Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country.
Are you a motivated leader with a passion for team development and operational excellence? As an Assistant Branch Manager, you’ll play a pivotal role in supporting the success of the branch by overseeing daily operations, coaching staff to achieve sales and service goals, and ensuring exceptional member experiences. You’ll collaborate with the Branch Manager to drive branch growth, implement creative strategies to enhance productivity, and make informed decisions that support both employees and members. If you’re ready to lead, problem-solve, and make an impact, we invite you to be part of our team!
The Opportunity: We are seeking a full time Assistant Branch Manager for our Wyoming branch in the Grand Rapids, MI area.

What You’ll Do:

• Assist Manager with all branch operations and staff supervision.
• Coach and develop branch staff to achieve sales and service performance goals.
• Ensure compliance with credit union procedures.
• Use membership data to proactively offer additional products and services to members.
• Suggest and promote creative ideas to increase sales productivity.
• Design and promote activities to increase branch profitability.
• Make exceptions to policy and procedures when necessary.
• Write and administer performance reviews.
• Effectively communicate changes in policy and procedure.
• Resolve member disputes and defuse possible conflict.
• Perform the duties of Vault Teller, as required.
• Schedule cash and platform staff for efficient branch coverage.
• Perform onboarding and training to new Tellers.
• Contribute to branch sales goals.
• Interpret and act on information in management reports.
• Maintain knowledge of credit union consumer loan policies and procedures.
• Oversee the complete loan process within the branch.
• Provide notary and medallion signature guarantee services.
• Provide membership, loan and cash services.
• Saturday hours required.

What You’ll Need:

• Bachelor’s degree in a business-related field, preferred.
• Three years current experience in a sales position in a financial environment.
• Three years current experience supervising employees.
• Ability to function as a team leader.
• Ability to effectively coach staff and achieve performance goals.
• Exceptional analytical and problem-solving skills.
• Ability to multi-task.
• Computer literate.
• Consistent positive, cooperative, self-motivated, courteous and professional attitude.
• Ability and willingness to work in any of our branches.
• Excellent interpersonal skills, including effective verbal and written communication.

What We Offer:

• Monthly cash incentives for meeting performance goals
• Employee bonus program
• Paid lunch time
• Employee referral payouts for recruiting your friends and family
• Paid time off
• Paid holidays (13 per year)
• 401k plan match, dollar for dollar up to 4%
• 401k additional employer contribution after one year at 5%
• Tuition reimbursement / Education assistance
• Medical, dental and vision insurance effective date of hire
• Health savings account (HSA)
• Flexible spending accounts for medical and dependent care expenses
• Adoption assistance for qualified expenses maximum $10,000 per child
• Wellness initiatives and reimbursements
• Pre-paid legal services plan
• Identity protection plan
• Accident supplemental plan
• Short- & long-term disability plans paid for by company
• Company provided basic life insurance of $50,000 plus supplemental for employee, spouse, and child
• Pet Insurance
• Free financial planning assistance
• Numerous fun employee events throughout the year
• Volunteer and community engagement opportunities
• Employee loan discounts (closed-end loans)
• Service / anniversary awards
• Employee discounts for company logo wear
• Recognition and awards for outstanding team and individual performance (branch and member service center employees)
• Ongoing training opportunities
• Leadership development program
• Flexible scheduling for students

Equal Opportunity Employer / Disabled / Veteran

• Assist Manager with all branch operations and staff supervision.
• Coach and develop branch staff to achieve sales and service performance goals.
• Ensure compliance with credit union procedures.
• Use membership data to proactively offer additional products and services to members.
• Suggest and promote creative ideas to increase sales productivity.
• Design and promote activities to increase branch profitability.
• Make exceptions to policy and procedures when necessary.
• Write and administer performance reviews.
• Effectively communicate changes in policy and procedure.
• Resolve member disputes and defuse possible conflict.
• Perform the duties of Vault Teller, as required.
• Schedule cash and platform staff for efficient branch coverage.
• Perform onboarding and training to new Tellers.
• Contribute to branch sales goals.
• Interpret and act on information in management reports.
• Maintain knowledge of credit union consumer loan policies and procedures.
• Oversee the complete loan process within the branch.
• Provide notary and medallion signature guarantee services.
• Provide membership, loan and cash services.
• Saturday hours required