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Customer Experience Department,Rwanda.Customer Experience Manager at KCB Group
, , Rwanda - Full Time
Skills Needed
Customer Satisfaction, Stakeholder Management, Service Improvement, Team Building, Compliance, Customer Experience Strategy, Life Cycle Management, Customer Delight Index, Root Cause Analysis, Product Rollout, Service Standards, Customer Feedback, Consumer Protection, Advisory Skills, Communication, Management
Specialization
Candidates should have a university degree in business, finance, or accounting, along with professional certification in customer experience training. A minimum of 6 years of progressive experience in a service-related division is required.
Experience Required
Minimum 5 year(s)
Metal Card Operator - 3rd Shift at IDEMIA Canada
Exton, Pennsylvania, United States - Full Time
Skills Needed
Machine Operation, Mechanical Skills, Quality Monitoring, Hot Stamp, Emv, Laminator, Cnc, Collator
Specialization
A high school diploma is required, and prior experience in a manufacturing environment is a plus. Candidates should demonstrate good mechanical skills and the ability to perform mechanical inspections and adjustments.
Proxy Product Owner – Transport - Nantes at Sopra Steria
Nantes, Pays de la Loire, France - Full Time
Skills Needed
Product Ownership, Requirements Gathering, User Stories, Stakeholder Management, Technical Constraints, Impact Studies, Cost Evaluation, Functional Testing, Communication Skills, Team Collaboration, Agile Methodologies, Problem Solving, Training, Digital Innovation, Architecture Principles, Urbanization
Specialization
Candidates should have a Bac+5 degree in Engineering or University and at least 5 years of experience in detailed functional design of IT solutions. Strong communication skills and the ability to engage with technical teams and business stakeholders are essential.
Experience Required
Minimum 5 year(s)
Certified Medical Assistant |Full-Time| at Heritage Health - Idaho
Coeur D'Alene, Idaho, United States - Full Time
Skills Needed
Certified Medical Assistant, Patient Care, Bls Certification, Acls Certification, Medical Terminology, Communication Skills, Interpersonal Skills, Hipaa Compliance, Computer Proficiency, Multi Tasking, Detail Oriented, Compassionate, Supply Management, Documentation, Vital Signs, Patient Interaction
Specialization
Candidates must complete a nationally accredited Medical Assistant program or have relevant work experience and certification. A minimum of one year of outpatient medical assistant experience is preferred, along with BLS or ACLS certification.
Certified Personal Trainer at TruFit Athletic Clubs
Harlingen, Texas, United States - Full Time
Skills Needed
Personal Training, Fitness Assessments, Workout Plans, Interpersonal Skills, Motivational Skills, Cpr Certification, Continuing Education
Specialization
Candidates must have a nationally recognized personal training certification and CPR/AED certification. Excellent interpersonal and motivational skills are essential.
Certified Personal Trainer at TruFit Athletic Clubs
Weslaco, Texas, United States - Full Time
Skills Needed
Personal Training, Fitness Assessments, Workout Plans, Interpersonal Skills, Motivational Skills, Cpr Certification, Continuing Education
Specialization
Candidates must have a nationally recognized personal training certification and CPR/AED certification. Excellent interpersonal and motivational skills are essential.
Fitness Consultant at TruFit Athletic Clubs
Weslaco, Texas, United States - Full Time
Skills Needed
Sales, Customer Service, Communication, Relationship Building, Goal Oriented, Motivated
Specialization
A high school diploma or GED is required, along with previous sales experience. Strong communication and relationship-building skills are essential.
Member Relationship Specialist NV at InTouch Credit Union
Enterprise, Nevada, United States - Full Time
Skills Needed
Sales Experience, Service Experience, Digital Banking Tools, Communication Skills, Active Listening, Financial Regulations Knowledge, Mortgage Loan Originator Registration, Member Engagement, Trust Building, Sales Goals Achievement, Education Skills, Open Ended Questions, Technology Solutions Knowledge, Branch Operations, Customer Service, Relationship Building
Specialization
Candidates must have a high school degree or equivalent and at least two years of sales and service experience in a retail or financial institution. Knowledge of digital banking solutions and the ability to work Monday to Friday with rotating Saturdays is required.
