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Call Center Manager, Residential Home Services at Standard Heating Air Conditioning
Minneapolis, Minnesota, United States - Full Time
Skills Needed
Call Center Management, Team Coaching, Customer Relationship Management, Phone System Management, Performance Metrics Analysis, Recruitment, Conflict Resolution, Project Management, Ms Office Suite, Crm Management, Communication Skills, Time Management
Specialization
Requires 3+ years of customer service or call center experience and 2+ years of supervisory experience. Candidates must be proficient in MS Office and possess strong organizational and communication skills.
Experience Required
Minimum 2 year(s)
Systems Engineer - Windows , Region Services at Amazon Web Services (AWS)
Sydney, Syddanmark, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 12 year(s)
IT-Administrator Managed Services /IT-Support at NetPlans
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Software Engineer (m/w/d) - Security Services at LinkedIn
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Senior Engineer - Building Services Electrical at Arup
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Quality Manager-Quality Administration Services at Sheikh Shakhbout Medical City - SSMC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Administrative Coordinator and Student Services at The Cut Fashion Design Academy
Ontario, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Director/Senior Director, Client Services Lead at BlastX
Dallas, Texas, United States - Full Time
Skills Needed
Client Relationship Management, Strategic Advisory, P&L Management, Cross Functional Leadership, Digital Transformation, Account Growth Strategy, Mentoring And Coaching, Financial Acumen, Ai Enablement, Problem Solving, Executive Communication, Operational Rigor, Project Delivery, Thought Leadership, Risk Management, Consulting Mindset
Specialization
Requires 8+ years of experience in management or digital transformation consulting with a proven track record of leading cross-functional teams. Candidates must possess strong commercial instincts, financial acumen, and the ability to build trusted executive relationships.
Experience Required
Minimum 10 year(s)
Laboratory Technician - Environmental Services at Seek Australia
South Australia, South Australia, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Solution Architect, Azure, Financial services at Sanderson
Dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Développeur/se Java Services Financiers - Lille at Sopra Steria
Villeneuve-d'Ascq, Hauts-de-France, France - Full Time
Skills Needed
Java, React, Angular, Spring, Hibernate, Oracle, Postgresql, Jboss Eap 7, Talend, Ci/Cd, Software Craftsmanship, Solid, Clean Code, Backend Development, Frontend Development, System Design
Specialization
Requires at least 6 years of experience as a developer with strong expertise in Java and React. Must have a degree from an engineering school or university and experience in CI/CD and software craftsmanship practices.
Experience Required
Minimum 5 year(s)
Insurance Claims & Client Services Specialist at Aon plc
London, Yorkshire - England, United Kingdom - Full Time
Skills Needed
N/A
Internal Auditor – Banking / Financial Services at Naukrigulf
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Manager Financial Accounting Advisory Services at BDO LLP
Armsterdam, Armagh - Northern Ireland, Netherlands - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Senior Technical Manager - Engineering Services at LinkedIn
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Coordinator, VIP Services - Atlantis The Royal at Atlantis The Royal
Dubia, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Lead Microservices and AI Technical Architect at BLUEFIN RESOURCES PTY. LIMITED
sydney, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 16 year(s)
Senior Manager- Operations and Shared Services at Al Hilal Bank
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Lead Microservices and AI Technical Architect at Careerjet Ltd
sydney, Queensland, Australia - Full Time
Skills Needed
N/A
Manager (m/f/d) Banking & Financial Services at P3 Group GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Call Center Manager, Residential Home Services at Standard Heating Air Conditioning
Minneapolis, Minnesota, United States -
Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

0.0

Posted On

21 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Call Center Management, Team Coaching, Customer Relationship Management, Phone System Management, Performance Metrics Analysis, Recruitment, Conflict Resolution, Project Management, MS Office Suite, CRM Management, Communication Skills, Time Management

