POSITION SUMMARY: The Director of Property Management oversees and manages the operations of the Urban Housing Solutions’ managed portfolio of apartment communities. This includes: identifying and directing continual improvement to UHS’ portfolio economic performance; ensuring consistent compliance with Low Income Housing Tax Credit (LIHTC) and other affordable housing programs; maintaining the physical upkeep and curb appeal of properties. Provides ongoing support to all site level staff, interprets and implements management policy and procedure. UHS emphasizes a team approach to perform job responsibilities that are consistent with fulfilling our mission, values, and vision.

ESSENTIAL RESPONSIBILITIES: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Oversee and manage the operating expenses of the properties to ensure alignment with Urban Housing Solutions’ strategic mission and vision. Review and track maintenance expenses.
• Maintain oversight and management of overall performance of portfolio the UHS managed portfolio.
• Maintain occupancy and delinquency levels in alignment with Urban Housing Solutions guidelines.
• Implement, monitor, and supervise all programs, budgets, contracts, contracted services, and staff related to rental property management and maintenance operations
• Oversee Occupancy Manager and their team to establish property leasing criteria, policies and procedures in compliance with applicable housing programs and Fair Housing laws.
• Maintain subject matter excellence on comparable market data to assist in the reaching occupancy targets
• Assess, evaluate and monitor general physical condition of building systems, housekeeping and grounds of properties (stabilized at least quarterly, transitional at least monthly) and provide feedback to UHS team as appropriate.
• Provide information to and collaborate with Chief Operations Officer, Director of Facilities, and Managing Director on Budgets and Capital Improvement Schedules.
• Conduct monthly site audits, visits, and inspections to monitor for any issues in the portfolio. Follow up on and address any concerns found.
• Coordinate with the Director of Facilities for the overall execution of strategic plan, including scope, design, budget, and ontime completion of capital improvements
• Act as point of contact for property managers and staff for crisis management situations which may occur after hours or on weekends while remaining in communication with Senior Leadership
• Comply with all UHS policies and procedures as defined in the UHS Operations Manual and staff meetings as directed
• Regular and prompt attendance is an essential function of the job
• Interact professionally and communicate effectively with colleagues and residents
• Thrive in highly collaborative and missiondriven culture
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: This position will supervise the Property Management, Maintenance and Occupancy teams.
KNOWLEDGE AND SKILLS: The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education and/or Experience: Minimum age 18 years old. Minimum Bachelors’ degree in business, real estate development, or a related field preferred, with sufficient experience to provide detailed and accurate financial analysis and strong leadership in property management practices and techniques.
Minimum ten (10) years of experience in Property Management or relevant experience. Minimum of seven (7) years of direct supervisory experience; five (5) years of direct supervisory experience in a property management environment preferred. Minimum of five (3) years of experience managing properties with Affordable Programs such as Section 8 Housing Choice Vouchers, federal Low Income Housing Tax Credits (LIHTC), the HUD HOME program; Certified Occupancy Specialist and/or Tax Credit Specialist strongly preferred.
Computer Skills / Technical Knowledge: Proficient in the use of Microsoft Office Suite. Strong computer skills, particularly with spreadsheets and purchase/work order systems.
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages. Ability to understand and identify statistical trend analysis. Ability to identify numerical trends and variances for financial analysis.
Language Skills: Ability to understand, read, write, and speak English. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, safety data sheets (SDS) or governmental regulations. Ability to successfully write reports, business correspondence and policy. Ability to effectively present information, respond to questions and professionally interact with managers, employees, clients, vendors and the public, and diverse groups of people, particularly difficult/resistant patient populations and multiple types of providers in a variety of settings.
Reasoning Ability: Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.
Other Qualifications: Thorough knowledge of management principles, practices, and procedures, including landlord/tenant practices and laws. Proven track record of success in management of affordable and subsidized multifamily rental properties; including good record of tenant relations.
General knowledge of computer applications for the frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Must be able to handle multiple, simultaneous tasks effectively and efficiently. Strong verbal and written communication skills required. Must be detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and timely meet deadlines. Must have the aptitude and ability to self-direct work.
PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is frequently required to stand; sit; walk for extended periods of time; use hands to touch, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Repetitive motion of upper body. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Physical ability to visually assess and physically inspect all floors of multi-story properties without an elevator required. Must be available and willing to respond to occasional property emergencies in multiple Davidson County locations on a 24/7 basis, excluding scheduled vacations
While performing the duties of this job, the employee must be able to work in a fast-paced, sometimes stressful, customer service-oriented environment, perform duties under pressure and meet deadlines in a timely manner. The employee must work as part of a team, complete assignments independently and take instructions from supervisors. Must desire to work with underserved populations, particularly vulnerable and/or formerly homeless populations and be willing to meet with residents where they are most comfortable.
WORK ENVIRONMENT: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
Works in well-lit, ventilated and climate-controlled environment where routine equipment is used. May also to work in tight spaces. May frequently work in outside weather conditions being exposed to wet and/or humid conditions. May be exposed to hot and cold temperatures. May be exposed to fumes or airborne particles. May encounter unsanitary and/or unsafe conditions or other hazards. Safety equipment such as a hard hat, goggles, and steel-toe shoes may be worn.
Noise level varies from an indoor environment to outdoors.
Must possess reliable transportation, a valid driver’s license and maintain an acceptable driving record in accordance with UHS Fleet policy.

• Oversee and manage the operating expenses of the properties to ensure alignment with Urban Housing Solutions’ strategic mission and vision. Review and track maintenance expenses.
• Maintain oversight and management of overall performance of portfolio the UHS managed portfolio.
• Maintain occupancy and delinquency levels in alignment with Urban Housing Solutions guidelines.
• Implement, monitor, and supervise all programs, budgets, contracts, contracted services, and staff related to rental property management and maintenance operations
• Oversee Occupancy Manager and their team to establish property leasing criteria, policies and procedures in compliance with applicable housing programs and Fair Housing laws.
• Maintain subject matter excellence on comparable market data to assist in the reaching occupancy targets
• Assess, evaluate and monitor general physical condition of building systems, housekeeping and grounds of properties (stabilized at least quarterly, transitional at least monthly) and provide feedback to UHS team as appropriate.
• Provide information to and collaborate with Chief Operations Officer, Director of Facilities, and Managing Director on Budgets and Capital Improvement Schedules.
• Conduct monthly site audits, visits, and inspections to monitor for any issues in the portfolio. Follow up on and address any concerns found.
• Coordinate with the Director of Facilities for the overall execution of strategic plan, including scope, design, budget, and ontime completion of capital improvements
• Act as point of contact for property managers and staff for crisis management situations which may occur after hours or on weekends while remaining in communication with Senior Leadership
• Comply with all UHS policies and procedures as defined in the UHS Operations Manual and staff meetings as directed
• Regular and prompt attendance is an essential function of the job
• Interact professionally and communicate effectively with colleagues and residents
• Thrive in highly collaborative and missiondriven culture
• Perform other duties as assigne