About the Role

We are seeking an experienced and motivated Assistant Food & Beverage Manager to join our team at Quality Hotel Robertson Gardens. Reporting to the Food & Beverage Manager, you will play a key role in the day-to-day management of our restaurant, bar, room service, conferences, weddings, and events operations. As the second-in-charge of the department, you will lead service teams, ensure exceptional guest experiences, drive operational excellence, and assist in the commercial success of the Food & Beverage division.

This is a hands-on leadership role that combines floor supervision, team development, guest engagement, and operational coordination.

Key Responsibilities

Operations & Service Delivery

- Lead daily Food & Beverage operations across the restaurant, bar, room service, and functions.

- Maintain exceptional service standards and guest satisfaction across all outlets.

- Act as the Food & Beverage Manager's representative in their absence.

- Coordinate service delivery between front and back of house teams.

- Resolve guest enquiries and complaints professionally and effectively.

- Monitor service quality and implement continuous improvements.

Functions & Events

- Assist in the planning and execution of conferences, weddings, private functions, and corporate events.

- Supervise event service to ensure seamless delivery and client satisfaction.

- Coordinate staffing, room setups, run sheets, and operational requirements for events.

- Build solid relationships with clients and guests to enhance the event experience.