Full job description

• Assist in supervising the daily operations of the Front Office department.
• Ensure efficient guest check-in and check-out procedures.
• Handle guest inquiries, requests, complaints, and resolve issues professionally.
• Supervise and train Front Desk Agents, Receptionists, and Bell Staff.
• Prepare staff schedules and monitor attendance.
• Ensure compliance with hotel policies, procedures, and service standards.
• Coordinate with Housekeeping, Reservations, Engineering, and other departments.
• Monitor room availability, occupancy, and room assignments.
• Assist with cash handling, billing, and daily financial reports.
• Ensure accurate guest records and reservation information.
• Support the Front Office Manager in achieving departmental goals and maintaining high guest satisfaction scores.
• Assist with VIP guest arrivals and special requests.
• Ensure the lobby and front office areas are clean, organized, and welcoming.
• Perform other duties assigned by the Front Office Manager.

Pay: AED4,000.00 per month

• Work Location: In person