Industry

Consumer Services

Description
Description We are seeking an experienced, on-site manager to lead the daily activities of the Call Center team of a well-established, locally owned and community rooted, residential service company. The Call Center Manager is responsible to plan, direct, coach and measure the customer service and logistics team, and to build, and maintain lifetime customer loyalty while achieving booked/answered call goals and improving service quality. The ideal candidate should have demonstrated ability to coach and inspire a team, previous phone system management experience, quick adaptability, and a positive and consistent leadership presence. The right candidate will possess strong communication skills, the drive to achieve personal and team goals, and they will support customers and the team by demonstrating a hands-on approach to support their team with inbound and outbound calls/texts/emails/etc. The Call Center Manager will recruit team members, use data and metrics to coach performance issues, analyze call center data to improve processes and efficiency, and work with vendors to monitor technology/system/company needs. We offer outstanding compensation and benefits, tuition reimbursement and ongoing training, 401(K) with amazing company match, the opportunity for career growth, and much more! Requirements High personal integrity and desire to serve others. 3+ years of customer service/customer relationship or call center experience. 2+ years management or supervisory experience. Strong verbal and written communication, organization, PM skills, ability to meet deadlines and work as part of a team. Experience with MS Office Suite and data accuracy are essential; Database/CRM management experience preferred. Passionate about solving problems, providing excellent service and serving others. Exceptional organization, time management, attention to detail, and follow-through. Initiative-taking personality that blends well with a fast paced, goal driven environment. A dependable, patient, and diplomatic personality who understands how to diffuse conflict and convey empathy. Standard Heating has been serving the Twin Cities community since 1930 and is a proud recipient of the Angi Super Service Award every year since 2000. We hire people who are enthusiastic, energized by engaging with customers, and are always striving to learn and grow. If that sounds like you, we’d love for you to apply today! We are in the North Loop neighborhood of Minneapolis with free, on-site parking. Send in your resume today!

How To Apply:

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Responsibilities
Lead the daily activities of the call center team to achieve booked call goals and maintain customer loyalty. Responsibilities include coaching staff, analyzing performance data to improve efficiency, and managing technology vendors.
Call Center Manager, Residential Home Services at Standard Heating Air Conditioning
Minneapolis, Minnesota, United States - Full Time
Skills Needed
Call Center Management, Team Coaching, Customer Relationship Management, Phone System Management, Performance Metrics Analysis, Recruitment, Conflict Resolution, Project Management, Ms Office Suite, Crm Management, Communication Skills, Time Management
Specialization
Requires 3+ years of customer service or call center experience and 2+ years of supervisory experience. Candidates must be proficient in MS Office and possess strong organizational and communication skills.
Experience Required
Minimum 2 year(s)
Systems Engineer - Windows , Region Services at Amazon Web Services (AWS)
Sydney, Syddanmark, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 12 year(s)
IT-Administrator Managed Services /IT-Support at NetPlans
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Software Engineer (m/w/d) - Security Services at LinkedIn
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Senior Engineer - Building Services Electrical at Arup
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Quality Manager-Quality Administration Services at Sheikh Shakhbout Medical City - SSMC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Administrative Coordinator and Student Services at The Cut Fashion Design Academy
Ontario, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Director/Senior Director, Client Services Lead at BlastX
Dallas, Texas, United States - Full Time
Skills Needed
Client Relationship Management, Strategic Advisory, P&L Management, Cross Functional Leadership, Digital Transformation, Account Growth Strategy, Mentoring And Coaching, Financial Acumen, Ai Enablement, Problem Solving, Executive Communication, Operational Rigor, Project Delivery, Thought Leadership, Risk Management, Consulting Mindset
Specialization
Requires 8+ years of experience in management or digital transformation consulting with a proven track record of leading cross-functional teams. Candidates must possess strong commercial instincts, financial acumen, and the ability to build trusted executive relationships.
Experience Required
Minimum 10 year(s)
Laboratory Technician - Environmental Services at Seek Australia
South Australia, South Australia, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Solution Architect, Azure, Financial services at Sanderson
Dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Développeur/se Java Services Financiers - Lille at Sopra Steria
Villeneuve-d'Ascq, Hauts-de-France, France - Full Time
Skills Needed
Java, React, Angular, Spring, Hibernate, Oracle, Postgresql, Jboss Eap 7, Talend, Ci/Cd, Software Craftsmanship, Solid, Clean Code, Backend Development, Frontend Development, System Design
Specialization
Requires at least 6 years of experience as a developer with strong expertise in Java and React. Must have a degree from an engineering school or university and experience in CI/CD and software craftsmanship practices.
Experience Required
Minimum 5 year(s)
Insurance Claims & Client Services Specialist at Aon plc
London, Yorkshire - England, United Kingdom - Full Time
Skills Needed
N/A
Internal Auditor – Banking / Financial Services at Naukrigulf
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Manager Financial Accounting Advisory Services at BDO LLP
Armsterdam, Armagh - Northern Ireland, Netherlands - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Senior Technical Manager - Engineering Services at LinkedIn
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Coordinator, VIP Services - Atlantis The Royal at Atlantis The Royal
Dubia, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Lead Microservices and AI Technical Architect at BLUEFIN RESOURCES PTY. LIMITED
sydney, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 16 year(s)
Senior Manager- Operations and Shared Services at Al Hilal Bank
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Lead Microservices and AI Technical Architect at Careerjet Ltd
sydney, Queensland, Australia - Full Time
Skills Needed
N/A
Manager (m/f/d) Banking & Financial Services at P3 Group GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A