KNOWLEDGE, SKILLS, ABILITIES:

• General knowledge and use of business analysis principles, theories and concepts.
• Ability to communicate in writing and in meetings.
• Demonstrated ability to work collaboratively in a team and with other teams.
• Strong organizational and time management skills.
• Knowledge of project management best practice.

MINIMUM QUALIFICATIONS

• Bachelor’s degree AND Minimum of 5 years of relevant work experience.

  OR

• Equivalent combination of education and work experience.

PREFERRED QUALIFICATIONS

• Customer Service experience.
• Experience with the Cornerstone Saba Learning Management System or other learning management systems.
• Experience with SCORM content creation tools, such as Rise and Storyline.
• Experience with the Jira, Service Now and MS Teams.
• IT Project Management experience.

• Research system functionality that may provide solutions to existing business problems.
• Lead the planning, testing and implementation of new or modified system features.
• Working with the stakeholders to gather detailed requirements.
• Translate them into functional specifications and document them.
• Understand the current business processes and identify problems to determine how to solve them.
• Create and maintain project documentation for related projects, system configuration and business process.
• Develop system design documents for new or revised system features.
• Prepares reports summarizing findings, alternatives and recommendations.
• Lead Vendor update installations and testing.
• Conduct analysis of new features to determine impact.
• Make recommendations for implementation of optional features.
• Work with Vendor on support tickets and regular upgrade testing.
• Confer with vendors and other resources to resolve technical questions and problems and consults with and advises users in the selection and use of system options.