Company Description
Our mission at ibis London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!

ONE MORE THING…

By working at the ibis London Blackfriars you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Job Description

To assistant the FOM to ensure a smooth operation of all services at the desk , to contribute in achieving the department’s quantitative and qualitative targets and highest possible REVPAR figures, to motivate and train staff to the highest standards of guest care, welcome and quality service.

• Present a professional, friendly and efficient impression of the Hotel at all times.
• To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
• To maintain a good working relationship with your colleagues creating a team that works well together and with other departments.
• To ensure that your team is developed to provide a hospitable service to the standard lay down by the Standards Training Manual.
• To develop your team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments.
• To maintain vigilance regarding possible fraud, theft and potential security risks.
• To have a full understanding of all systems and programme e.g. Tars, etc.
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised.
• Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained with effective communication with the lobby team.
• To support with initiative and commitment the overall objectives of the business in terms of, revenues, costs and team work – whilst developing your personal competency levels.
• To be a good example of the company dress code and appearance standards – ensuring that your team fully comply with these.
• Make sure you and your staffs are providing excellent service to guests.
• Deal with guest complaints.

As part of our team you can have:

• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Stylish and functional uniform provided
• Delicious complimentary meals on duty prepared by our creative chefs
• Discounted hotel rates all over the world in Accor Hotels
• Grow your skills and learn more through our Apprenticeship
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C)

Qualifications

• Great communication skills.
• Well organized.
• Problem solving abilities.
• Fully Flexible working schedule

Additional Information

Please refer the Job description for details