FACILITIES TECHNICIAN TEAM LEADER

Location (Country-State-City) US-FL-Winter Haven
Job ID
2023-2480
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Florida

REQUIRED SKILLS AND QUALIFICATIONS:

• 3–5 years of progressive facilities maintenance experience, including oversight of team members or trades.
• Strong leadership, communication, and organizational skills.
• Ability to manage competing priorities in a dynamic, guest-facing environment.
• Knowledge of general maintenance practices including HVAC, plumbing, painting, carpentry, and safety compliance.
• Customer-focused mindset with a team-first attitude and commitment to quality service.
• Experience using work order systems and vendor coordination.

EDUCATION:

High school diploma or GED required; trade school, technical certification, or relevant post-secondary coursework preferred.

PREFERRED QUALIFICATIONS:

• Forklift certification.
• Knowledge of mechanical, electrical, plumbing, or general maintenance materials.
• Experience in a theme park, resort, or similar fast-paced operational setting.

OTHER JOB REQUIREMENTS:

• Performs other duties as assigned.
• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations.
• Must have a valid driver’s license with a safe driving record.
• Attendance is a mandatory function of this job.

ROLE SUMMARY

Safety is paramount in everything we do. This role is part of the facilities procurement team, which is an integral part of our Technical Services department. As a member of the facilities procurement team, you will play a major role in the success of our resort and have one of the most important responsibilities throughout the park. You must always provide and guarantee a fun and safe environment for our guests with a focus on safety, ensuring that our equipment and buildings are inspected, maintained, and repaired to the highest levels possible.
The Facilities Technician Team Leader supports the Facilities Supervisor and Head of Facilities by leading a team of Facilities Technicians responsible for the maintenance, functionality, and overall presentation of resort facilities. This role plays a vital part in ensuring an exceptional guest experience by coordinating timely work order completion, maintaining operational standards, and supporting a safe, clean, and visually appealing environment throughout the resort. The Lead serves as a hands-on working leader who also mentors technicians, oversees vendors, ensures compliance with policies, and proactively addresses facility needs across all guest- and employee-facing areas.
Additionally, the Facilities Technician Team Lead is expected to lead by example, demonstrating a proactive, hands-on approach while fostering a culture of teamwork, accountability, and service excellence. This role requires adaptability to shifting priorities, consistent professionalism, and a commitment to safety and guest satisfaction. The ideal candidate will actively contribute to improving maintenance processes, minimizing downtime, and enhancing the overall guest experience. They will also collaborate cross-functionally with other departments, support special events and resort initiatives, and embody LEGOLAND’s core values—safety, inclusion, creativity, and fun—in every aspect of their work.
The ideal candidate is a hands-on leader with a strong background in facilities maintenance, team supervision, and customer service within a fast-paced, guest-centric environment. They possess exceptional organizational and communication skills, with the ability to motivate and guide a team while ensuring high standards of safety, cleanliness, and operational efficiency. This individual thrives on solving problems, balancing multiple priorities, and collaborating with cross-functional teams to support resort-wide initiatives. They demonstrate a positive attitude, a commitment to continuous improvement, and the ability to lead by example while upholding the LEGOLAND brand values in every interaction.