Experience Required
Minimum 2 year(s)
IT Support Tech - Elko at Maverick Colorado LLC
Elko, Nevada, United States - Full Time
Skills Needed
Customer Service, Problem Solving, Communication, Organization, It Support, Troubleshooting, Hardware Installation, Software Installation, Network Configuration, Security Practices, Windows 10, Windows 11, Office 365, Help Desk, It Certifications, Technical Concepts
Specialization
Candidates should have a high school diploma and at least 2 years of IT experience, with one IT certification required within the first 6 months. Strong communication, problem-solving skills, and the ability to work in a fast-paced environment are essential.
Experience Required
Minimum 2 year(s)
Stock and Material Handler - Parttime - Torrance, California at American Honda Motor Co., Inc.
Torrance, California, United States - Full Time
Skills Needed
Picking, Packing, Shipping, Receiving, Forklift Operation, Warehouse Machinery, Lifting, Pushing, Pulling, Teamwork, Attention To Detail, Adaptability, Continuous Improvement, Strong Work Ethic, Learning, Customer Service
Specialization
Candidates should be willing to work any shift, including weekends and overtime as needed. Experience as a Stock and Material Handler is preferred, but training will be provided for those willing to learn.
Corporate Trainer at Ally Medical Management LLC
Austin, Texas, United States - Full Time
Skills Needed
Instructional Design, Training Delivery, Curriculum Development, Needs Assessment, Program Evaluation, Regulatory Compliance, Collaboration, Communication Skills, Interpersonal Skills, Adaptability, Emotional Intelligence, Problem Solving, Creativity, Cultural Competence, Time Management, Facilitation
Specialization
Candidates should have a minimum of 5 years of corporate training experience, with at least 3 years in healthcare or a regulated industry preferred. A bachelor's degree in a related field and professional certifications are also desired.
Experience Required
Minimum 5 year(s)
Shipping and Receiving Clerk - Night Shift at IDEMIA Canada
, Virginia, United States - Full Time
Skills Needed
Warehouse Inventory, Machine Operation, Forklift Operation, Inventory Audit, Safety Compliance, Housekeeping, Communication, Mathematical Skills
Specialization
A high school diploma or equivalent is required, along with 2+ years of warehouse inventory experience. Forklift certification and effective communication skills in English are also necessary.
Experience Required
Minimum 2 year(s)
Quality Inspector I at IDEMIA Canada
Springfield, Illinois, United States - Full Time
Skills Needed
Quality Control, Inspection, Attention To Detail, Communication Skills, Organizational Skills, Analytical Skills, Team Player, Customer Focused, Manufacturing Knowledge, Measuring Instruments, Iso 9001 Knowledge, Engineering Drawings, Data Logging, Microsoft Office, Problem Solving, Nonconformance Investigation
Specialization
Candidates must have a high school diploma or GED and possess good communication and interpersonal skills. Direct experience in manufacturing or warehouse quality inspection and knowledge of inspection methods and equipment are strongly desired.
Web Junior Project Coordinator (Contract, Remote) at INFUSE
, , - Full Time
Skills Needed
Project Management, Website Development, Documentation, Communication, Organization, Analytical Skills, G Suite, Jira, Confluence, Figma, Time Management, Team Collaboration, Ai Tools, Business Process Improvement, Research, Interpersonal Skills
Specialization
Candidates should have at least 1 year of experience in project management or a similar role in the IT sector, with website project management experience preferred. Strong organizational, analytical, and communication skills in English are essential.
Product Manager at G&H Group
Highland Heights, Ohio, United States - Full Time
Skills Needed
Product Management, Electro Optics, Technical Requirements, Market Trends, Business Development, Engineering, Communication, Negotiation, Stakeholder Management, Laser Physics, Non Linear Optics, Polarization, Wave Plate Calculations, Continuous Improvement, Customer Focus, Integrity
Specialization
Candidates should have a Bachelor’s degree in Engineering, Physics, Electronics, or equivalent, with an advanced degree preferred. Experience in product lifecycle management within the photonics or laser industry is desired, along with strong communication and presentation skills.
