Canopy Growth Corporation Jobs, Openings, Vacancies in Overseas

Internal Dispute Resolution and Quality Assurance Case Manager at Commonwealth Superannuation Corporation CSC

Canberra, Australian Capital Territory, Australia - Full Time

Skills Needed
Case Management

Qualification
Graduate

Assistant Property Manager - Northridge Apartments at Colonial American Development Corporation

North Ridgeville, OH 44039, USA - Full Time

Skills Needed
Office Equipment, Discrimination, Excel, Email, Interpersonal Skills, Genetics, Computer Skills, Management Software, Spoken Word, Color, Ged, Microsoft Office

Qualification
Diploma

S&T Partnership Manager at Virginia Tech Applied Research Corporation

Arlington, VA 22203, USA - Full Time

Skills Needed
Technology, Communication Skills, Leadership Skills, Multi Million Dollar Budgets, Commercialization, Strategic Planning, Critical Thinking

Specialization
Stem field (science technology engineering and math

Qualification
Graduate

Experience Required
Minimum 10 year(s)

Mallee Operations Manager at Grampians Wimmera Mallee Water Corporation

Horsham, Victoria, Australia - Full Time

Skills Needed
Good Communication Skills

Qualification
Graduate

Solution Architect at Commonwealth Superannuation Corporation CSC

Canberra, Australian Capital Territory, Australia - Full Time

Skills Needed
Good Communication Skills

Qualification
Graduate

Manager, Web and Marketing Technology at PNA Panasonic Corporation of North America

Newark, NJ 07102, USA - Full Time

Skills Needed
Documentation, Platforms, Digital Channels, Leadership Skills, Ownership, Strategy, Reporting, Vendors, Data Driven Marketing, Optimization, Resource Management, Time Management

Qualification
Graduate

Experience Required
Minimum 7 year(s)

Facilities Administrator at Virginia Tech Applied Research Corporation

Colorado Springs, CO 80907, USA - Full Time

Skills Needed
Interpersonal Skills

Specialization
Relevant Field

Qualification
Graduate

Experience Required
Minimum 3 year(s)

Planning Coordinator at The Corporation of the County of Prince Edward

Picton, ON, Canada - Full Time

Skills Needed
Designation, Technical Reports, Developers, Microsoft Applications, File Management, Presentation Skills, Government Agencies, Sensitive Information, Planners, Membership, Regulations, Environmental Studies, Olt, Discretion, Task Management, Customer Service Skills

Specialization
Urban planning environmental studies or related discipline required

Qualification
Diploma

Experience Required
Minimum 5 year(s)

Supervisor Maintenance at The St Lawrence Seaway Management Corporation

Brossard, QC J4X 1A3, Canada - Full Time

Skills Needed
Good Communication Skills

Qualification
Graduate

Medical Receptionist at Karim Dharssi Medicine Professional Corporation

Orillia, ON L3V 2Y9, Canada - Full Time

Skills Needed
Good Communication Skills

Specialization
Medical office administration certificate/diploma or equivalent experience is considered an asset

Qualification
Trade Certificate

Experience Required
Minimum 1 year(s)

Fall Intern, Graphic Design (2025) at North American Electric Reliability Corporation

Atlanta, GA 30326, USA - Full Time

Skills Needed
Design, Web, Cloud Applications

Specialization
Six months of the start of the internship

Qualification
Graduate

Head Start Home Visitor at Jefferson Franklin Community Action Corporation

Arnold, MO 63010, USA - Full Time

Skills Needed
Good Communication Skills

Qualification
Graduate

Client Relationship Coordinator at Morning Star Supportive Services Corporation

Somerset, NJ 08873, USA - Full Time

Skills Needed
Client Visits, Psychology, Person Centered Planning, Human Services, Interpersonal Skills, Time Tracking, Scheduling

Specialization
Human services psychology social work or a related field strongly preferred

Qualification
Graduate

Experience Required
Minimum 3 year(s)

Analyst, Treasury at AIMCo Alberta Investment Management Corporation

Edmonton, AB, Canada - Full Time

Skills Needed
Good Communication Skills

Specialization
Computer Science, Accounting, Business

Qualification
Diploma

Experience Required
Minimum 3 year(s)

Lead Shipper at CHC Helicopter Corporation and Divisions of CHC

Delta, BC, Canada - Full Time

Skills Needed
Computer Skills, Organization Skills, Transportation, Excel

Qualification
Graduate

Experience Required
Minimum 1 year(s)

Component Planner at CHC Helicopter Corporation and Divisions of CHC

Delta, BC, Canada - Full Time

Skills Needed
Continuous Improvement, Teams, Aviation, Six Sigma, Supply Chain, Operational Efficiency, Interpersonal Skills, Communication Skills, Excel

