relationship Management, Cross Functional Collaboration, Customer Satisfaction, Team Goals, Product Adoption, Risk Management
Specialization
Candidates should have over 5 years of experience in Customer Success or Account Management leadership roles, along with a strong understanding of healthcare benefits. Excellent communication skills and a customer-centric mindset are essential.
Experience Required
Minimum 5 year(s)
Senior Account Manager - FL at SGS
Orlando, Florida, United States - Full Time
Skills Needed
Business Development, Client Service, Solution Based Selling, Sales Process, Customer Relationship Management, Market Intelligence, Communication Skills, Leadership, Critical Thinking, Microsoft Office, Environmental Services, Networking, Problem Solving, Value Proposition, Technical Sales, Project Management
Specialization
A Bachelor’s degree in a relevant field and 5 years of experience in technical sales, project management, or customer service are required. Strong communication skills, leadership abilities, and proficiency in Microsoft Office are also necessary.
Experience Required
Minimum 5 year(s)
Accounts Receivable Manager at Texas Petroleum Group
Houston, TX 77077, USA - Full Time
Skills Needed
Finance, Analytical Skills, Excel, Customer Service Skills
Specialization
Accounting finance or related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Account Manager - Transport at Worldline
Remote, Scotland, United Kingdom - Full Time
Skills Needed
Childbirth, Sales Management, Color
Qualification
Graduate
Account Manager - Money2020 at Informa Group Plc
London WC1V 6LF, , United Kingdom - Full Time
Skills Needed
Communication Skills, Customer Service, Salesforce, Presentation Skills, Financial Services, Computer Skills, Powerpoint, Excel
Qualification
Graduate
Accountmanager buitendienst at Etran
Eindhoven, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Account Manager - Marketing at Art Revo
Dubai, , United Arab Emirates - Full Time
Skills Needed
English, Interpersonal Skills, Platforms
Qualification
Graduate
Tiktok Shop Account Manager at INNOVATIVE HUB SG PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Communication Skills, Content Strategy, Analytical Skills, Features, Communications, Performance Metrics, E Commerce
Specialization
Marketing business communications or a related field
Qualification
Graduate
Sales_Account Sales Manager at Red Bull
Aston Township, Pennsylvania, United States - Full Time
Skills Needed
Sales, Account Management, Customer Service, Inventory Management, Product Display, Relationship Building, Market Analysis, Team Collaboration, Brand Management, Merchandising, Communication, Problem Solving, Time Management, Negotiation, Presentation Skills, Safety Standards
Specialization
Candidates must have a valid US Driver’s License and be at least 21 years of age. Experience in sales and account management is preferred, along with the ability to lift and transport inventory.
Experience Required
Minimum 2 year(s)
Account Manager (Part Time) at iad
Porto, , Portugal - Full Time
Skills Needed
Customer Service, Process Management, Real Estate, Communication, Organization, Interpersonal Skills, Proactivity, Basic Computer Skills
Specialization
Previous experience in customer service, process management, or the real estate sector is valued. Excellent communication skills in both Portuguese and English, along with strong organizational and interpersonal skills, are essential.
Entry Level Account Manager at Eminent Management Group Inc
Gresham, Oregon, USA - Full Time
Skills Needed
Entrepreneurship, Customer Service, Communications, Sports
Qualification
BSc
Experience Required
Minimum 2 year(s)
Account Manager, Healthcare at Palo Alto Networks
Baton Rouge, Louisiana, United States - Full Time
Skills Needed
Account Management, Sales, Consultative Selling, Saas, Networking, Security, Technical Aptitude, Problem Solving, Relationship Building, Sales Cycle, Time Management, Forecasting, Value Proposition, Industry Trends, Channel Partners, Zero Trust Security
Specialization
Candidates should have experience with SaaS-based architectures and demonstrated success in selling complex solutions. A strong technical aptitude and the ability to cultivate relationships with channel partners are also essential.
Experience Required
Minimum 5 year(s)
Accounts Receivable Manager at Bidx1
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Interpersonal Skills, Purchasing, Analytical Skills
Qualification
Graduate
Account Development Manager at USDTL
Remote, Oregon, USA - Full Time
Skills Needed
Air, Presentation Skills, Conferences, Travel, Microsoft Teams, Vendors, Hospital Sales, Hospitals, Healthcare Industry
Specialization
Administration, Business, Management
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Entry Level Account Manager at Atlas Hartmann
Hialeah, FL 33015, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Key Account Manager (m/w/d) at Janz Tec AG
33100 Paderborn, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Account Manager- Technology at Lockton Inc
San Francisco, California, USA - Full Time
Skills Needed
Aircraft, Health Insurance, Addition, Interpersonal Skills, It, Dignity, Professional Manner, Management Skills, Insurance Brokerage
Specialization
Business administration or related field and/or years of experience equivalent
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Collections Account Manager at Byrider
East Dundee, IL 60118, USA - Full Time
Skills Needed
Customer Retention
Qualification
Graduate
Manager, Revenue Accounting at National Retail Federation Inc
Washington, District of Columbia, United States - Full Time
Skills Needed
Accounting, Analytical Skills, Financial Reporting, Cash Management, Revenue Recognition, Invoicing, Collections, Database Management, Microsoft Excel, Communication, Collaboration, Attention To Detail, Problem Solving, Event Management, Audit Preparation, Customer Service
Specialization
Candidates must have a bachelor's degree in Accounting or equivalent experience, along with a minimum of five years in a related field. Strong analytical skills and proficiency in accounting software and Microsoft Excel are essential.
Experience Required
Minimum 5 year(s)
Account Manager - Corporate at Daniel J Edelman Holdings
Sydney, New South Wales, Australia - Full Time
Skills Needed
Client Management, Project Management, Communication, Media Relations, Team Leadership, Writing Skills, Business Development, Strategic Planning
Specialization
The ideal candidate will have proven client and project management experience and the ability to flourish in a high-performing environment. They should also possess excellent writing skills and a strong knowledge of the local media landscape.
Experience Required
Minimum 2 year(s)
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