About the job

Responsibilities· Align with COO/Sr. GOL / Portfolio Owner to create the continuous improvement (CI) agenda and deliver on it· Partner with ops to identify and deliver Value-Share and Revenue Assurance opportunities· Thorough Continuous Improvement, delivery on committed productivity, productivity improvement in TBP accounts and Bad Bench reduction in named accounts· Program manage Digital Twin deployment in prioritized accounts in the vertical· Identify digital use cases· Prioritize resource alignment to stabilize mega wins· De-risk operations through Risk Control and Best Practice framework· Orchestrate operational excellence, governance, and transformation rigor to optimize short-term improvement and long-term value creation.· Hold self and organization accountable to deliver on Genpact client commitment.· Own agreed and prioritized transformation initiatives by collaborating with Business, Service Line, Regional LDT leadership.Specific traits and success competencies for this role include:· Growth and results focused leader with strong experience in Lean and Digital Transformation in top notch organizations· The intellectual agility and curiosity needed to bring incisive perspectives and innovative approaches to a discussion· Proven track record of managing delivery, operations, or teams; seasoned leader who thrives on the challenge to innovate and raise the bar continuously· Proven abilities in operating with senior leaders, building strong internal networks, and delivering high impact programs in complex-matrixed environments· Decisiveness and comfort in taking risks when working with ambiguity· Digitally savvy with high levels of consultative selling skills