As a member of the Facilities Leadership Team the post holder will have day to day accountability and leads on key business processes including governance, risk management, contract management, and service improvement across a range of Soft FM services & contracts, while directly managing a business support team and acting as a key liaison with internal departments and external suppliers.
The post holder will work to a standard methodology for Facilities project management, contract management and business management across the Trust, and will maintain rigorous programme, contract governance and documentation management throughout ensuring consistency of approach, and supporting full delivery of Value for Money
The post holder will need to have the ability to manage and coordinate multiple projects/plans concurrently, including interdependencies, within an environment of change. They will communicate effectively with the ICSUs and across the trust to ensure that a culture of improvement and efficient delivery is developed and embedded.
The post holder will provide programme expertise to the Contract Delivery and other Boards, ensuring monitoring, successful delivery of key milestones and performance indicators, and overall outcomes on time and within allocated resources.
Programme & Contract Management
Lead contract performance and relationship management with key suppliers, escalating underperformance and managing risk.
Develop and maintain a Facilities performance tracker, including KPIs, SLAs, audit findings, and compliance benchmarks (e.g., ERIC, PLACE, NSC).
Lead & maintain a detailed and up-to-date contract register, including dates, values, POs, KPIs, renewal triggers, and copies of all soft FM contracts.
To ensure alignment of CIP plans with strategic plan, and to ensure that risks to the overall programme are identified, monitored and managed
To lead & ensure the transformation programme are aligned to Soft FM quality considerations and that all schemes are risk rated for quality implications.
To manage the dependencies and resources across the whole programme, avoiding any duplication, to ensure effective delivery of programme to time and budget.
To ensure project/programme/governance meetings are supported to deliver projects successfully.
To enable service teams to adopt the standard methodologies, governance, reporting and documentation, and to provide advice, knowledge and support to staff in order to make this happen.
To monitor progress against strategic plans, identify any deviations from plan and establish mechanisms and contingencies to recover the position and ensure deliverables are realised.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
General
To ensure that projects are implemented adhering to best practice in health and safety and tools are in place to promote and monitor this.
To work collaboratively with service leads and trust operational staff, members of the finance team and external stakeholders to generate and evaluate strategies.
To generate project and implementation plans through the interpretation of policies and strategies to meet Trust business objectives.
Regular requirement to use computer software to develop or create statistical reports requiring formulae, query reports.
To design a comprehensive shared folder (information) system to support the monitoring and progression of improvement.
To identify opportunities for further Cost Improvement by using local and national benchmarking data.
Responsible for day-to-day management of associated Facilities Team
Delivery and support to ICSUs for specific training as required e.g. patient transport
Lead tenders and re-tendering exercises for all services
To act as a change facilitator to support service change and improvemen

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