Experience Required
Minimum 5 year(s)
RN-STAFF/CLIN NURSE-NSICU- 36HR Night Flex Shift at Temple Health System
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Patient Care, Nursing Practice, Collaboration, Assessment, Implementation, Evaluation, Communication, Teamwork, Leadership, Basic Life Support
Specialization
A graduate of an accredited school of nursing is required, with a bachelor's degree preferred. A PA Registered Nurse License and Basic Life Support certification are also required.
Baker at The Cake Bake Shop Admin LLC
Carmel, Indiana, United States - Full Time
Skills Needed
Commercial Baking, Culinary Skills, Sanitation Procedures, Teamwork, Communication Skills, Organizational Skills, Multitasking, Kitchen Equipment Operation, Cooking Techniques
Specialization
Candidates should have open availability and prior baking experience, whether professional or at home. They must be skilled in operating kitchen equipment and various cooking techniques, and be able to follow sanitation procedures.
Senior Firmware Engineer - BMS (Battery Team) at Anduril Industries
Costa Mesa, California, United States - Full Time
Skills Needed
Firmware Development, Battery Management Systems, C Coding, Embedded Systems, Microcontrollers, Analog Sensors, Digital Sensors, Rtos Environments, Cell Equivalent Circuit Model, Battery Characterization, Simulink, Software Validation, Automated Testing, Debugging, Model Development, Auto Code Generation
Specialization
Bachelor’s degree in Electrical Engineering, Software Engineering, or Computer Science is required. Candidates must have experience in deploying BMS software and validation methods, as well as good C coding ability for embedded systems.
Experience Required
Minimum 5 year(s)
Clinical Account Operations Director, Procirca at UPMC
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Clinical Management, Mechanical Circulatory Support, Training, Communication, Independent Work, Clinical Trials, Technical Support, Patient Care, Interpersonal Skills, Device Management, Emergency Response, Protocol Development, Inventory Management, Billing Activities, Research, Education Coordination
Specialization
Candidates should have at least 8 years of hospital and industry experience, with 5 years in teaching MCS technologies. Strong communication skills and the ability to work independently in various clinical settings are essential.
Experience Required
Minimum 10 year(s)
Dishwasher (Part Time) at Gold Ranch Casino & RV Resort
Verdi, Nevada, United States - Full Time
Skills Needed
Dishwashing, Sanitation, Communication, Teamwork, Mobility, Personal Hygiene, Chemical Knowledge, Ware Washing Techniques
Specialization
6 months of dishwashing experience in a restaurant setting is preferred. Must be able to communicate effectively in English and have knowledge of sanitation and ware washing techniques.
