Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

JOB SUMMARY

Responsible for the facilitation of Business Class customer orders from order submission through installation. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

JOB DESCRIPTION

Core Responsibilities

• Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
• Review contract and validate services with customer to ensure accuracy.
• Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
• Navigates through multiple systems to build, track and monitor orders. Interface with various levels of sales, operations, engineering and other functional groups to ensure order flows appropriately.
• Meet scorecard productivity/quality metrics.
• Work on projects as assigned.
• Lead huddles with teams as assigned.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

SKILLS:

Customer Experience (CX); Oral Communications; Pre-Sales Support; Written Communication; Communication; Post-Sales Support; Customer Service

EDUCATION

High School Diploma / GED

RELEVANT WORK EXPERIENCE

2-5 Year

• Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
• Review contract and validate services with customer to ensure accuracy.
• Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
• Navigates through multiple systems to build, track and monitor orders. Interface with various levels of sales, operations, engineering and other functional groups to ensure order flows appropriately.
• Meet scorecard productivity/quality metrics.
• Work on projects as assigned.
• Lead huddles with teams as assigned.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned