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Customer Support Specialist at Sinch
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Customer Support, Troubleshooting, Online Chat, Email Communication, Phone Support, Compliance, Documentation Writing, Bug Escalation, Active Listening, Problem Solving, Fast Paced Environment, Critical Thinking, Crm Platforms, Saas Platform Support, Technical Translation, Organization
Specialization
Candidates must have at least one year of experience providing live chat support for a software/SaaS platform and possess strong critical thinking, communication, and problem-solving skills. Fluency in English is required, along with the ability to quickly learn new software and manage multiple priorities effectively.
Senior Product Designer (Fixed-Term) at Sinch
, Biliran, Philippines - Full Time
Skills Needed
Product Design, Ui/Ux Refinements, User Flows, Self Serve Funnels, Discovery, User Research, Upsell Opportunities, Modular Patterns, Scalable Patterns, Cross Functional Collaboration, Wireframes, Figma, Jira, Confluence, Ai Leveraging, Agile Environment
Specialization
Candidates must have proven experience as a Product Designer with a strong portfolio demonstrating expertise in user research and UI execution, along with a track record of shipping successful features for web applications. Required tools include Figma, Jira, and Confluence, and a proactive, ownership-driven mindset is essential.
Experience Required
Minimum 5 year(s)
Commercial Data Analyst at Sinch
Melbourne, Victoria, Australia - Full Time
Skills Needed
Data Analysis, Modeling, Sql, Excel, Bi Tools, Commercial Acumen, Analytical Judgement, Communication, Stakeholder Management, Cross Functional Partnering, Pricing, Scenario Modeling, Re Rating Models, X Sell/Upsell Engine Development, Reporting, Post Implementation Reviews
Specialization
Candidates must possess a Bachelor’s degree in a quantitative field or equivalent experience, along with proven experience in commercial, pricing, or data analytics, ideally within SaaS or telecom. Success requires advanced analytical and modeling skills, high proficiency in tools like SQL and BI tools, and strong commercial acumen to influence business decisions.
Experience Required
Minimum 2 year(s)
Account Manager III at Sinch
Chennai, tamil nadu, India - Full Time
Skills Needed
Key Account Management, B2b Sales, Corporate Sales, Direct Field Sales, Cpaas, Solution Selling, Relationship Management, Business Development, Analytical Skills, Quantitative Skills, Communication Skills, Needs Analysis, Cost Benefit Analysis, Customer Satisfaction, Sales Targeting, Strategic Planning
Specialization
Candidates must have 4 to 6 years of experience in key account management and B2B corporate sales. An MBA from a recognized institute and a strong background in technology or software sales are required.
Experience Required
Minimum 5 year(s)
Salesforce Developer I at Sinch
, karnataka, India - Full Time
Skills Needed
Apex, Soql, Lightning Web Components, Salesforce Flows, Salesforce Configuration, Erp Integration, Data Management, Salesforce Certification, Api Integration, System Monitoring, Requirement Gathering, Technical Support
Specialization
Candidates must have at least 5 years of experience as a Salesforce Developer and hold a Salesforce Developer certification. Proficiency in Apex, SOQL, LWC, and experience with third-party integrations like NetSuite or SAP is required.
Experience Required
Minimum 5 year(s)
Customer Online Chat Representative at Sinch
, Biliran, Philippines - Full Time
Skills Needed
Customer Support, Multi Tasking, Time Management, Critical Thinking, Problem Solving, Crm Systems, Online Chat Support, Written Communication, Verbal Communication
Specialization
Requires a proven history of exceptional customer support and strong communication skills. Candidates should be critical thinkers comfortable with multi-tasking in an online chat environment.
Senior Account Manager, BFSI at Sinch
Singapore, , Singapore - Full Time
Skills Needed
Strategic Account Management, Enterprise Sales, Bfsi Industry Expertise, Cross Selling, Up Selling, C Level Engagement, Pipeline Management, Strategic Planning, Opportunity Development, Internal Collaboration, Value Proposition Development, Forecasting
Specialization
Requires solid experience in enterprise sales or strategic account management with a proven track record in the Banking and Financial Services industry. Must possess strong strategic thinking skills and the ability to engage senior executives in a team-selling environment.
Experience Required
Minimum 5 year(s)
Senior Sales Enablement Manager at Sinch
Melbourne, Victoria, Australia - Full Time
Skills Needed
Sales Enablement, Facilitation, Coaching, B2b Sales, Sales Methodology, Stakeholder Management, Public Speaking, Salesforce, Gong, Lms, Adult Learning Principles, Cross Cultural Communication, Strategic Planning, Performance Management, Data Analysis, Ai Tools
Specialization
Candidates must have significant experience in a B2B sales role combined with a background in sales enablement, training, or coaching. Proficiency in sales technology such as Salesforce and Gong, along with exceptional facilitation and stakeholder management skills, is required.
Experience Required
Minimum 5 year(s)
Billing Analyst III at Sinch
, karnataka, India - Full Time
Skills Needed
Billing, Accounts Receivable, Finance, Data Analysis, Excel, Reconciliation, Revenue Recognition, Stakeholder Management, Communication, Internal Controls, Reporting, Data Integrity, Process Improvement, Automation
Specialization
Candidates must have at least 5 years of experience in billing or finance and possess a degree in Commerce or Finance. Strong proficiency in Excel, high attention to detail, and experience in a global business environment are essential.
Experience Required
Minimum 5 year(s)
Customer Success Manager at Sinch
, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Customer Success Management, Customer Retention, Customer Growth, Process Driven, Gainsight, Salesforce, Project Management, Contract Negotiation, Revenue Growth, Subscription Revenue, Client Proposals, Technical Communication, Time Management, Critical Thinking, Analytical Skills, Email Delivery
Specialization
Candidates must have over 5 years of client-facing experience within technology or SaaS solutions, along with a technical understanding of email and email delivery. Essential skills include the ability to build strong relationships, excellent communication, strong project management, and experience using Gainsight and Salesforce.
Experience Required
Minimum 5 year(s)
Treasury Manager - Cash Management Specialist at Sinch
Stockholm, , Sweden - Full Time
Skills Needed
Cash Management, Liquidity Management, Bank Account Administration, Kyc Processes, Liquidity Forecasting, Bank Rationalization, Microsoft Excel, Treasury Management Systems, Cross Border Banking, Payment Architecture, Financial Controls, Multi Currency Management
Specialization
Proven experience in cash management within corporate treasury, banking, or fintech, with a strong understanding of banking products and payment flows. Must be proficient in Excel and possess a valid Swedish work permit or EU/EEA citizenship.
Experience Required
Minimum 5 year(s)
Account Executive, Email Sales Specialist at Sinch
Sydney, New South Wales, Australia - Full Time
Skills Needed
Sales, Prospecting, Lead Qualification, Saas Sales, Email Marketing Solutions, Crm Management, Salesforce, Communication, Pipeline Development, Revenue Forecasting, Account Management, Solution Positioning, B2b Sales, Negotiation, Customer Engagement
Specialization
Candidates should have proven experience in B2B software or SaaS sales, with a preference for those with email solution expertise. Strong communication skills, organizational abilities, and familiarity with sales tools like Salesforce are required.
Experience Required
Minimum 2 year(s)
Tech Customer Support Administrator IV at Sinch
London, England, United Kingdom - Full Time
Skills Needed
Mandarin, Technical Support, Sip Protocol, Voice Technologies, Api, Troubleshooting, Data Analysis, Incident Management, Routing Configuration, Service Delivery, Traffic Monitoring, Automation, Communication, Problem Solving, Multitasking
Specialization
Candidates must be fluent in Mandarin and possess at least 3 years of experience in a technical support or service delivery role. A strong background in telecommunications, specifically with SIP protocol and APIs, is required.