Customer Experience Department,Rwanda.Customer Experience Manager at KCB Group
, , Rwanda -
Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Satisfaction, Stakeholder Management, Service Improvement, Team Building, Compliance, Customer Experience Strategy, Life Cycle Management, Customer Delight Index, Root Cause Analysis, Product Rollout, Service Standards, Customer Feedback, Consumer Protection, Advisory Skills, Communication, Management

Industry

Banking

Description
Main Responsibilities: Ensure satisfaction and loyalty of customers by creating positive experiences that lead to long-lasting customer satisfaction. Develop & deliver the Customer Excellence Strategy through engagement with stakeholders/ business units. Communication & entrenchment of the customer Excellence Charter and standards across all customer touchpoints. Together with Stakeholders drive the development of best practice life cycle management Strategy & Model for all Customers segments. Drive the implementation of initiatives to improve Customer Excellence & Overall Customer Delight Index. Drive an overall approach to reducing customer dissatisfaction leading to inactivity by exhausting available avenues to ensure the customers do not churn from the business. Advisory to senior management on service improvement, benchmark surveys and learning, customer excellence policy development, standards and procedures development and service feedback reviews. Overall management of the Customer Excellence services across the BPR Bank branch network and Head office units, including Call center, to ensure superior customer experience offering to all bank customers both internal and external. People Management – Building and developing teams Stakeholder Management Enforcement of compliance with the Consumer Protection regulations and compensation of customers who suffer financial losses due to disruption of service as per policy. Daily Responsibilities: Carry out root cause management for continuous service improvement. Support products roll out internally & externally Oversee Periodic (weekly and Monthly) compliance to set service standards. Taking the pulse of customer satisfaction levels through sampling of inbound customer calls to determine any emerging trends that may point to gaps in service and causing timely interventions. Educational qualifications and work experience: University Degree preferably in business/finance/accounting Professional Certification – Customer Experience Training, Corporate Communications 6 years of progressive experience in a service-related division of a commercial environment, and customer service
Responsibilities
The Customer Experience Manager is responsible for ensuring customer satisfaction and loyalty by creating positive experiences. This role involves developing and implementing the Customer Excellence Strategy and managing customer service across the bank's branch network and call center.
Customer Experience Department,Rwanda.Customer Experience Manager at KCB Group
, , Rwanda - Full Time
Skills Needed
Customer Satisfaction, Stakeholder Management, Service Improvement, Team Building, Compliance, Customer Experience Strategy, Life Cycle Management, Customer Delight Index, Root Cause Analysis, Product Rollout, Service Standards, Customer Feedback, Consumer Protection, Advisory Skills, Communication, Management
Specialization
Candidates should have a university degree in business, finance, or accounting, along with professional certification in customer experience training. A minimum of 6 years of progressive experience in a service-related division is required.
Experience Required
Minimum 5 year(s)
Metal Card Operator - 3rd Shift at IDEMIA Canada
Exton, Pennsylvania, United States - Full Time
Skills Needed
Machine Operation, Mechanical Skills, Quality Monitoring, Hot Stamp, Emv, Laminator, Cnc, Collator
Specialization
A high school diploma is required, and prior experience in a manufacturing environment is a plus. Candidates should demonstrate good mechanical skills and the ability to perform mechanical inspections and adjustments.
Proxy Product Owner – Transport - Nantes at Sopra Steria
Nantes, Pays de la Loire, France - Full Time
Skills Needed
Product Ownership, Requirements Gathering, User Stories, Stakeholder Management, Technical Constraints, Impact Studies, Cost Evaluation, Functional Testing, Communication Skills, Team Collaboration, Agile Methodologies, Problem Solving, Training, Digital Innovation, Architecture Principles, Urbanization
Specialization
Candidates should have a Bac+5 degree in Engineering or University and at least 5 years of experience in detailed functional design of IT solutions. Strong communication skills and the ability to engage with technical teams and business stakeholders are essential.
Experience Required
Minimum 5 year(s)
Certified Medical Assistant |Full-Time| at Heritage Health - Idaho
Coeur D'Alene, Idaho, United States - Full Time
Skills Needed
Certified Medical Assistant, Patient Care, Bls Certification, Acls Certification, Medical Terminology, Communication Skills, Interpersonal Skills, Hipaa Compliance, Computer Proficiency, Multi Tasking, Detail Oriented, Compassionate, Supply Management, Documentation, Vital Signs, Patient Interaction
Specialization
Candidates must complete a nationally accredited Medical Assistant program or have relevant work experience and certification. A minimum of one year of outpatient medical assistant experience is preferred, along with BLS or ACLS certification.
Certified Personal Trainer at TruFit Athletic Clubs
Harlingen, Texas, United States - Full Time
Skills Needed
Personal Training, Fitness Assessments, Workout Plans, Interpersonal Skills, Motivational Skills, Cpr Certification, Continuing Education
Specialization
Candidates must have a nationally recognized personal training certification and CPR/AED certification. Excellent interpersonal and motivational skills are essential.