Qualification
Graduate

Experience Required
Minimum 2 year(s)

Senior Equity Analyst, Global Insurance and Diversified Financials at AIMCo Alberta Investment Management Corporation

Calgary, AB, Canada - Full Time

Skills Needed
Preparation, Excel, Caia, Collaboration, Humility

Qualification
Graduate

Experience Required
Minimum 10 year(s)

Infant Toddler Developmental Specialist at Talladega Clay Randolph Child Care Corporation

Fort Payne, AL 35968, USA - Full Time

Skills Needed
Parent Education, Assessment, Family Studies, Family Engagement, Training, Early Childhood Development, Professional Development, Communication Skills, Child Development, Groups

Specialization
Child development early childhood/elementary education or family studies

Qualification
Graduate

Post Closer at Gold Star Mortgage Financial Group Corporation

Ann Arbor, MI 48108, USA - Full Time

Skills Needed
Finance, Communication Skills, Mathematics

Qualification
Diploma

Wine Cellar Hand- Niagara College Teaching Winery at Niagara College Learning Enterprise Corporation

NOTL, ON, Canada - Full Time

Skills Needed
Fermentation, Tank Cleaning, Sanitation, Processing, Canning, Filtration

Specialization
Winemaking/viticulture or related field

Qualification
Diploma

Internal Dispute Resolution and Quality Assurance Case Manager at Commonwealth Superannuation Corporation CSC

Canberra, Australian Capital Territory, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 25

Salary

0.0

Posted On

20 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management

Industry

Outsourcing/Offshoring

Description

Posted: 19/08/2025
Closing Date: 31/08/2025
Job Type: Fixed Term
Location: Canberra
Job Category: Call Centre and Customer Service,Insurance & Superannuation

JOB DESCRIPTION

Job title: Internal Dispute Resolution and Quality Assurance Case Manager
Position Type: Fixed Term Contract – 12 months
Location: CSC will consider all locations across Australia
Summary: We are seeking resilient and motivated individuals who are passionate about solving problems for customers whilst delivering the best possible outcomes within frameworks, legislation and regulations.

Responsibilities

ABOUT THE ROLE

At CSC, we’re driven by a customer-first mindset and a commitment to continuous improvement. We’re looking for an IDR Case Manager & Quality Assurance Case Manager to join our collaborative, future-focused team and play a key role in resolving customer issues while strengthening the quality of our services.
You will be responsible for both managing and resolving complex customer complaints and disputes and ensuring the quality and compliance of customer interactions and processes. You’ll work across all CSC schemes and products, balancing customer satisfaction, regulatory compliance and continuous improvement.

KEY RESPONSIBILITIES

Investigate and resolve formal complaints within service levels, gathering data, reviewing legislation, engaging stakeholders, and preparing clear responses
Manage cases end-to-end, ensuring timely complaint resolution that aligns with CSC’s guidelines and regulatory requirements
Conduct quality assurance checks on calls, emails, and processes through coaching, self-assessment, observation, and calibration
Analyse complaint and QA data to identify systemic issues, recommend improvements, and enhance customer outcomes
Provide constructive, confidential feedback to teams and leaders to drive continuous improvement
Track and report on QA performance, highlighting findings and development priorities

TO APPLY FOR THIS OPPORTUNITY, PLEASE SUBMIT YOUR APPLICATION VIA THE APPLY LINK IN THIS ADVERTISEMENT, INCLUDING YOUR RESUME AND A COVER LETTER ADDRESSING WHY YOU ARE INTERESTED IN THIS ROLE AND HOW YOUR EXPERIENCE ALIGNS WITH CASE MANAGEMENT OF COMPLAINTS AND QUALITY ASSURANCE.

To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.
Applications close: Sunday 31 August 2025
For any other questions about this role, contact recruitment@csc.gov.au.

Internal Dispute Resolution and Quality Assurance Case Manager at Commonwealth Superannuation Corporation CSC

Canberra, Australian Capital Territory, Australia - Full Time

Skills Needed
Case Management

Qualification
Graduate

Assistant Property Manager - Northridge Apartments at Colonial American Development Corporation

North Ridgeville, OH 44039, USA - Full Time

Skills Needed
Office Equipment, Discrimination, Excel, Email, Interpersonal Skills, Genetics, Computer Skills, Management Software, Spoken Word, Color, Ged, Microsoft Office

Qualification
Diploma

S&T Partnership Manager at Virginia Tech Applied Research Corporation

Arlington, VA 22203, USA - Full Time

Skills Needed
Technology, Communication Skills, Leadership Skills, Multi Million Dollar Budgets, Commercialization, Strategic Planning, Critical Thinking

Specialization
Stem field (science technology engineering and math

Qualification
Graduate

Experience Required
Minimum 10 year(s)

