Pearl Abyss the company behind the highly acclaimed MMORPG Black Desert Online (BDO) - is seeking high-performing, innovative, results-oriented Korean and German/French/Spanish speaking Live-Ops Specialists for its European Publishing Office to accelerate growth and reach millions of players across all platforms (PC, Mobile, Console, etc.).
As a multilingual Live-Ops Specialist you will continuously monitor the game live-service and handle day-to-day live operations task, collect in-game issues and player feedback, and engage players by designing and executing in-game events. Our Live-Ops Specialists proactively interact with the players both in the game and in the community – working closely with community managers and customer support staff.
You will join a lean but dedicated team working across multiple communities, platforms, and games such as Black Desert, Shadow Arena, and upcoming releases such as Crimson Desert, DokeV and PLAN 8.

Responsibilities:

• Handle day-to-day tasks for the game’s live service through the internal operation tool.
• Assist the regular server maintenance work and the content updates
• Monitor and regularly report on live-service issues and players’ feedback
• Respond to live game issues that occur in the game and write up appropriate notices when necessary
• Assist in creating weekly/monthly in-game events plans and executing them during the live-service
• Work closely with other live-ops specialists, the Customer Support team, and Community Managers to solicit feedback and suggestions for the game’s improvement from the community
• Stay up to date on the latest game updates to be able to support the player base properly.
• Perform investigation and documentation on the game exploits, bugs, and other serious technical issues in the game.
• Review customer support ticket answers and further investigate reported issues and take actions when necessary
• Take care of ad-hoc projects as needed

REQUIREMENTS

Minimum Qualifications:

• Native level fluency in Korean and one of the following languages: French/German/Spanish.
• Professional level fluency in English.
• Bachelor’s degree or equivalent work experience
• Minimum 1 year of work experience in the video game industry, especially in CS (Customer Service), QA, live-ops community management, or related field
• Extensive knowledge and gameplay experience of MMORPG
• Prior experience/interactions with the gaming communities
• Technical knowledge of online game live service
• Strong customer service ethic and great interpersonal communication skills
• Creativity, curiosity, and a willingness to learn and grow
• Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities
• International travel may be required for this position

Preferred Qualifications:

• Avid Black Desert Online player
• Currently residing in the EU
• Applicants with visas/nationalities allowing them to work within the EU
• Passion for video games
• Prior experience/interactions with the gaming communities

• Handle day-to-day tasks for the game’s live service through the internal operation tool.
• Assist the regular server maintenance work and the content updates
• Monitor and regularly report on live-service issues and players’ feedback
• Respond to live game issues that occur in the game and write up appropriate notices when necessary
• Assist in creating weekly/monthly in-game events plans and executing them during the live-service
• Work closely with other live-ops specialists, the Customer Support team, and Community Managers to solicit feedback and suggestions for the game’s improvement from the community
• Stay up to date on the latest game updates to be able to support the player base properly.
• Perform investigation and documentation on the game exploits, bugs, and other serious technical issues in the game.
• Review customer support ticket answers and further investigate reported issues and take actions when necessary
• Take care of ad-hoc projects as neede