Certified Personal Trainer at TruFit Athletic Clubs
Weslaco, Texas, United States - Full Time
Skills Needed
Personal Training, Fitness Assessments, Workout Plans, Interpersonal Skills, Motivational Skills, Cpr Certification, Continuing Education
Specialization
Candidates must have a nationally recognized personal training certification and CPR/AED certification. Excellent interpersonal and motivational skills are essential.
Fitness Consultant at TruFit Athletic Clubs
Weslaco, Texas, United States - Full Time
Skills Needed
Sales, Customer Service, Communication, Relationship Building, Goal Oriented, Motivated
Specialization
A high school diploma or GED is required, along with previous sales experience. Strong communication and relationship-building skills are essential.
Member Relationship Specialist NV at InTouch Credit Union
Enterprise, Nevada, United States - Full Time
Skills Needed
Sales Experience, Service Experience, Digital Banking Tools, Communication Skills, Active Listening, Financial Regulations Knowledge, Mortgage Loan Originator Registration, Member Engagement, Trust Building, Sales Goals Achievement, Education Skills, Open Ended Questions, Technology Solutions Knowledge, Branch Operations, Customer Service, Relationship Building
Specialization
Candidates must have a high school degree or equivalent and at least two years of sales and service experience in a retail or financial institution. Knowledge of digital banking solutions and the ability to work Monday to Friday with rotating Saturdays is required.
Experience Required
Minimum 2 year(s)
IT Support Tech - Elko at Maverick Colorado LLC
Elko, Nevada, United States - Full Time
Skills Needed
Customer Service, Problem Solving, Communication, Organization, It Support, Troubleshooting, Hardware Installation, Software Installation, Network Configuration, Security Practices, Windows 10, Windows 11, Office 365, Help Desk, It Certifications, Technical Concepts
Specialization
Candidates should have a high school diploma and at least 2 years of IT experience, with one IT certification required within the first 6 months. Strong communication, problem-solving skills, and the ability to work in a fast-paced environment are essential.
Experience Required
Minimum 2 year(s)
Stock and Material Handler - Parttime - Torrance, California at American Honda Motor Co., Inc.
Torrance, California, United States - Full Time
Skills Needed
Picking, Packing, Shipping, Receiving, Forklift Operation, Warehouse Machinery, Lifting, Pushing, Pulling, Teamwork, Attention To Detail, Adaptability, Continuous Improvement, Strong Work Ethic, Learning, Customer Service
Specialization
Candidates should be willing to work any shift, including weekends and overtime as needed. Experience as a Stock and Material Handler is preferred, but training will be provided for those willing to learn.
Corporate Trainer at Ally Medical Management LLC
Austin, Texas, United States - Full Time
Skills Needed
Instructional Design, Training Delivery, Curriculum Development, Needs Assessment, Program Evaluation, Regulatory Compliance, Collaboration, Communication Skills, Interpersonal Skills, Adaptability, Emotional Intelligence, Problem Solving, Creativity, Cultural Competence, Time Management, Facilitation
Specialization
Candidates should have a minimum of 5 years of corporate training experience, with at least 3 years in healthcare or a regulated industry preferred. A bachelor's degree in a related field and professional certifications are also desired.
Experience Required
Minimum 5 year(s)
Shipping and Receiving Clerk - Night Shift at IDEMIA Canada
, Virginia, United States - Full Time
Skills Needed
Warehouse Inventory, Machine Operation, Forklift Operation, Inventory Audit, Safety Compliance, Housekeeping, Communication, Mathematical Skills
Specialization
A high school diploma or equivalent is required, along with 2+ years of warehouse inventory experience. Forklift certification and effective communication skills in English are also necessary.
Experience Required
Minimum 2 year(s)
Quality Inspector I at IDEMIA Canada
Springfield, Illinois, United States - Full Time
Skills Needed
Quality Control, Inspection, Attention To Detail, Communication Skills, Organizational Skills, Analytical Skills, Team Player, Customer Focused, Manufacturing Knowledge, Measuring Instruments, Iso 9001 Knowledge, Engineering Drawings, Data Logging, Microsoft Office, Problem Solving, Nonconformance Investigation
Specialization
Candidates must have a high school diploma or GED and possess good communication and interpersonal skills. Direct experience in manufacturing or warehouse quality inspection and knowledge of inspection methods and equipment are strongly desired.