Experience Required
Minimum 2 year(s)
Sr Software Engineer at Sinch
, , Spain - Full Time
Skills Needed
Node.Js, Typescript, Go, Websocket, Event Driven Architecture, Cloud Infrastructure, Gcp, Aws, Microservices, Distributed Systems, Mongodb, Restful Apis, Kafka, System Design, Conversational Ai, Kubernetes
Specialization
Requires 5+ years of professional software engineering experience with strong proficiency in Node.js, TypeScript, or Go. Candidates must have experience with real-time systems, distributed architectures, and cloud infrastructure like GCP or AWS.
Experience Required
Minimum 5 year(s)
Technical Account Manager I at Sinch
, , Malaysia - Full Time
Skills Needed
Technical Account Management, Mandarin Language, Customer Experience, Project Management, Support Lifecycle Management, Cross Functional Collaboration, Incident Management, Change Management, Client Relationship Management, Technical Documentation, Communication Skills, Problem Solving, Time Management, Analytical Skills, Mobile Communications, Service Delivery
Specialization
Candidates must be fluent in Mandarin and possess 3-5 years of experience working with large, multinational enterprise clients. A bachelor's degree in a relevant field or equivalent professional experience is required, along with strong communication and organizational skills.
Experience Required
Minimum 2 year(s)
Sr Sales Manager - New Business at Sinch
São Paulo, São Paulo, Brazil - Full Time
Skills Needed
Prospecting, Opportunity Development, Value Proposition, Pricing, Contract Negotiation, Market Intelligence, Vertical Intelligence, Qualifying, Client Discovery, Outbound Prospecting, Stakeholder Mapping, Crm Tools, Sales Enablement, Strategic Focus, Pipeline Growth, Relationship Building
Specialization
Candidates must have a minimum of 8 years of related experience with a bachelor's degree (or equivalent experience) and proven success in a sales management role meeting goals. Fluency in English and Portuguese is required, and the candidate must be based in São Paulo.
Experience Required
Minimum 5 year(s)
Sr Partner Manager, Hyperscaler at Sinch
, New York, United States - Full Time
Skills Needed
Partner Management, Channel Sales, Business Development, Hyperscaler Alliances, Co Sell, Resale, Referral Management, Crm, Partner Portals, Relationship Building, Sales Handoff, Pipeline Tracking, Partner Enablement, Omni Channel Campaigns, Api Management
Specialization
Candidates must have a minimum of 5 years in partner management, channel sales, or business development within the tech/SaaS space, specifically managing strategic alliances with Hyperscalers like Google, Amazon, or Microsoft. Strong organizational skills, experience with Hyperscaler partner programs/portals, and excellent relationship-building capabilities are essential.
Experience Required
Minimum 5 year(s)
Sr Accountant at Sinch
Bengaluru, karnataka, India - Full Time
Skills Needed
Excel, General Ledger, Month End Close, Financial Statement Preparation, Account Reconciliations, Variance Analysis, Cogs Reporting, Master Data Maintenance, System Configurations, Audit Support, Troubleshooting, Critical Thinking, Communication, Process Automation, Compliance Mindset, Port Recovery Credits
Specialization
Candidates must possess over 10 years of experience, demonstrating strong proficiency in Microsoft Excel for complex financial data analysis and reconciliation. Key requirements include the ability to work independently, manage priorities under pressure, and possess excellent English communication skills.
Experience Required
Minimum 10 year(s)
Customer Support Representative III at Sinch
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Customer Support, Technical Support, Billing Support, Chat Support, Email Support, Phone Support, Critical Thinking, Problem Solving, Communication Skills, Software Proficiency, Time Management, Kpi Management
Specialization
Requires 3+ years of experience in customer service with strong proficiency in chat support and English communication. Candidates must be self-motivated, tech-savvy, and able to work rotating shifts in a 24/7 environment.
