YOUR MISSION

Docue is an international SaaS company, currently making waves in six countries, with its service at docue.com enabling companies to craft top-quality legal documents on their own, avoiding the hefty hourly fees typically charged by lawyers. At Docue, we believe that anyone can draft their legal documents if they have the right tools. We’ve built a service based on that idea – a service that automates the creation of contracts and other legal documents.
Our mission is to reduce 90% of entrepreneur’s pain related to legal contracts.

ABOUT US

Docue is a fast-growing legal tech company founded in 2015. Our team of 30 employees includes lawyers, coders, sales, customer success and business professionals. Our growth journey, which began in Finland, has continued in Sweden, UK, Germany and Poland, and our goal is global market leadership.
Docue’s revolutionary technology combines law and technology in a unique way, and with the help of the service, thousands of companies increase their sales, streamline their administration and ensure the increase in the value of their companies. Docue’s comprehensive offering seamlessly combines high-quality legal document content with cutting-edge document technology, electronic signing and document lifecycle management.

• Provide excellent customer support via email, phone, and video calls.

• Onboard new B2B clients, guiding them through our platform through product demos and training sessions - ensuring a smooth start.

• Troubleshoot technical issues by guiding customers through step-by-step solutions clearly and effectively.

• Assist with launching new initiatives and success programs to drive customer engagement.
• Collect and share customer feedback to help improve the product and support experience.
• Work alongside the other Customer Success team members on executing success projects and initiatives aimed at improving customer experience as well as driving workflow optimisation and building a strong, scalable success and support function.