Senior IT Technician (Manufacturing)
£34,000 - £37,000
Wrexham
Permanent
We are thrilled to be working alongside our client, a global manufacturing business whose UK site is based in North Wales, for their new Senior IT Technician.
As the UK’s sole manufacturing facility within their global network, they have been at the forefront of developing and producing high-quality products and solutions for decades. Our client is looking for you to provide expert technical support, oversee critical IT infrastructure, and mentor the junior member of the team to ensure seamless operations. To be successful, you will bring deep expertise in systems administration, network management, and end-user support, paired with a proactive mindset and a passion for continuous improvement.

Main Duties and Responsibilities

• Provide tier 2 and 3 technical support for hardware, software, and network issues.
• Install, configure, and maintain servers, workstations, and network equipment.
• Monitor system performance and ensure high availability and reliability of IT services.
• Participate in IT projects, including system upgrades, migrations, and deployments.
• Maintain and update documentation for systems, processes, and procedures.
• Ensure data security and compliance with internal policies and external regulations.
• Mentor junior technicians and provide technical guidance to the support team.
• Manage and troubleshoot backup systems.
• Stay current with emerging technologies and recommend improvements.

Technical Skills

• Operating Systems: Windows Server (2016/2019/2022), Windows 10/11
• Server Applications: SQL Server
• Networking: TCP/IP, DNS, DHCP, VPN, VLANs, firewalls, routing and switching
• Virtualization & Clustering: Microsoft Hyper-V
• Directory Services: Active Directory, Group Policy
• Email & Collaboration: Microsoft 365, Intune, SharePoint, Teams
• Security Tools: Endpoint protection, MFA
• Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions
• Scripting & Automation: PowerShell
• ITSM Tools: ServiceNow
• Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV

Qualifications & Experience

• Bachelor’s degree in information technology, Computer Science, or related field or equivalent

experience

• 5+ years of experience in IT support or systems administration.
• Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) are a plus.
• Strong analytical, troubleshooting, and communication skills.
• Experience in the manufacturing industry and with SAP ERP is advantageous

Because of the changing nature of our business, your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities
as directed by management.
Hours 36.5 per week, Monday to Friday, with an early finish on a Friday.
(Hours are typically Monday to Thursday 08:00 to 16:30 and Friday 08:00 to 13:00)
The company reserves the right to alter start and finish times, according to the needs of the business.
Benefits
Enhanced holiday package, including company shutdowns.
Long Service Holiday Increases.
Quarterly attendance bonus
Company sick pay – 6 months at full pay (subject to qualifying period)
Learning and Development opportunities
Access to My Staff Shop – Discount portal on retail, activities, leisure, etc.
Subsidised canteen
Free parking
Salary £34,000 - £37,000 per annum
To Apply
Please click on the link to apply - ensuring your CV and contact details are completely up to date.
I look forward to receiving your application and discussing this role in more detail with you.
Thanks
Kelly
Kelly Newell
Manufacturing Divisional Manager
Avid Personnel

• Provide tier 2 and 3 technical support for hardware, software, and network issues.
• Install, configure, and maintain servers, workstations, and network equipment.
• Monitor system performance and ensure high availability and reliability of IT services.
• Participate in IT projects, including system upgrades, migrations, and deployments.
• Maintain and update documentation for systems, processes, and procedures.
• Ensure data security and compliance with internal policies and external regulations.
• Mentor junior technicians and provide technical guidance to the support team.
• Manage and troubleshoot backup systems.
• Stay current with emerging technologies and recommend improvements