Experience Required
Minimum 2 year(s)
IT Support Technician V at Sinch
Bengaluru, karnataka, India - Full Time
Skills Needed
Windows, Macos, Microsoft 365, Azure, Active Directory, Android, Ios, Hardware Troubleshooting, Software Troubleshooting, Technical Support, Identity And Access Management, It Infrastructure, Device Management, Problem Solving, Communication
Specialization
Candidates must have 2-3 years of experience in IT support and possess strong knowledge of Windows, macOS, Microsoft 365, Azure, and Active Directory. An IT degree or equivalent technical education is required, along with excellent troubleshooting skills and English proficiency.
Experience Required
Minimum 2 year(s)
Customer Support Specialist at Sinch
Taguig, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Troubleshooting, Online Chat, Email Communication, Phone Support, Compliance, Documentation Writing, Bug Escalation, Active Listening, Problem Solving, Fast-Paced Environment, Critical Thinking, CRM Platforms, SaaS Platform Support, Technical Translation, Organization

Industry

IT Services and IT Consulting

Description
At SimpleTexting, we’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the heart and soul of SimpleTexting.   Responsibilities * You’re a superhero, but with a computer instead of a cape. Respond to inquiries and issues via online chat, email, and phone calls to help SimpleTexting customers. * You’ll clarify the customer’s needs, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada. * You’ll be a compliance expert - making sure our customers are responsible texters. * Participate in writing excellent help documentation—both for internal use and for our customers * Escalate bugs to our customer technical support team * Work on specialized projects, as you become more comfortable in the role * Become a SimpleTexting power user—before you can support others, you must know the product yourself This Role Is For You If * You love to talk, actively listen, and build relationships * You enjoy responding to a customer’s inquiry in the way that makes the most sense. We’re a conversational, human support team, not a scripted one. * You leverage templates efficiently, while ensuring every response feels personal and intentional * Multiple chats happening at once doesn’t make you sweat * You thrive in fast-paced environments * You’re as comfortable hopping on the phone as you are writing super clear emails * Investigating issues when you don’t have enough info to resolve them is your idea of fun * Going above and beyond for customers gives you a warm and fuzzy feeling * You have no shame geeking out about business and technology Required Qualifications * English is your primary language. Secondary languages are a plus. * At least one year of experience providing live chat customer support for a software/SaaS platform (or equivalent). * You can translate technical ideas for non-technical audiences * Demonstrable critical thinking, communication, and creative problem-solving skills * Ability to learn new software platforms quickly * Self-starter, positive attitude, ability to continuously develop and adapt to a growing team * Highly organized. You can manage and prioritize several different projects. * Familiarity chat and CRM platforms Bonus Points * Bachelor’s degree, preferably in a related field of study * 2+ years in customer support role Location Remote - US hours About Us SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS. SimpleTexting is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base. Sinch’s APIs and platform deal with over 145 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more Our values of Dream big, Win together, Keep it simple and Make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. We are committed to building a company that empowers individuals from a diverse set of backgrounds to be their authentic self and bring their values into their work. We know that the more diverse and inclusive we are, the better our success will be. If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!
Responsibilities
The specialist will act as the primary point of contact, responding to customer inquiries and issues via chat, email, and phone to resolve problems and ensure compliance. Responsibilities also include clarifying customer needs, escalating technical bugs, and contributing to help documentation.
Customer Support Specialist at Sinch
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Customer Support, Troubleshooting, Online Chat, Email Communication, Phone Support, Compliance, Documentation Writing, Bug Escalation, Active Listening, Problem Solving, Fast Paced Environment, Critical Thinking, Crm Platforms, Saas Platform Support, Technical Translation, Organization
Specialization
Candidates must have at least one year of experience providing live chat support for a software/SaaS platform and possess strong critical thinking, communication, and problem-solving skills. Fluency in English is required, along with the ability to quickly learn new software and manage multiple priorities effectively.
