JOB DESCRIPTION

This job is responsible for providing complex analytical data gathering and research, interpretation, reporting, and policy/procedure development at the enterprise and divisional levels. Responsibilities include documenting, providing analysis of business impacts, developing case scenarios for new or enhanced systems, and analyzing, testing, and assisting in the implementation of workflow and process maps. This position provides recommendations for resolution of complex operational issues and assists in day-to-day system and user administration. Incumbent will also be responsible for the development and on-going maintenance of divisional/enterprise financial, costing, and productivity models.

QUALIFICATIONS

• 4+ years of experience w/Bachelor’s degree
• Business analysis experience in a center of excellence or consulting role, supporting large teams of business and executive management
• Expert knowledge and experience with financial, process and data-driven structured analysis techniques
• Strong analytical and problem-solving skills to evaluate business processes and recommend effective solutions
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly while maintaining excellent attention to detail
• Familiarity with Delta Dental products, policies, claims, eligibility, and guidelines
• Ability to interact with all levels of personnel and communicate clearly in a professional manner
• Strong knowledge in Microsoft Excel
• Working knowledge of SQL, Visio, and Microsoft Office Suite
• Certified Project Management Professional (PMP), preferredBase Pay InformationThe national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.Pay Grade 21. $80,500 - $174,300

ABOUT THE TEAM

At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We’ve come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.
We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.
Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you’ve got an appetite for innovation and want to be a part of a team that’s transforming the future of health care, join us!
Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.
The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.
Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

• Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

• Provides process improvement and project leadership for divisional and enterprise projects.
• Acts as business system lead for divisional inventory of process maps and workflows, developing and deploying tactical solutions to solve business issues at both divisional and enterprise levels.
• Participates in the development, documentation, and management of project plans including requirements gathering, design, risk analysis, testing, implementation and maintenance as needed.
• Transforms data into impactful business insights, strategy recommendations and implementation plans to improve key performance metrics for the business.
• Gathers information from internal and external stakeholders to document business, process, functional, and/or data requirements.
• As part of project plan design and management, performs dependency analysis, functional design review, workflow analysis, use case analysis, and data and process modeling as needed.
• Prepares and plans all aspects of the Requirements discipline, including controlling or participating in estimating, feasibility analysis, meeting facilitation, management and executive reporting, change request management, issue tracking, and process improvements.
• Develops and maintains divisional/enterprise financial, costing, and productivity models.