Job Title: Account Supervisor
Location: [Insert Location]
Reporting to: Account Manager
Job Type: [Full-time / Permanent]
Salary: [Insert Salary Range if available]
Job Purpose / Overview
At HSL Compliance, we’re committed to developing driven individuals who want to grow a long-term, rewarding career. As a national leader in the legionella compliance industry, we provide vital services to a wide range of Local Authorities, Housing Associations, and private sector clients across the UK.
We are currently looking to recruit an Account Supervisor – Service Delivery Supervisor to join our expanding and dynamic team. This hybrid role combines both operational field delivery and staff supervision, with approximately 50% focused on revenue-generating service work and 50% on leading and supporting site engineers.
About Us
HSL Compliance is a leading risk and compliance specialist, helping organisations meet health, safety, and environmental regulations. Our expert services include water safety, hazardous materials, fire safety, and more—ensuring our clients remain compliant and communities stay protected.
As a Service Delivery Supervisor, you will be a core member of our operations team, playing a vital role in ensuring smooth, compliant, and efficient service delivery. You’ll be instrumental in building strong relationships, enhancing operational performance, and supporting our team of field engineers in delivering critical services to our clients.
What We’re Looking For

We are seeking a confident and capable leader with:

• People-Focused Mindset – You thrive when supporting others and enjoy building trust-based relationships with both clients and field engineers.
• Proven Experience in Compliance Services – Ideally with a strong understanding of ACoP L8 water safety guidelines and a background in water hygiene or related industries.
• Hands-On Leadership – You’re ready to step in and support the team operationally while also guiding and managing engineers to be their best.
• Strong Organisational Skills – You’re detail-oriented and can juggle competing priorities, ensuring KPIs are met and issues are resolved quickly.
• Proactive Problem-Solving – You identify and address challenges before they escalate and act as the first line of support for performance and operational concerns.
• Tech-Savvy and Process-Oriented – Comfortable using digital systems, mobile work management tools, and spreadsheets to help monitor performance and service delivery.
• A Full UK Driving Licence – Essential for visiting sites and supporting regional teams.

Key Responsibilities

Service Delivery:

• Ensure all works are delivered safely and in accordance with risk assessments, method statements, and client specifications.
• Conduct site audits and competency assessments of engineers to ensure high standards.
• Oversee and update contractual KPIs, proactively resolving issues with scheduling and missed visits.
• Attend urgent or short-notice jobs as needed to avoid service cancellations and client disruptions.
• Support scheduling teams by resolving access issues and ensuring optimal resource planning.

Resource Utilisation & Team Supervision:

• Maximise engineer efficiency and ensure effective route and work plan adherence.
• Supervise site engineers day-to-day, reviewing timesheets, holiday requests, expense claims, and handling minor performance or conduct issues.
• Act as the first point of contact for engineers regarding vehicle issues, PPE, equipment, and technical support.
• Provide regular coaching and knowledge sharing to build team capability and competency.
• Escalate complex issues to the Account Manager and keep accurate records of disciplinary or performance discussions.

Client & Account Support:

• Build and maintain positive client relationships, ensuring services align with their needs.
• Identify and flag any areas of non-compliance and support the account team in delivering corrective actions.
• Represent the company professionally and consistently uphold our corporate image and values.

Person Specification

• Excellent communication and interpersonal skills
• Experience conducting water hygiene testing in line with ACoP L8
• Strong organisational and time-management skills
• Full UK Driving Licence
• Positive, proactive attitude with the ability to work independently and as part of a team
• GCSE Grade C (or equivalent) in English and Maths
• ICT literate with working knowledge of Microsoft Office (Excel, Outlook)

Financial Rewards & Benefits

We’re proud to support our team with a comprehensive benefits package that includes:

• Competitive salary
• 25 days annual leave + Bank Holidays
• Company pension scheme
• Company Sick Pay Scheme
• Free on-site parking
• KinHub – Our Employee Assistance Programme supporting mental health, financial wellbeing, and more
• Reward Gateway – Exclusive employee discounts at hundreds of top retailers
• Free eye test every 2 years
• Equal Opportunities Employer – Disability Confident

Ready to Apply?
If you’re a motivated, people-driven professional looking to step into a leadership role in service delivery, we’d love to hear from you. Apply now and take the next step in your career with HSL Compliance—where your work truly matters

Please refer the Job description for details