Senior Product Designer (Fixed-Term) at Sinch
, Biliran, Philippines - Full Time
Skills Needed
Product Design, Ui/Ux Refinements, User Flows, Self Serve Funnels, Discovery, User Research, Upsell Opportunities, Modular Patterns, Scalable Patterns, Cross Functional Collaboration, Wireframes, Figma, Jira, Confluence, Ai Leveraging, Agile Environment
Specialization
Candidates must have proven experience as a Product Designer with a strong portfolio demonstrating expertise in user research and UI execution, along with a track record of shipping successful features for web applications. Required tools include Figma, Jira, and Confluence, and a proactive, ownership-driven mindset is essential.
Experience Required
Minimum 5 year(s)
Commercial Data Analyst at Sinch
Melbourne, Victoria, Australia - Full Time
Skills Needed
Data Analysis, Modeling, Sql, Excel, Bi Tools, Commercial Acumen, Analytical Judgement, Communication, Stakeholder Management, Cross Functional Partnering, Pricing, Scenario Modeling, Re Rating Models, X Sell/Upsell Engine Development, Reporting, Post Implementation Reviews
Specialization
Candidates must possess a Bachelor’s degree in a quantitative field or equivalent experience, along with proven experience in commercial, pricing, or data analytics, ideally within SaaS or telecom. Success requires advanced analytical and modeling skills, high proficiency in tools like SQL and BI tools, and strong commercial acumen to influence business decisions.
Experience Required
Minimum 2 year(s)
Account Manager III at Sinch
Chennai, tamil nadu, India - Full Time
Skills Needed
Key Account Management, B2b Sales, Corporate Sales, Direct Field Sales, Cpaas, Solution Selling, Relationship Management, Business Development, Analytical Skills, Quantitative Skills, Communication Skills, Needs Analysis, Cost Benefit Analysis, Customer Satisfaction, Sales Targeting, Strategic Planning
Specialization
Candidates must have 4 to 6 years of experience in key account management and B2B corporate sales. An MBA from a recognized institute and a strong background in technology or software sales are required.
Experience Required
Minimum 5 year(s)
Salesforce Developer I at Sinch
, karnataka, India - Full Time
Skills Needed
Apex, Soql, Lightning Web Components, Salesforce Flows, Salesforce Configuration, Erp Integration, Data Management, Salesforce Certification, Api Integration, System Monitoring, Requirement Gathering, Technical Support
Specialization
Candidates must have at least 5 years of experience as a Salesforce Developer and hold a Salesforce Developer certification. Proficiency in Apex, SOQL, LWC, and experience with third-party integrations like NetSuite or SAP is required.
Experience Required
Minimum 5 year(s)
Customer Online Chat Representative at Sinch
, Biliran, Philippines - Full Time
Skills Needed
Customer Support, Multi Tasking, Time Management, Critical Thinking, Problem Solving, Crm Systems, Online Chat Support, Written Communication, Verbal Communication
Specialization
Requires a proven history of exceptional customer support and strong communication skills. Candidates should be critical thinkers comfortable with multi-tasking in an online chat environment.
Senior Account Manager, BFSI at Sinch
Singapore, , Singapore - Full Time
Skills Needed
Strategic Account Management, Enterprise Sales, Bfsi Industry Expertise, Cross Selling, Up Selling, C Level Engagement, Pipeline Management, Strategic Planning, Opportunity Development, Internal Collaboration, Value Proposition Development, Forecasting
Specialization
Requires solid experience in enterprise sales or strategic account management with a proven track record in the Banking and Financial Services industry. Must possess strong strategic thinking skills and the ability to engage senior executives in a team-selling environment.
Experience Required
Minimum 5 year(s)
Senior Sales Enablement Manager at Sinch
Melbourne, Victoria, Australia - Full Time
Skills Needed
Sales Enablement, Facilitation, Coaching, B2b Sales, Sales Methodology, Stakeholder Management, Public Speaking, Salesforce, Gong, Lms, Adult Learning Principles, Cross Cultural Communication, Strategic Planning, Performance Management, Data Analysis, Ai Tools
Specialization
Candidates must have significant experience in a B2B sales role combined with a background in sales enablement, training, or coaching. Proficiency in sales technology such as Salesforce and Gong, along with exceptional facilitation and stakeholder management skills, is required.
