You’re in the right place at the right time! We are CITB and we’re bringing a wide range of exciting career opportunities as we drive forward our plans for the Construction Industry. This is a unique opportunity for brilliant people to join our team and get involved in helping to shape our organisation and achieve our shared ambitions. CITB’s job is to attract talent and support skills development across the construction industry. And we need ambitious, talented people like you to make it possible.
We are seeking experienced and outcome focused Business Analysts to join our recently established Central Portfolio Office (CPO) to connect business needs with business and technology solutions. The role involves using techniques like process mapping and requirements analysis to understand the current business environment and collaborate with stakeholders to design improved future processes.
If you have had experience in customer contact centres and customer facing operations, transformation journeys from silos to collaboration, streamlining processes in high volume transactional businesses, then we want to hear from you.
CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to build a workforce that reflects Britain’s diverse population and people from under-represented groups are encouraged to apply for vacancies.
Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of today’s society.
CITB operates a hybrid working from home and head office in Peterborough policy, with approx. one day in the office per fortnight with additional travel to external sites and parties as required.

ABOUT THE ROLE:

You will be working directly on a high-profile transformation programme that spans multiple areas of the business. You will work closely with the Project Managers and Senior Responsible Owners (SRO) to understand and document the current business landscape and then working towards a future state that addresses existing challenges and drives meaningful improvements. This role plays a critical part in enabling informed decision-making, ensuring project alignment with strategic goals, and delivering measurable business value as part of the PPCM team and wider CPO team.
This is a key role in supporting the successful delivery of change at CITB by ensuring projects comply with the CITB Project Design and Delivery Framework.

KEY RESPONSIBILITIES:

• Requirements Gathering & Documentation
• Elicit and document business requirements using appropriate tools and techniques.
• Maintain a requirements traceability matrix throughout the project lifecycle.
• Process & Gap Analysis
• Model simple and complex business processes.
• Conduct gap analysis to identify current challenges and recommend improvements.
• Define acceptance criteria for proposed changes.
• Impact & Benefits Evaluation
• Assess the implications of proposed changes.
• Collaborate with stakeholders to identify and evaluate potential benefits and solution options.
• Stakeholder Engagement & Facilitation
• Build and maintain effective stakeholder relationships.
• Support workshops and discussions to identify business needs and priorities.
• Collaboration & Quality Assurance
• Work with DDaT colleagues to translate business requirements into technical solutions.
• Ensure solutions meet recognised methodologies and quality standards.
• Business Process & Solution Design
• Apply business process improvement principles.
• Support the design of business solutions aligned with the target operating model.
• Documentation & Tools Usage
• Produce key business analysis artefacts (e.g., use cases, user stories, defect logs).
• Align documentation with organisational standards.
• Critical Thinking & Team Alignment
• Develop understanding of CITB applications and products.
• Collaborate with other Business Analysts to align analysis across processes, systems, data, and people.
• Use critical thinking to challenge assumptions and ensure evidence-based solutions.