Web Junior Project Coordinator (Contract, Remote) at INFUSE
, , - Full Time
Skills Needed
Project Management, Website Development, Documentation, Communication, Organization, Analytical Skills, G Suite, Jira, Confluence, Figma, Time Management, Team Collaboration, Ai Tools, Business Process Improvement, Research, Interpersonal Skills
Specialization
Candidates should have at least 1 year of experience in project management or a similar role in the IT sector, with website project management experience preferred. Strong organizational, analytical, and communication skills in English are essential.
Product Manager at G&H Group
Highland Heights, Ohio, United States - Full Time
Skills Needed
Product Management, Electro Optics, Technical Requirements, Market Trends, Business Development, Engineering, Communication, Negotiation, Stakeholder Management, Laser Physics, Non Linear Optics, Polarization, Wave Plate Calculations, Continuous Improvement, Customer Focus, Integrity
Specialization
Candidates should have a Bachelor’s degree in Engineering, Physics, Electronics, or equivalent, with an advanced degree preferred. Experience in product lifecycle management within the photonics or laser industry is desired, along with strong communication and presentation skills.
Experience Required
Minimum 5 year(s)
RN-STAFF/CLIN NURSE-NSICU- 36HR Night Flex Shift at Temple Health System
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Patient Care, Nursing Practice, Collaboration, Assessment, Implementation, Evaluation, Communication, Teamwork, Leadership, Basic Life Support
Specialization
A graduate of an accredited school of nursing is required, with a bachelor's degree preferred. A PA Registered Nurse License and Basic Life Support certification are also required.
Baker at The Cake Bake Shop Admin LLC
Carmel, Indiana, United States - Full Time
Skills Needed
Commercial Baking, Culinary Skills, Sanitation Procedures, Teamwork, Communication Skills, Organizational Skills, Multitasking, Kitchen Equipment Operation, Cooking Techniques
Specialization
Candidates should have open availability and prior baking experience, whether professional or at home. They must be skilled in operating kitchen equipment and various cooking techniques, and be able to follow sanitation procedures.
Senior Firmware Engineer - BMS (Battery Team) at Anduril Industries
Costa Mesa, California, United States - Full Time
Skills Needed
Firmware Development, Battery Management Systems, C Coding, Embedded Systems, Microcontrollers, Analog Sensors, Digital Sensors, Rtos Environments, Cell Equivalent Circuit Model, Battery Characterization, Simulink, Software Validation, Automated Testing, Debugging, Model Development, Auto Code Generation
Specialization
Bachelor’s degree in Electrical Engineering, Software Engineering, or Computer Science is required. Candidates must have experience in deploying BMS software and validation methods, as well as good C coding ability for embedded systems.
Experience Required
Minimum 5 year(s)
Clinical Account Operations Director, Procirca at UPMC
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Clinical Management, Mechanical Circulatory Support, Training, Communication, Independent Work, Clinical Trials, Technical Support, Patient Care, Interpersonal Skills, Device Management, Emergency Response, Protocol Development, Inventory Management, Billing Activities, Research, Education Coordination
Specialization
Candidates should have at least 8 years of hospital and industry experience, with 5 years in teaching MCS technologies. Strong communication skills and the ability to work independently in various clinical settings are essential.
Experience Required
Minimum 10 year(s)
Dishwasher (Part Time) at Gold Ranch Casino & RV Resort
Verdi, Nevada, United States - Full Time
Skills Needed
Dishwashing, Sanitation, Communication, Teamwork, Mobility, Personal Hygiene, Chemical Knowledge, Ware Washing Techniques
Specialization
6 months of dishwashing experience in a restaurant setting is preferred. Must be able to communicate effectively in English and have knowledge of sanitation and ware washing techniques.