Experience Required
Minimum 5 year(s)
Billing Analyst III at Sinch
, karnataka, India - Full Time
Skills Needed
Billing, Accounts Receivable, Finance, Data Analysis, Excel, Reconciliation, Revenue Recognition, Stakeholder Management, Communication, Internal Controls, Reporting, Data Integrity, Process Improvement, Automation
Specialization
Candidates must have at least 5 years of experience in billing or finance and possess a degree in Commerce or Finance. Strong proficiency in Excel, high attention to detail, and experience in a global business environment are essential.
Experience Required
Minimum 5 year(s)
Customer Success Manager at Sinch
, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Customer Success Management, Customer Retention, Customer Growth, Process Driven, Gainsight, Salesforce, Project Management, Contract Negotiation, Revenue Growth, Subscription Revenue, Client Proposals, Technical Communication, Time Management, Critical Thinking, Analytical Skills, Email Delivery
Specialization
Candidates must have over 5 years of client-facing experience within technology or SaaS solutions, along with a technical understanding of email and email delivery. Essential skills include the ability to build strong relationships, excellent communication, strong project management, and experience using Gainsight and Salesforce.
Experience Required
Minimum 5 year(s)
Treasury Manager - Cash Management Specialist at Sinch
Stockholm, , Sweden - Full Time
Skills Needed
Cash Management, Liquidity Management, Bank Account Administration, Kyc Processes, Liquidity Forecasting, Bank Rationalization, Microsoft Excel, Treasury Management Systems, Cross Border Banking, Payment Architecture, Financial Controls, Multi Currency Management
Specialization
Proven experience in cash management within corporate treasury, banking, or fintech, with a strong understanding of banking products and payment flows. Must be proficient in Excel and possess a valid Swedish work permit or EU/EEA citizenship.
Experience Required
Minimum 5 year(s)
Account Executive, Email Sales Specialist at Sinch
Sydney, New South Wales, Australia - Full Time
Skills Needed
Sales, Prospecting, Lead Qualification, Saas Sales, Email Marketing Solutions, Crm Management, Salesforce, Communication, Pipeline Development, Revenue Forecasting, Account Management, Solution Positioning, B2b Sales, Negotiation, Customer Engagement
Specialization
Candidates should have proven experience in B2B software or SaaS sales, with a preference for those with email solution expertise. Strong communication skills, organizational abilities, and familiarity with sales tools like Salesforce are required.
Experience Required
Minimum 2 year(s)
Tech Customer Support Administrator IV at Sinch
London, England, United Kingdom - Full Time
Skills Needed
Mandarin, Technical Support, Sip Protocol, Voice Technologies, Api, Troubleshooting, Data Analysis, Incident Management, Routing Configuration, Service Delivery, Traffic Monitoring, Automation, Communication, Problem Solving, Multitasking
Specialization
Candidates must be fluent in Mandarin and possess at least 3 years of experience in a technical support or service delivery role. A strong background in telecommunications, specifically with SIP protocol and APIs, is required.
Experience Required
Minimum 2 year(s)
Sr Software Engineer at Sinch
, , Spain - Full Time
Skills Needed
Node.Js, Typescript, Go, Websocket, Event Driven Architecture, Cloud Infrastructure, Gcp, Aws, Microservices, Distributed Systems, Mongodb, Restful Apis, Kafka, System Design, Conversational Ai, Kubernetes
Specialization
Requires 5+ years of professional software engineering experience with strong proficiency in Node.js, TypeScript, or Go. Candidates must have experience with real-time systems, distributed architectures, and cloud infrastructure like GCP or AWS.
