About the job

We are the leading e-commerce company in the window and door sector in Europe. Behind our nine online shops is Neuffer Fenster + Türen GmbH, founded in Stuttgart in 1872. We see ourselves as a technology company, are proud of our ambitious team and are always looking for talented people who would like to be part of our success story.

Tasks

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• Act as the first point of contact for customers regarding delivery status, scheduling and logistics-related questions
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• Coordinate with logistics partners and carriers to track shipments and resolve delivery issues
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• Handle customer inquiries related to delays, delivery appointments and shipment updates
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• Support the daily management of international deliveries across multiple markets
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• Monitor delivery performance and identify recurring issues or improvement opportunities
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• Work closely with customer care, sales, suppliers and logistics partners to ensure smooth delivery processes
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• Support the improvement and documentation of logistics processes and workflows
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• Handle logistics-related escalations and ensure timely solutions for customers and internal stakeholders
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Requirements

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• Initial professional experience in logistics, transportation, customer operations or a similar field
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• Strong customer service mindset and excellent communication skills
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• Experience working with logistics providers, carriers or delivery processes
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• Ability to analyze problems, coordinate solutions and follow issues through to completion
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• Organized and structured working style with attention to detail
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• Interest in e-commerce logistics and international operations
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• Fluency in English and German
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Nice to have

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• Experience in e-commerce
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• Background in customer support, order management or delivery operations
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• Familiarity with transportation or logistics systems
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• Additional language skills such as French, Polish or German
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• Experience handling international customers or logistics partners
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Benefits

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• Attractive salary above industry standards
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• Flexible working hours for a healthy work-life balance
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• A warm, collaborative work environment with an open company culture and regular team events
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• Short decision-making processes and plenty of room to bring your own ideas to life
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• Exciting responsibilities in an innovative and international work environment
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• Clear career development opportunities and a wide range of professional development options
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• Corporate Benefits with exclusive discounts from a wide range of well-known brands
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• Fresh fruit, at least one sponsored lunch per week, and our TGIF BBQ on our 300 m² rooftop terrace
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• Modern office in the heart of Stuttgart with excellent transport connections
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• Support with finding accommodation when relocating to Stuttgart
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Ready to become part of our dynamic team? Apply today – we can't wait to welcome you! Join more than 120 colleagues who are already shaping our success every day.

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