SHW is an independent multi-disciplined property real estate advisory business.
We are recruiting for a Senior Credit Controller on a 12 month Fixed Term Contract to take full responsibility for the credit control and cashier team across all managed portfolios.
To ensure reports to clients are issued as and when requested. Review Qube with ‘take-on’ data for new business. General Ad-hoc support to PM Accounts including taking card receipts and other cash inputting tasks.

PERSON SPECIFICATION - KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

• Credit control / cashier experience
• Team management experience
• Experience of Qube or other property management of finance management systems preferred
• Excellent Microsoft Office skills
• Excellent communication and persuasion skills
• Ability to prioritise
• Target / KPI focussed
• Completer / finisher

PLEASE BE ADVISED THAT CV’S WILL BE HELD FOR A MINIMUM OF 3 MONTHS, THEREFORE, IF WE CONSIDER YOUR SKILLS ARE MORE SUITED TO OTHER VACANCIES, WE MAY CONTACT YOU DURING THE 3–6-MONTH PERIOD TO DISCUSS YOUR APPLICATION FURTHER. IF YOU DO NOT WISH FOR YOUR DATA TO BE HELD ON OUR SYSTEMS FOR THIS PERIOD OF TIME, PLEASE CONTACT: RECRUITMENT@SHW.CO.UK AND ASK FOR YOUR DATA TO BE DELETED FROM OUR SYSTEMS.

Job Types: Full-time, Fixed term contract
Pay: £33,000.00-£36,000.00 per year

Benefits:

• Company events
• Company pension
• Life insurance
• Private medical insurance

Ability to commute/relocate:

• Brighton BN1 3FE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

KEY RESPONSIBILITIES:

• Management of team with oversight for credit control and cashier across managed portfolios
• Improving and streamlining credit control procedures
• Organising and leading weekly credit control meetings
• Training new members of staff
• Managing phone rota for whole PM Account Department
• Ensuring all reminder letters (for commercial and residential accounts) are issued in accordance with QA procedures
• Ensuring debts referred to Enforcement Agents or Solicitors with PMs approval
• Monitoring accounts in breach
• Escalating potential account issues and complaints to Financial Director
• Ongoing calling / emailing & query resolution
• Bad debt and follow up action
• Management of own portfolio
• Overseeing bank / cheque receipt allocation
• Suspense Account Management in accordance with RICS regulations
• Direct Debit Administration / Collection / Payment Plans
• Taking and processing Card Receipts
• Promotion of Occupier Portal
• Handle ‘take on’ data for new business
• Regular & ad hoc reporting to client on arrears position
• Internal reporting of KPI’s and Management data
• General support within PM a/c s
• Ad hoc related tasks including those arising from new & existing Property Management instructions
• Collecting data for dashboard