Experience Required
Minimum 5 year(s)
Technical Account Manager I at Sinch
, , Malaysia - Full Time
Skills Needed
Technical Account Management, Mandarin Language, Customer Experience, Project Management, Support Lifecycle Management, Cross Functional Collaboration, Incident Management, Change Management, Client Relationship Management, Technical Documentation, Communication Skills, Problem Solving, Time Management, Analytical Skills, Mobile Communications, Service Delivery
Specialization
Candidates must be fluent in Mandarin and possess 3-5 years of experience working with large, multinational enterprise clients. A bachelor's degree in a relevant field or equivalent professional experience is required, along with strong communication and organizational skills.
Experience Required
Minimum 2 year(s)
Sr Sales Manager - New Business at Sinch
São Paulo, São Paulo, Brazil - Full Time
Skills Needed
Prospecting, Opportunity Development, Value Proposition, Pricing, Contract Negotiation, Market Intelligence, Vertical Intelligence, Qualifying, Client Discovery, Outbound Prospecting, Stakeholder Mapping, Crm Tools, Sales Enablement, Strategic Focus, Pipeline Growth, Relationship Building
Specialization
Candidates must have a minimum of 8 years of related experience with a bachelor's degree (or equivalent experience) and proven success in a sales management role meeting goals. Fluency in English and Portuguese is required, and the candidate must be based in São Paulo.
Experience Required
Minimum 5 year(s)
Sr Partner Manager, Hyperscaler at Sinch
, New York, United States - Full Time
Skills Needed
Partner Management, Channel Sales, Business Development, Hyperscaler Alliances, Co Sell, Resale, Referral Management, Crm, Partner Portals, Relationship Building, Sales Handoff, Pipeline Tracking, Partner Enablement, Omni Channel Campaigns, Api Management
Specialization
Candidates must have a minimum of 5 years in partner management, channel sales, or business development within the tech/SaaS space, specifically managing strategic alliances with Hyperscalers like Google, Amazon, or Microsoft. Strong organizational skills, experience with Hyperscaler partner programs/portals, and excellent relationship-building capabilities are essential.
Experience Required
Minimum 5 year(s)
Sr Accountant at Sinch
Bengaluru, karnataka, India - Full Time
Skills Needed
Excel, General Ledger, Month End Close, Financial Statement Preparation, Account Reconciliations, Variance Analysis, Cogs Reporting, Master Data Maintenance, System Configurations, Audit Support, Troubleshooting, Critical Thinking, Communication, Process Automation, Compliance Mindset, Port Recovery Credits
Specialization
Candidates must possess over 10 years of experience, demonstrating strong proficiency in Microsoft Excel for complex financial data analysis and reconciliation. Key requirements include the ability to work independently, manage priorities under pressure, and possess excellent English communication skills.
Experience Required
Minimum 10 year(s)
Customer Support Representative III at Sinch
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Customer Support, Technical Support, Billing Support, Chat Support, Email Support, Phone Support, Critical Thinking, Problem Solving, Communication Skills, Software Proficiency, Time Management, Kpi Management
Specialization
Requires 3+ years of experience in customer service with strong proficiency in chat support and English communication. Candidates must be self-motivated, tech-savvy, and able to work rotating shifts in a 24/7 environment.
Experience Required
Minimum 2 year(s)
IT Support Technician V at Sinch
Bengaluru, karnataka, India - Full Time
Skills Needed
Windows, Macos, Microsoft 365, Azure, Active Directory, Android, Ios, Hardware Troubleshooting, Software Troubleshooting, Technical Support, Identity And Access Management, It Infrastructure, Device Management, Problem Solving, Communication
Specialization
Candidates must have 2-3 years of experience in IT support and possess strong knowledge of Windows, macOS, Microsoft 365, Azure, and Active Directory. An IT degree or equivalent technical education is required, along with excellent troubleshooting skills and English proficiency.
Experience Required
Minimum 2 year(s)