Mallee Operations Manager at Grampians Wimmera Mallee Water Corporation

Horsham, Victoria, Australia - Full Time

Skills Needed
Good Communication Skills

Qualification
Graduate

Solution Architect at Commonwealth Superannuation Corporation CSC

Canberra, Australian Capital Territory, Australia - Full Time

Skills Needed
Good Communication Skills

Qualification
Graduate

Manager, Web and Marketing Technology at PNA Panasonic Corporation of North America

Newark, NJ 07102, USA - Full Time

Skills Needed
Documentation, Platforms, Digital Channels, Leadership Skills, Ownership, Strategy, Reporting, Vendors, Data Driven Marketing, Optimization, Resource Management, Time Management

Qualification
Graduate

Experience Required
Minimum 7 year(s)

Facilities Administrator at Virginia Tech Applied Research Corporation

Colorado Springs, CO 80907, USA - Full Time

Skills Needed
Interpersonal Skills

Specialization
Relevant Field

Qualification
Graduate

Experience Required
Minimum 3 year(s)

Planning Coordinator at The Corporation of the County of Prince Edward

Picton, ON, Canada - Full Time

Specialization
Urban planning environmental studies or related discipline required

Qualification
Diploma

Experience Required
Minimum 5 year(s)

Supervisor Maintenance at The St Lawrence Seaway Management Corporation

Brossard, QC J4X 1A3, Canada - Full Time

Skills Needed
Good Communication Skills

Qualification
Graduate

Medical Receptionist at Karim Dharssi Medicine Professional Corporation

Orillia, ON L3V 2Y9, Canada - Full Time

Skills Needed
Good Communication Skills

Specialization
Medical office administration certificate/diploma or equivalent experience is considered an asset

Qualification
Trade Certificate

Experience Required
Minimum 1 year(s)

Fall Intern, Graphic Design (2025) at North American Electric Reliability Corporation

Atlanta, GA 30326, USA - Full Time

Skills Needed
Design, Web, Cloud Applications

Specialization
Six months of the start of the internship

Qualification
Graduate

Head Start Home Visitor at Jefferson Franklin Community Action Corporation

Arnold, MO 63010, USA - Full Time

Skills Needed
Good Communication Skills

Qualification
Graduate

Client Relationship Coordinator at Morning Star Supportive Services Corporation

Somerset, NJ 08873, USA - Full Time

Skills Needed
Client Visits, Psychology, Person Centered Planning, Human Services, Interpersonal Skills, Time Tracking, Scheduling

Specialization
Human services psychology social work or a related field strongly preferred

Qualification
Graduate

Experience Required
Minimum 3 year(s)

Analyst, Treasury at AIMCo Alberta Investment Management Corporation

Edmonton, AB, Canada - Full Time

Skills Needed
Good Communication Skills

Specialization
Computer Science, Accounting, Business

Qualification
Diploma

Experience Required
Minimum 3 year(s)

Lead Shipper at CHC Helicopter Corporation and Divisions of CHC

Delta, BC, Canada - Full Time

Skills Needed
Computer Skills, Organization Skills, Transportation, Excel

Qualification
Graduate

Experience Required
Minimum 1 year(s)

Component Planner at CHC Helicopter Corporation and Divisions of CHC

Delta, BC, Canada - Full Time

Skills Needed
Continuous Improvement, Teams, Aviation, Six Sigma, Supply Chain, Operational Efficiency, Interpersonal Skills, Communication Skills, Excel

Qualification
Graduate

Experience Required
Minimum 2 year(s)

Senior Equity Analyst, Global Insurance and Diversified Financials at AIMCo Alberta Investment Management Corporation

Calgary, AB, Canada - Full Time

Skills Needed
Preparation, Excel, Caia, Collaboration, Humility

Qualification
Graduate

Experience Required
Minimum 10 year(s)

Infant Toddler Developmental Specialist at Talladega Clay Randolph Child Care Corporation

Fort Payne, AL 35968, USA - Full Time

Skills Needed
Parent Education, Assessment, Family Studies, Family Engagement, Training, Early Childhood Development, Professional Development, Communication Skills, Child Development, Groups

Specialization
Child development early childhood/elementary education or family studies

Qualification
Graduate

Post Closer at Gold Star Mortgage Financial Group Corporation

Ann Arbor, MI 48108, USA - Full Time

Skills Needed
Finance, Communication Skills, Mathematics

Qualification
Diploma

Wine Cellar Hand- Niagara College Teaching Winery at Niagara College Learning Enterprise Corporation

NOTL, ON, Canada - Full Time

Skills Needed
Fermentation, Tank Cleaning, Sanitation, Processing, Canning, Filtration

Specialization
Winemaking/viticulture or related field

Qualification
Diploma

Canopy Growth Corporation Jobs overseas